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    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 3 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/120.shtml
      http://www.fsa.gov.uk/pubs/final/redstone.pdf
      http://www.fsa.gov.uk/pubs/final/db_uk.pdf
       
      http://www.fsa.gov.uk/pages/consumerinformation/firmnews/2011/db_mortgages.shtml
      Do you have a mortage arears claim to make? Then post your story on the forum here
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      • 0 replies
BankFodder

Barclays - charges should be £1.50 - Whistleblower revelations

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If you saw Whistleblower you will find that this is the figure which was admitted by a Barclays manager.

 

The BBc found that there was was a culture of dishonesty in Barclays. It was admitted by a manager that working for Barclays is just a selling job.

 

It seems that they want your money and that they will do anything to get it.

 

If you are claiming back your charges then don't accept anything less than 100%.

 

You have seen the lengths that Barclay's will go to to get your money.

 

We have our own experience to show that they will go to similar lengths to keep it.

 

It appears that lies and dishonesty are part of the language and of the culture of the bank.

 

It appears that the very senior management have lost contact with their bank.


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Shocking viewing, but then maybe not so shocking after what i've read on here and other forums ... may the back lash continue, in fact the tidal wave is gathering momentum!!!:!:

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Can we take the Barclay's managers admission of £1.50 as the final nail in the coffin?

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its probably less than that, if a smaller company like Yorkshire have their costs as 0.9p , then a large multinational like Barclays must have the actual cost as a lot less - just my tuppenth worth :p


Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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Yes, I noticed that 9 pence figure, too.

 

The piece was very fleeting and would need to be examined frame by frame to analyse the data contained on that lap top screen.

 

I wonder if the Yorkshire Bank whistleblower has shared her info with bankfodder as well as the BBC?

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I wonder if the Yorkshire Bank whistleblower has shared her info with bankfodder as well as the BBC?

 

with that wig it probably was Bankfodder :rolleyes:

 

only joking Big Guy :D


Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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I think the 9p was what it costs in computer operation terms. You would have to add to that stationary, postage costs, and some staff costs. I think £1.50 to £2 is more like it.

 

Anyway here's the bit form the program last night

 

YouTube - Whistleblower: Barclays Bank - Penalty Charges

  • Haha 1

23/02/07 Request for payment sent (hand delivered to my local branch)

08/03/07 Standard Letter from Barlclays saying they are looking in to my complaint received

13/03/07 Letter before action sent (hand delivered to my local branch)

27/03/07 Partial offer of £1255 received

29/03/07 MCOL submitted

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Who put that up there?

Fantastic. Exactly what we tried to do but our recording went wrong.

 

Well done.


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Hello, new to all this but felt I had to make a comment. I used to work on the Barclays 'outbound' department at Doxford park, Sunderland, that was featured in last nights Whistleblower. We set it up in 2001 and its still exactly the same. The 'account executives' were still using the same sales speel that we were told to use 6 years ago so its not like its a problem thats suddenly surfaced, its been going on for years.

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I am not surprised by the stuborness of the headquarter, they have to deny. After all, they are negotiating a merge with the ABN AMRO in Holland at this very moment and cant use bad publicity. And knowing the Dutch (being one myself :D) this is not something they will like!!!!

And no wonder they are keen to get the headquarters to Holland. Will make it more difficult for the UK consumers to take action.

 

Oh and by the way, I never ever heard of these ridiculous charges in Holland. We were only charged with interest, thats it. So maybe a merge will bring something good.

 

Lets wait and see......

 

LMS

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Hopefully this programme will help us all with our cases. I've got to the stage where i'm taking them to court after them telling me they don't owe me anything, blah, blah, blah!!! I had an additions account.........not that i have any idea what benefits I got from it!!!!! Does this mean we can claim the money back they charged for having an additions account? I never asked for it and didn't know I was paying for it till I got my statements through!!!!

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Does anyone know if there's anyway I can refer the court to this programme, I've got my court case Tomorrow (Friday), so none of this was in my original court bundle which was submitted weeks ago.

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:!: Could people with queries about their own case please post these in their OWN threads?

Thanks for your cooperation. :-)

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I was tempted to go and sit in the Manchester City Centre branch, just to watch the stream of customers complaining.

I wouldn't like to be sat on the customers service desk this morning.

I wonder how many Barclays staff are off sick today??

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Thumbs up to whistleblower last night on getting Barkleys on camera admitting they profit from charges!!

Fingers crossed the courts will take a very dim view of the way the banks are clogging up the system with claims when they have admitted they are wrong and just order immediate payment to everyone!!

We can just dream..............

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Sorry Bookworm - I have posted my question in my thread - can you delete the one from here please?

 

kind regards

Wooden

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I have to go to Barcalys in my lunch hour to pay some money in to my account. I will investigate on the chaos.

 

As soon as my charges are repayed and my over draft is cleared I'm closing my account. Purley on the way they treated that pensioner.


23/02/07 Request for payment sent (hand delivered to my local branch)

08/03/07 Standard Letter from Barlclays saying they are looking in to my complaint received

13/03/07 Letter before action sent (hand delivered to my local branch)

27/03/07 Partial offer of £1255 received

29/03/07 MCOL submitted

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Fantastic, I've got this on my Sky+ and will be making several DVD copies today for my own use :)


  • Barclays: WON!!! It took four months but was totally worth it!
  • Cabot: I'm still waiting for an enforcable agreement, more than a year after requesting it. Go on, Uncle Ken, take me to court if you dare. You know you want to!
  • Elephant.co.uk: VICTORY - they admitted there was no debt!
  • Ashbourne Management (gym membership): Finally got my default removed and out-of-court settlement; I'm not finished with them yet!

<--- If I've been helpful please remember the scales ;)

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Its true what they say. there are more criminals in business.

Lets hope Barclays learn from last nights programme, although I doubt it.

Great stuff though

 

mickeybroom

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What a proram blow them right out the water.

I am delivering my Summary cause form to the court this today, the program (Whistleblower) has given me so much more confidence.

I will try and get a copy and use it in court (if allowed).

Surely now OFT must address their illeagal profiteering policy.

How many accounts will be closed today?

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Without wanting to sound ancient (I had just left school) I was amazed how much banking has changed. I worked for LLoyds from 1987-1990 and remember phoning customers up to let them know they'd gone overdrawn so they had time to bank on that day to avoid charges.

Mind you we were a 'rural' branch, not quite out of the league of gentlemen' but pretty close...

 

Btw does this give any grounds to claim back 'additions' fees. Its clearly a service with no paperwork, only used by barclays as a means of generating cash, and clearly fraudulantly ' mis-sold'. I think the quote was something along the liine of "Additions 1st of the month £60 Million quid thank you very much"

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I've just been to the Barclays to pay some money in and the asked if I wanted to take a loan to pay off my OD. You think they would have held it down a bit on the old hard sell after last night.


23/02/07 Request for payment sent (hand delivered to my local branch)

08/03/07 Standard Letter from Barlclays saying they are looking in to my complaint received

13/03/07 Letter before action sent (hand delivered to my local branch)

27/03/07 Partial offer of £1255 received

29/03/07 MCOL submitted

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:eek: :eek: :eek: Shock horror. Watched Wistleblower and was horified (as a Barclays account customer at the Guildford Branch with an Addidtions account and a Barclaycard!!!!!!!!!!) to see what was going on.

 

I was left somewhat stunned however it was a call centre that sold me my additions account and i was aware of what that entailed at the time.

 

Going to close it as soon as i have claimed off the free mobile insurance part of the account as my phone is busted!!:D

 

Wasnt going to bother with the £60 in charges but now i think I may just. Well done to everyone at CAG ive been helped no end and I hope many more will be helped in the same way.

 

D


Barclaycard

S.A.R sent 18/01/07 :o

7 Day reminder 02/03/07

Some statements rec'd 19/03/07

ICO Complaint 20/03/06

 

Alea iacta est

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style="text-align:center;"> Please note that this topic has not had any new posts for the last 2810 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

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