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    • Dell_correspondence.docxThank you for taking time to write it, BankFodder. those are exactly the words I mean. I will write another email today and a recorded letter tomorrow using your suggestion.       I am not the only one experiencing this software issue at installation, if one googles 'dell forum now we have important setup to do' you will see for example, 'First boot up out of the box - Inspiron - Dell' and other recent posts. Dell is trying to tell me that software issues does not mean its defective but I believe it does because I am unable to use the laptop because of them.   so far my correspondence has been with [email protected] which has not replied back with the returns address so far. I have also tried [email protected] (no reply from this one yet) and through Dells social media(my correspondence with them is attached).   --------- Forwarded message --------- From: Me Date: Fri, 17 Sept 2021 at 14:50 Subject: Re: Dell Customer Care | Case # 122463150 from Shahbaz [ ref:_00D0bGaMp._5002R1N6k4F:ref ] To: UKI_CSMB_CC <[email protected]> Hi I would like to return it. I am not convinced that I will not experience any issues later on with this one.  thanks, Maria   On Fri, 17 Sept 2021 at 13:08, UKI_CSMB_CC <[email protected]> wrote: Dear Maria, Thank you for contacting Dell Customer Care. My name is Shahbaz Khan I understand that you would like to return the order # 191853809 I would request you to please reconsider your decision. If you consider keeping the product, I would be able to offer you a goodwill refund of 130 GBP, including VAT. If you would still like to return the product, I may proceed with the return and you have to drop the Laptop at DPD Parcel Shop. Please reply to this email with your decision. We are awaiting your response. Please reply to this email without changing the subject line & we would be glad to assist you with any further asistance. Thank you for choosing Dell. Kind regards, Shahbaz Khan Dell | Customer Care     From: Me To: UKI_CSMB_CC <[email protected]> Hi I am writing to notify you of my request to return my Dell laptop delivered to me on September 6, 2021 due to the software (or possibly hardware?) issues which I was unable to resolve with Dell Technical Support by means of the phone and Whatsapp on September 14, 2020.  I engaged with Mujahid from 10:52 to 14:07 trying to solve these issues which   prevented me from being able to  use my laptop, and provided photo and video evidence. I am in my right to return the goods purchased at a distance within 14 days in accordance with Dell Returns Policy,  https://www.dell.com/learn/uk/en/ukcorp1/terms-of-sale-consumer-returns   and UK Law. More specifically, the Consumer Contracts Regulations for the laptop and The Supply of Extended Warranties on Domestic Electric Goods Order 2005 for the warranty/support. Please tell me the Dell returns address in the UK so I can return it or arrange a return.   Kind regards, Maria Bruevich  Dell Order Number: 191853809       From: Me Date: Tue, 14 Sept 2021 at 13:37 Subject: return of order Dell Order Number: 191853809 To: <[email protected]> Hi  Please tell me how I can return my order of a Dell laptop, order number. 191853809 I have spent 4 hours talking with your technical advisors today on Whatsapp and over the phone, yet I am unable to set  it up due to a software issue. kind regards,   Maria      
    • Yes howevrr they have my father's address on record still and this is how I know?  Yes however they still have my father's address and this is how I know? 
    • Have you moved since taking this loan out?
    • Yes almost Stature Barred. Which means? So basically I wait and see what happens?  Yes i believe so and is this a new 1 upon you guys? 
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Lloyds settled NOW its round 2 the Finale


judi3
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I have been successful in our personal account and non ltd account .

The total unfortunatly paid off a loan we were forced to take due to the unlawful charges .

and also the sneaky 642.88 ppi which we defo stated in english "no thank you " .

 

I have today made made a case with the financial ombudsman that we We were missed sold the ppi.

and that we were also mis sold a business loan to cover unlawful charges and that We had requested a small firms loan guarentee scheme due to our circumstances in sucssesfully tendering for a large contract .

 

Dividing the complaints as im sure the ppi will be a doddle,

 

But its the loan that has ruined our lives and the consiquences of this action are massive finacially and on my family .

 

They have now Eight weeks to conduct a investigation on their actions and i will provide as much details to them and this thread .

 

No matter what they say i know im right but i have no idea of what i would accept to resolve it.

 

 

will keep you all updated

 

wish me luck x

;)

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i have a loan with lloyds tsb that i took out to pay off my overdraft and credit card i have read the terms and conditions of the loan and in there it does not say anything about making me pay the loan off,

 

if i get my charges back will they make me use the money to pay of my loan and can they beacuse the way i am reading terms and conditions they cant?

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if i get my charges back will they make me use the money to pay of my loan and can they beacuse the way i am reading terms and conditions they cant?

 

i cant see how they could make you do that, maybe if you hadnt made payments for a long time they would use it for the loan as otherwise they wouldnt get any money. but if you have been meeting the payment they would make more money out of the interest than just paying it off with their own money.

 

i have a lloyds loan i used to buy my car, but ive never been behind on a payment on it, so i cnat see how they could force me to pay the loan off with my "winnings"

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Hi

 

This is a very interesting case - please keep us updated. I am currently taking Lloyds to court over bank charges, but had two loans with them in the past (now settled) that had PPI that I didn't want, and when I went in to cancel it or rearrange a loan without they referred me to their debt department.

 

I calculate that in the time I had the loans I paid £1629 and £388 in PPI respectively. Also, the PPI was put onto the loan and therefore attracted interest, which apparently is an option rather than the norm.

 

As soon as my current battle with Lloyds is over I'll be going after this.

 

What information have you sent to the Ombudsman?

 

Thanks

 

Gareth

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Hi Judi,

My case is also very simmerler and the bank are taking me to court for the loans but!!! yet the owe us nearly £13,000 in chargers. I am fighting this all the way and have just put in a defence with the help of wonderful memebers on this site, read the latter half of my thread maybe it will help.

Good Luck.

Pen

:x if i have been off any help to you please click my scales

 

cases won

28th July Single Claim for bank charges against LTSB, £6,800 WON with CI to date of Judgement

 

18th July Joint Claime against LTSB £7,800 WON with CI to date of Judgement.

 

 

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letter from llyods .

Iam writing to let you know we have recieved your complaint from the FOS and to let you know how sorry i am to learn that you're unhappy with us and thank you for taking time to get in touch .

it is important that your concerns get the attention they deserve so i willl get a case officer to investigate it should take 4 weeks if not another 4 .

 

Condensed the last bit but their apolagy should have been given the last 30 million times we said stated your not acting in our best intrests .

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  • 1 month later...

ok change my smily to not so confident

 

advice please

 

I had initially contacted the financial ombudsman service for advice on my situation and they raised a skeleton complaint in anticipation for the bank to contact myself for a full investigation of my concerns.

I have only received one letter from them advising that it is important that our concerns get the attention they deserve so I will get a case officer to investigate and I assumed that they would enter constructive discussion with me and to receive the full extent of my complaint.

MY CONCERNS

In may 2002 I attended a meeting in your xxxx due to receiving excessive unlawful penalties against my personal and company account ,we advised the manager previously and again at this meeting that we had successfully tendered in 2001 for xxxxxxxxxx contract .we also advised the manager that we had successfully tendered for xxxxxxcontract which was guaranteed work for the next 3 years we had already two established members of staff and had taken on new trainees xxxxxxxxxxxxscheme and we were anticipating employing new members .

We specifically enquired for guidance on obtaining a sflgs finance to aid our expansion but we were pressurised into the business loan to stop occurring any further penalties.

We specifically declined the business loan repayment insurance due to xxxxx being self employed, and a xxxxx accident would not cover our requirements.

.

IN RESPONSE TO YOUR DESION

We were led to believe that we had signed an agreement for £5000.

We given no other option but to refinance our overdraft onto a loan as the majority of the overdraft was unlawful penalties and overdraft charges and would increase and seriously hindered any budgeting and cash flow.

BLRI was not given as optional product and we never received a policy booklet.

It was only apparent that we had BLRI when we made a SAR in 07/2006.

We were also not advice that their would be an £100 arrangement fee.

The balance of the loan £542 was the only cash flow we for our company as they withdrew any overdraft to aid our companies growth and has resulted in serious consequences and the eventual closure of the company.

The bank was fully aware of my circumstances but continued to affect my credit rating and my reputation and cause substantial damage and distress to me and my family

During the period in which the Accounts were operating you debited numerous charges to the Account in respect of purported breaches of contract on the part of myself and also charged interest on the charges once applied.

The charges debited to the Account are punitive in nature; are not a genuine pre-estimate of cost incurred by the Lloyds ; exceed any alleged actual loss to yourselves in respect of any breaches of contract on the part of the myself and are not intended to represent or related to any alleged actual loss, but instead unduly enrich yourselves and exercises the contractual term in respect of such charges with a view to profit.

 

The contractual provision that permits the Claimant to levy such charges is unenforceable by virtue of the Unfair Terms in Consumer Contracts Regulations (1999), the Unfair Contract Terms Act 1977 and the common law.

 

 

 

I believe that our repayment of £xxxx in Feb 2007 was forced upon us and that the bank has profited from a debt that was written off and passed to debt collectors a clear breach of my data protection rights.

I believe that the business manager was irresponsible and was encouraged to miss sell an unsuitable product which did not place our best interest as customers and as a small expanding enterprise.

If we had not occurred penalties on our account we would not have needed to obtain this loan and would have arranged finance to aid our companies growth and to its full potential .

 

The original loan was taken out in order to repay borrowing on an overdraft to to the Bank biz and personal

99% of that original overdrafts was due to additional charges made to you by the bank in the way of returned item charges and direct debits etc

then we effectively took out a loan in order to partly repay money to the bank that they had taken from us unlawfully in the first place. And then paying additional interest on unlawfull charges !

 

Then when i applied for the charges we payed almost 4k back to close the account

 

 

 

The responce from lloyds

they have not upheld my complaint

they do not accept that they mis sold the loan ans biz loan repayment ins

they believe we are poles apart and will not enter further discussion .

what products or services we offer or renew for our customers is for our commercial judgement we are therefore entitled to decide not to renew an ocerdraft but to offer to reschdule the borrowing onto a loan .we'd do this if we felt it appropriate that the borrowing was repaid and needed structured means of repayment .ultimatley how you repaid the overdraft from savings aloan with us or borrowing elsewhere was up to you .

 

once the loan was arranged the blri underwriters will have written to you to give you a short cooling off period in hich you could cancel the optional blri free of charge you didnt choose to do this at the time

 

we are entitled to insist that you have suitable insurance cover for a loan you would be free to arrange such cover with an insurer of your choice it is of course quicker and more straight forward to arrange it through us.

 

help please do i have a case or am i poles apart

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