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rich v Halifax


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Hi all:D

 

i have just been touch with customer relations to enquire how my claim was progressing (sent in my request for repayment on 12th March by fax and letter, was informed they had logged the complaint on fri 16th March), they informed me that they would be in a position to deal with my claim on 10th April:o boo - that is way past the inital 14 days given to respond in the request letter!!

 

should i send the LBA in 14 days after the 12th March when i faxed the letter originally, or 14 days after the 16th March when they logged the complaint on to their system?????:-|

 

pls advise me someone!:D

 

rich (not yet but will be soon;) )

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You need to stick to your own timescales, not theirs.

14 days between each letter is ample time for them.

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when was the letter actually received? If you don't know use two days from postage for your 14 days and then send your LBA. To Hell with them everything is on your timescale using the dates that you set. So use the 14th as receipt and send on the 28th.

I also strongly suggest using recorded or special delivery and then not bothering with a fax.

 

A D

[sIGPIC][/sIGPIC]"Another charge by the Bank?"

 

1st Claim (Current account)

30/11/06 WON! £3146.41

 

2nd Claim (Mortgage charges)

27/3/07 WON! - £277

 

3rd Claim (Credit card charges)

14/5/07 WON! £300

 

4th Claim (Old account 97-99 £444)

20/4/07 Prelim sent

9/5/07 LBA sent

Can't remember now but I WON!!!

My current thread - An A-Z - My previous saga

 

IF THIS HAS HELPED PLEASE CLICK THE SCALES - THANK YOU.

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That sounds fair all you have to prove if it comes to it is that you were reasonable. And 13 or 14 days for a huge company with a dedicated complaints staff is reasonable! After all they never asked you when they could take a charge out did they?

 

A D

[sIGPIC][/sIGPIC]"Another charge by the Bank?"

 

1st Claim (Current account)

30/11/06 WON! £3146.41

 

2nd Claim (Mortgage charges)

27/3/07 WON! - £277

 

3rd Claim (Credit card charges)

14/5/07 WON! £300

 

4th Claim (Old account 97-99 £444)

20/4/07 Prelim sent

9/5/07 LBA sent

Can't remember now but I WON!!!

My current thread - An A-Z - My previous saga

 

IF THIS HAS HELPED PLEASE CLICK THE SCALES - THANK YOU.

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Hi Aaronsdad,:)

 

sorry for repeating myself but, i faxed the letter in on 12th March (and have a fax receipt for OK delivery) and also posted that day - do i send the LBA out on the Mon 26th (14 days after fax) or wait until Wed 28th March (in order to give the post office 2 days grace in delivery)???:confused:

 

pls advise cos if i send out LBA for faxing then thats today!!! - which i will also fax and post!!!

 

regards

 

Rich

 

sorry for being stupid!:roll:

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