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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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HD v Lloyds TSB - **Settled in Full**


HD
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If you know all your charges then you can star the claim now with the prelim letter.

I haven't gone back over the whole thread so if you have done that then go to the next step.

How long ago did you send the DPA request?

Did you send the money?

Recap-

Got charges from 2002-2006 via web portal

preliminary letter sent

stamndard fob off recieved waited 14 days

LBA sent 22/3/06

 

I sent the DPA last week as I wanted to check for manual interventions and also recall being told by call centre that charges were automated.

 

 

Should I file 14 days after LBA or wait until I recieve details of interventions/copy of recording?

 

It appears from other threads that LLoyds are dragging out DPA requests to the 40 days.

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If you are prepared to be the one they take to court - the begin your court claim. in other words, don't threaten it if you don't mean it and don't begin it if you aren't prepared to go the whole way.

 

However, because of the soundfile we have in the library I think that Lloyds is the most vulnerable.

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If you are prepared to be the one they take to court - the begin your court claim. in other words, don't threaten it if you don't mean it and don't begin it if you aren't prepared to go the whole way.

 

However, because of the soundfile we have in the library I think that Lloyds is the most vulnerable.

???

I knew when I started out that there was every chance that it would come to court. I don't have a problem with persuing this all the way.

 

I was just asking whether it would be safer to wait for details of manual intervention to remove the possibility of Lloyds using that as a defence.

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I would just go ahead

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Just completing the moneyclaim online form following the guidance notes in the library.

 

At the end it states that you should lay out your calculation.

 

If I put in the details of all of the charges it will take me well over the word limit. Shall I just put -

 

Charges = X

Interest @ 8% =x

DPA request = £10

Total Claimed =X

 

Thanks

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Yes although if it's in the main body of the text you needn't worry.

 

And by the way you can't claim back the £10.00 for the DPA request. they are entitled to it.

I thought that in the DPA template it says that I will be claiming it back through any court action that I take.

 

Isn't the DPA fee a justifiable expense in preparing your case?

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Money claim is showing my action as "issued".

 

It states that Lloyds have 14 days to respond from when they are served.

 

Is issued the same as served?

If not will Moneyclaim tell me when it has been served?

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Just got a letter from Northampton telling me that the claim was sent to Lloyds on the 7th and I can consider it served on the 12th . By the 28th I'll know what the black donkey will do; time to do more homework:D

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I sent my DPDR on the 22nd March and have still had no response from LlTSB.

 

35 days by my calculation.

 

I saw in another thread that they have set up a new unit to process DPDRs and there was a phone number for it. I can't find the thread now; anyone remember which one it was?

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Just gone through the statements on the current a/c

 

I've already filed on moneyclaim for the 4yrs worth of charges that I got from the website (after prelim + LBA). The charges for that period were-

 

£2,579.00 + £220 interest

 

I have now calculated that the charges for the full 6 years are-

 

£3,275.00 + £550 interest.

 

Lloyds have aknowledged the claim with intent to defend.

 

Should I start a new claim for the charges for years 5+6 or can I add them to the current claim when I recieve the Allocation Questionaire?

 

I am absolutely flabbergasted at the ammounts, this is the a/c that has less charges on:eek: :eek: !!!!! I need to collect my breath before starting on the other one.

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You cannot continue with the online claim if you want to ammend it. It may then be easier to let the current claim go through, and then go for the earlier amount after that has been settled. Their is no reason why you can't issue a further claim now - the only thing that may happen is that the bank could ask for the actions to be joined. As you are still below the £5,000 this shouldn't cause too much delay.

 

If you do want to amend it, the process is complex. You need to submit an application notice (N244) to the court that is handling the case, detailing the changes you would like to make. Send this with a completed N1 with the correct claim details.

 

The court will then amend the details, re-seal the claim form and return it to you to re-serve on the defendant. You must keep a copy of the sealed N1. It is then your responsibility to re-serve the claim form. You must then send the court a completed certificate of service (N215) along with the copy of the N1 so the court knows the date when the defendant's response is due.

 

There will be a fee of £35.

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Defence recieved today. Not had a chance to go through it yet. Does BF still want copies of defences pm'd to him/

 

Had a quickscan throughn their defence and most of it seems tom be stating that the charges are a service. Not sure about this bit yet-

 

The customer is notified of the charges in plain intelligable language at the conclusion of the contract, and on each monthly statement. The charges are terms which relate to the price payable by the customer for a service provided by the bank, and pursuant to Regulation 6 of the UTCC reg's 1999, are not subject to the assessment of fairness

 

soiunds as though they are trying to say thatthe UTCC is not applicable,anyone seen this before and can comment?

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HD, I received the same defence today. I can't understand how they can say UTTC can not be applicable to this case!!!!

 

 

BF says that this is a standard Lloyds defence and all it means is that in the unlikely event of it coming to court that we need to demonstrate that the charge is for a breach of contract and not a "service" as lloyds maintain in their defence.

 

Ooh the anticipation.

 

Much as I would like to have my money returned as easily as possible, part of me is relishing meeting Lloyds in court; is this wrong?

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That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

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