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    • as he informed them within 14 days he is entitled for everything to be refunded and everything cancelled.   is he doing this or keeping some of the order?   dx  
    • Thank you for your detailed reply.   i only contacted an installer, they didn’t come out to the property. They said that they could see from the online epc that it already had insulation.   yes we have the original epc, printed out from on line and I also have the original marketing brochure given to us by the estate agent with the epc also printed on it.   i will have a look at the link you posted. The assessor amended the epc tonight whilst I was talking to him and emailed me across the new one. I will check to see if this is now also online and overwritten the previous one.   the bungalow was built in 1988 going by the deeds.   the building society did a standard home buyers survey. I will see if I have the report.   what do you think.   the company is called cc - ltd which stands for complete certification ltd and is local to the estate agent. The date of the incorrect epc ties in with it being carried out when the bungalow was put on the market. The assessor is on their website as being a director 😱   I have put the new epc reference in the link as you suggested and the new epc that he amended tonight is already live and updates on the register.   I think I have all the evidence that there is to get tbh and with his own admission that a mistake was made would that not be enough for a good strong case ?   I have put the new epc reference in the link as you suggested and the new epc that he amended tonight is already live and updates on the register.   I think I have all the evidence that there is to get tbh and with his own admission that a mistake was made would that not be enough for a good strong case ?
    • Does your hot water run off solar panels? 
    • Hi   You mention you got a cavity installer out to to redo the walls and they stated they couldn't do it as you already had the cavity insulation. Do you have a written report from this company that states there is cavity installation?   Then you contacted the EPC Assessor directly and they stated an error had been made as none had been done. I assume you have a copy of the original EPC so I would (if you are in England or Wales) have a look at this link and enter certificate reference number to see if this EPC Assessor has actually amemded it to state none: https://www.epcregister.com/searchReport.html   I can understand your furstration but IMO with the EPC if you have a copy of the original and the Assessor has stated the error and they will amend the certificate IMO I would wait till the Assessor has amended/updated the EPC error (gives you more evidence of Maladministration by this Assessor)   Which Company was the Assessor employed by?   Ofgem link: https://www.ofgem.gov.uk/key-term-explained/energy-performance-certificate-epc   This link may help explain an EPC a bit better: https://energysavingtrust.org.uk/home-energy-efficiency/energy-performance-certificates   Do you know when the bungalow was actually built/how old it is?   When you were purchasing the property did you get employ your own surveyor to get a report on the property at all?   Their is going to be no fast resolution to this sadly but you need to gather evidence to be able to challenge the Estate Agent/Previous Property Owner.
    • My stepson took out credit with Klarna finance to the tune of £700 on the 3rd February   One of the parts ordered was a motherboard to go with some other pc parts that got delivered on the 10th February minus the motherboard.   He emailed ebuyer to be told a load of crap. there was an error on the system for that board and for some reason couldn't order another one so offered a refund. He argued that finance had already been agreed and £700 was paid to them so in effect they had the money for the board and it was saying that 10+ was available on their site.   After a couple of days and 7 enotes and a complaint on trust pilot it turns out they can't order a new board on the same account if one has already been ordered and failed it has to be refunded or paid for by another payment method.   they offered a refund or another board same price or cheaper but not the same one. he found one cheaper and asked for that - to be told he can't have it as it's coming from the same wharehouse. they wanted their technical team to advise on another board direct from they're shop but he said they don't have any that are 100% compatabile with what he bought to go with it.   he asked for a refund last thursday 13th February and chased this up on Monday 17th to be told it has been passed onto the refunds team and she will chase this up and will let him know when it's done.   Its friday 22nd now and still no news of a refund going back to Klarna and since all this they've been sending emails and even an invoice from ebuyer the other day for the full amount of the payment terms.   first payment comes out 18th March but Klarna said any issues with finance issues are dealt direct with Ebuyer.   How long do you think he should wait that would be considered unreasonable for a refund?
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BankFodder

Barclays - charges should be £1.50 - Whistleblower revelations

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If you saw Whistleblower you will find that this is the figure which was admitted by a Barclays manager.

 

The BBc found that there was was a culture of dishonesty in Barclays. It was admitted by a manager that working for Barclays is just a selling job.

 

It seems that they want your money and that they will do anything to get it.

 

If you are claiming back your charges then don't accept anything less than 100%.

 

You have seen the lengths that Barclay's will go to to get your money.

 

We have our own experience to show that they will go to similar lengths to keep it.

 

It appears that lies and dishonesty are part of the language and of the culture of the bank.

 

It appears that the very senior management have lost contact with their bank.


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Shocking viewing, but then maybe not so shocking after what i've read on here and other forums ... may the back lash continue, in fact the tidal wave is gathering momentum!!!:!:

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Can we take the Barclay's managers admission of £1.50 as the final nail in the coffin?

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its probably less than that, if a smaller company like Yorkshire have their costs as 0.9p , then a large multinational like Barclays must have the actual cost as a lot less - just my tuppenth worth :p


Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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Yes, I noticed that 9 pence figure, too.

 

The piece was very fleeting and would need to be examined frame by frame to analyse the data contained on that lap top screen.

 

I wonder if the Yorkshire Bank whistleblower has shared her info with bankfodder as well as the BBC?

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I wonder if the Yorkshire Bank whistleblower has shared her info with bankfodder as well as the BBC?

 

with that wig it probably was Bankfodder :rolleyes:

 

only joking Big Guy :D


Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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I think the 9p was what it costs in computer operation terms. You would have to add to that stationary, postage costs, and some staff costs. I think £1.50 to £2 is more like it.

 

Anyway here's the bit form the program last night

 

YouTube - Whistleblower: Barclays Bank - Penalty Charges

  • Haha 1

23/02/07 Request for payment sent (hand delivered to my local branch)

08/03/07 Standard Letter from Barlclays saying they are looking in to my complaint received

13/03/07 Letter before action sent (hand delivered to my local branch)

27/03/07 Partial offer of £1255 received

29/03/07 MCOL submitted

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Who put that up there?

Fantastic. Exactly what we tried to do but our recording went wrong.

 

Well done.


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Hello, new to all this but felt I had to make a comment. I used to work on the Barclays 'outbound' department at Doxford park, Sunderland, that was featured in last nights Whistleblower. We set it up in 2001 and its still exactly the same. The 'account executives' were still using the same sales speel that we were told to use 6 years ago so its not like its a problem thats suddenly surfaced, its been going on for years.

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I am not surprised by the stuborness of the headquarter, they have to deny. After all, they are negotiating a merge with the ABN AMRO in Holland at this very moment and cant use bad publicity. And knowing the Dutch (being one myself :D) this is not something they will like!!!!

And no wonder they are keen to get the headquarters to Holland. Will make it more difficult for the UK consumers to take action.

 

Oh and by the way, I never ever heard of these ridiculous charges in Holland. We were only charged with interest, thats it. So maybe a merge will bring something good.

 

Lets wait and see......

 

LMS

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Hopefully this programme will help us all with our cases. I've got to the stage where i'm taking them to court after them telling me they don't owe me anything, blah, blah, blah!!! I had an additions account.........not that i have any idea what benefits I got from it!!!!! Does this mean we can claim the money back they charged for having an additions account? I never asked for it and didn't know I was paying for it till I got my statements through!!!!

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Does anyone know if there's anyway I can refer the court to this programme, I've got my court case Tomorrow (Friday), so none of this was in my original court bundle which was submitted weeks ago.

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:!: Could people with queries about their own case please post these in their OWN threads?

Thanks for your cooperation. :-)

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I was tempted to go and sit in the Manchester City Centre branch, just to watch the stream of customers complaining.

I wouldn't like to be sat on the customers service desk this morning.

I wonder how many Barclays staff are off sick today??

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Thumbs up to whistleblower last night on getting Barkleys on camera admitting they profit from charges!!

Fingers crossed the courts will take a very dim view of the way the banks are clogging up the system with claims when they have admitted they are wrong and just order immediate payment to everyone!!

We can just dream..............

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Sorry Bookworm - I have posted my question in my thread - can you delete the one from here please?

 

kind regards

Wooden

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I have to go to Barcalys in my lunch hour to pay some money in to my account. I will investigate on the chaos.

 

As soon as my charges are repayed and my over draft is cleared I'm closing my account. Purley on the way they treated that pensioner.


23/02/07 Request for payment sent (hand delivered to my local branch)

08/03/07 Standard Letter from Barlclays saying they are looking in to my complaint received

13/03/07 Letter before action sent (hand delivered to my local branch)

27/03/07 Partial offer of £1255 received

29/03/07 MCOL submitted

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Fantastic, I've got this on my Sky+ and will be making several DVD copies today for my own use :)


  • Barclays: WON!!! It took four months but was totally worth it!
  • Cabot: I'm still waiting for an enforcable agreement, more than a year after requesting it. Go on, Uncle Ken, take me to court if you dare. You know you want to!
  • Elephant.co.uk: VICTORY - they admitted there was no debt!
  • Ashbourne Management (gym membership): Finally got my default removed and out-of-court settlement; I'm not finished with them yet!

<--- If I've been helpful please remember the scales ;)

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Its true what they say. there are more criminals in business.

Lets hope Barclays learn from last nights programme, although I doubt it.

Great stuff though

 

mickeybroom

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What a proram blow them right out the water.

I am delivering my Summary cause form to the court this today, the program (Whistleblower) has given me so much more confidence.

I will try and get a copy and use it in court (if allowed).

Surely now OFT must address their illeagal profiteering policy.

How many accounts will be closed today?

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Without wanting to sound ancient (I had just left school) I was amazed how much banking has changed. I worked for LLoyds from 1987-1990 and remember phoning customers up to let them know they'd gone overdrawn so they had time to bank on that day to avoid charges.

Mind you we were a 'rural' branch, not quite out of the league of gentlemen' but pretty close...

 

Btw does this give any grounds to claim back 'additions' fees. Its clearly a service with no paperwork, only used by barclays as a means of generating cash, and clearly fraudulantly 'mis-sold'. I think the quote was something along the liine of "Additions 1st of the month £60 Million quid thank you very much"

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I've just been to the Barclays to pay some money in and the asked if I wanted to take a loan to pay off my OD. You think they would have held it down a bit on the old hard sell after last night.


23/02/07 Request for payment sent (hand delivered to my local branch)

08/03/07 Standard Letter from Barlclays saying they are looking in to my complaint received

13/03/07 Letter before action sent (hand delivered to my local branch)

27/03/07 Partial offer of £1255 received

29/03/07 MCOL submitted

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:eek: :eek: :eek: Shock horror. Watched Wistleblower and was horified (as a Barclays account customer at the Guildford Branch with an Addidtions account and a Barclaycard!!!!!!!!!!) to see what was going on.

 

I was left somewhat stunned however it was a call centre that sold me my additions account and i was aware of what that entailed at the time.

 

Going to close it as soon as i have claimed off the free mobile insurance part of the account as my phone is busted!!:D

 

Wasnt going to bother with the £60 in charges but now i think I may just. Well done to everyone at CAG ive been helped no end and I hope many more will be helped in the same way.

 

D


Barclaycard

S.A.R sent 18/01/07 :o

7 Day reminder 02/03/07

Some statements rec'd 19/03/07

ICO Complaint 20/03/06

 

Alea iacta est

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style="text-align:center;"> Please note that this topic has not had any new posts for the last 3081 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you
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