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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Phew, thought the world had come to an end with the system going down!!!!

 

Anyone else in the same boat - sweats, nausea, wandering aimlessly around hitting the refresh button occasionally??????

Abbey - owed £3260 - Paid up.

 

Barclays owed £2500 - Paid up.

 

Halifax, Mint & Egg - next on the hit list

 

Dont click on the scales - I'm quite proud of my little red dot! - As the little red dot has gone - click away!!!!

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Blimey, it felt like my hands had been cut off. I didn't realise just how much I relied on this site. Thought I had lost touch with a whole group of mates.

 

I also thought someone had messed about with the site to get us off-line. I'll be turning into a conspiracy theorist next!

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Well, it seems that was the final nail in the coffin of our hosting company - I've started looking around already - this is not the first time and we obviously need a bit more reliability.

 

I'll keep you all informed.

If you feel that we have helped you, or you would like to help keep this web site running so that others can continue to get their money back, please click the donate button at the top of the forum.

Advice & opinions of Dave, The Bank Action Group and The Consumer Action Group are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

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Add me as your friend on FaceBook - I need all the friends I can get :-(

 

http://www.facebook.com/profile.php?id=577405151

 

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Well, it seems that was the final nail in the coffin of our hosting company - I've started looking around already - this is not the first time and we obviously need a bit more reliability.

 

I'll keep you all informed.

Thanks Dave. You're a star. At least we can breath again for a while.

[

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hahahaha...you beat me too it!!

 

I felt so lost and all alone at sea!

 

Didn't know what to do!! You'd think I'd get on with my work wouldn't you,but no....I thought the site had been hijacked, forced to close down, attacked by a malicious virus - my mind was working overtime!

 

Soooooooooooooooo glad it's all back up now! I can breathe a sigh of relief :D

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I thought Abbey has managed to close us down. :eek:

 

 

Odd

Abbey - Won DPA Claim - Aug 06 and got bailiffs in to recover my court costs of just £30.00

Abbey - Won Charges Refund of £1050 - Nov 06

Egg - Recovered £220 due to Customer Services misinformation - Feb 2007

Nat West - Prelinimary Letter to recover on Credit Card charges £30.00 sent March 2006. £25.40 offered - rejected and the bank reckons that this is it's last word on the matter. We'll see if that's still the case when it reads my N1 form sent recently. It has until the 17th April to respond or the N1 will be submitted.

 

Please check out my web site www.BankChargesScandal.co.uk for Research, Useful links and my story.

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I take it it's messed up the clock - either that, or I've missed several hours today!

Advice & opinions given by pjdudley69 are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional. Also visit legal seagulls for more friendly help and advice.

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I used the time by answering bank charges questions on MSE, personal service, e-mailing templates to people who needed them, that kind of things... oh, and getting waylaid by the odd troll, but that's par for the course (ISN'T THAT RIGHT, DAVE?)...

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It still seems strange to me that you all posted these messages tomorrow.

If you feel that we have helped you, or you would like to help keep this web site running so that others can continue to get their money back, please click the donate button at the top of the forum.

Advice & opinions of Dave, The Bank Action Group and The Consumer Action Group are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

------------

 

 

Add me as your friend on FaceBook - I need all the friends I can get :-(

 

http://www.facebook.com/profile.php?id=577405151

 

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It still seems strange to me that you all posted these messages tomorrow.

 

With a bit of a mind flip

You're there in the time slip

And nothing can ever be the same

You're spaced out on sensation, like you're under sedation..... :D

 

.

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From the hosting company:

 

Dear Customer,

 

You have a hosting account with us for bankactiongroup.co.uk.

 

You may receive two copies of this email.

 

At 10.22am today the UPS systems at our facility inside Manchester University dropped power on one of their three phases resulting in a power outage for many customers. The onsite generator was not able to take the load as the fault occured downstream on the output side of the UPS.

 

When the UPS engineer attempted to move the system into bypass this caused a complete loss of power to the entire site.

Upstream breakers were tripped and reset by onsite engineers.

 

Mains power was eventually restored shortly after 1pm.

 

At present the UPS engineer is still onsite and will carry out the repairs before fully testing the system ready for it to be recommissioned. They estimate this will take around 6 hours.

 

At this point some services were restored and our own engineers began working to restore everything else.

 

At this point the following services are up and running normally.

 

email

-------

email is now working as normal. Email sent during the outage will filter through over the next few hours and no data was lost.

 

Windows 2003 Hosting

-----------------------------

All windows 2003 hosting was restored when power resumed and no data was lost.

 

DNS

---

Primary and Secondary DNS is functioning as normal.

 

mySQL

--------

After running some table checks mySQL is now running as normal without any loss of data.

 

Linux hosting on Tropical Fruit cluster - banana, pineapple, mango, papaya etc

----------------------------------------------------

This was quickly restored without data loss.

 

netweaver.com, webcentre and webmail

------------------------------------------

This has all been restored, changes made to offline accounts will not work.

 

 

The following services have suffered hardware failure as a result of the power problems.

 

Linux hosted sites on the older berry cluster - blackberry and strawberry

---------------------------------------------------

Unfortunately the disk array for this cluster suffered what seems to be a complete failure as a result of the problems with the power.

 

We have a backup of this data and intend to restore it to replacement machines. We are working on this as quickly as possible.

 

Unfortunately it is unlikely that this work will be completed today but we are hopeful to have this up and running tomorrow.

 

Webforwarding

------------------

Again this is out of action, and we are working to resolve this.

 

 

As an extra little addition to our problems someone contacted Nominet, the organisation responsible for .uk domain names when they found they could not access their website. As a result of this Nominet tried to contact us by phone, which wasn't possible as all staff were working to restore services. Though we are unsure why at this point they suspended our account saying 'It is our policy to suspend the account when we cannot contact you'. This means that at present we are unable to renew, register or modify any .uk domain names.

 

We cannot reply to the large number of emails sent to us regarding this outage unfortunately.

 

Finally let us apologise for the problems of today, though the cause is entirely outside of our control.

 

If you feel that we have helped you, or you would like to help keep this web site running so that others can continue to get their money back, please click the donate button at the top of the forum.

Advice & opinions of Dave, The Bank Action Group and The Consumer Action Group are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

------------

 

 

Add me as your friend on FaceBook - I need all the friends I can get :-(

 

http://www.facebook.com/profile.php?id=577405151

 

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I find it quite impressive that a series of words I understand the meaning of can be grouped together in such a way that I no longer understand what those words mean and what the sender is trying to communicate!

 

Does this mean we have a problem Houston?

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Hmmm...it is usual to have a failsafe cluster located elsewhere...sounds to me like someone messed up big time, and they are trying to pass the blame elsewhere...

 

See the steps I took to get my bank charges back.

Spiceskull v HSBC.

Thank you Consumer Action Group.

Read my blog.

 

Collage001.gif

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Interesting to note that a lot of users made good use of the downtime to update their avatars...

 

See the steps I took to get my bank charges back.

Spiceskull v HSBC.

Thank you Consumer Action Group.

Read my blog.

 

Collage001.gif

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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