Jump to content


  • Tweets

  • Posts

    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

BackStreet V Halifax


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6177 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Just in the process of submitting my Moneyclaim Online, and am a bit stumped.

 

In the template kindly supplied for completion of the form online.. there is a line that reads:

 

Interest per S.69 County Courts Act 1984 of 8% - £_ _ _ and a space for the total interest claimed..presumably from the start of the charges claimed back.

 

But under the template is a big notice not to put a figure in here?

 

Confused now, do i put the figure as per the template, or do i leave it out to be presumably calculated later by the court?

 

Could really do with a quick answer on this please, as my claim is on hold until i know what to put..

 

Thanks a lot

 

Keith

Link to post
Share on other sites

Keep to your timetable - 14 days is enough time for a big company with employing the amount of staff they do!

S.A.R - (Subject Access Request) sent (Recorded Delivery) - 28 December 2006

S.A.R - (Subject Access Request) Acknowlegdement received 6 January 2007

Statements received 10 February 2007

Prelim sent (Recorded Delivery) - 13 February 2007

Prelim Received - 14 February 2007

Prelim Acknowledgement received - 20 February 2007

LBA sent (Recorded Delivery) - 1 March 2007

Link to post
Share on other sites

Any charges you get just keep adding to the spread sheets. :D

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

Link to post
Share on other sites

Thanks for the advice. I need it!

 

Is it ok to amend the amount claimed to include other charges they have made, both after i claimed, and from before that date, as I did not include the extra interest payments they deducted from my account, so if its ok to amend the amount now, I will also include those too. That would add several hundred pounds to my claim..

I was under the impression that i could not claim the extra interest payments only the actual charges made?

If thats not true, thank God I found this site before it was too late to count!

I think I should go through the Spreadsheet, and make sure the amount i am claiming is correct.

Any advice you can give regarding this, would be most welcome as it is not something i feel confident in doing..

Thank you.

Link to post
Share on other sites

I do get confused here myself but here goes!!

 

You can claim back the interest that they have charged you on charges.

 

ie If you had a £30 overdraft and was charged £30 you are then £60 OD, OK?

Then they charge you £4 interest. Obviously £2 is justified but the other £2 is because of their charges. That's what you claim back. It's a matter of sitting down and working it all out.

 

Good news though you can amend the amount of your claim until you go to court (you can actually amend it after filing in court but it would not be cost efficient usually). Use the spreadsheet and take your time. If you need more just shout.

 

A D

  • Haha 1

[sIGPIC][/sIGPIC]"Another charge by the Bank?"

 

1st Claim (Current account)

30/11/06 WON! £3146.41

 

2nd Claim (Mortgage charges)

27/3/07 WON! - £277

 

3rd Claim (Credit card charges)

14/5/07 WON! £300

 

4th Claim (Old account 97-99 £444)

20/4/07 Prelim sent

9/5/07 LBA sent

Can't remember now but I WON!!!

My current thread - An A-Z - My previous saga

 

IF THIS HAS HELPED PLEASE CLICK THE SCALES - THANK YOU.

Link to post
Share on other sites

Thanks for the reply..

will be doing the spreadsheet tonight, so will see if my sums were correct!!

Can you or someone tell me how to work out what part of the extra interest they have charged me for (the extra interest charged as notifed last month bit)..

No idea how to spilt the amount they have changed. I think i read somewhere here just to add the whole amount on? or maybe i got that wrong..

Anyway I will let you know how i get on with it!

Thanks again..

Link to post
Share on other sites

Well..

Completed the spreadsheet as advised, with the interest column deleted from the totals, and including the whole interest charges they have made it comes out to £2825.55.So that is what i will be amending my claim to .. thats up from £2330 and includes new charges since Jan this year.

If folk think that I can send a revised claim in to the Halifax now, and claim all the interest charges notified, i will send this when the initial 14 days are up, and giving them the next 14 days to settle or i will summons them. I believe thats the advice here anyway. That makes it the 25th as i sent the last letter to them on the 11th, and although they have sent the usual 8 weeks letter to me, i think i should still wait until the 25th and continue on the path.

Thanks for the help so far, and if you think I am wrong in anything, PLease let me know..and wish me luck..

Cheers

KE

Link to post
Share on other sites

Well its time for the LBA to be sent. Following on from advice seen on here on various threads, i have allowed two days extra posting time, and the letter goes out tomorrow, with the revised claim attached :-D

 

hope they are in a generous giving kinda mood for the next couple of weeks ...:roll:

 

Wish me luck folks..

Link to post
Share on other sites

You will be fine, As long as you follow the advice on here, you wont go far wrong...!;)

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

Link to post
Share on other sites

Hi,

Could do with a bit of advice please...

 

I am sending the LBA to the Halifax later this afternoon or tomorrow, for a claim from 1 Jan 2005 to date.

 

I still want to obtain and get back any fees that we had to pay before this date.

 

Assuming that the Halifax settle my claim, can i then ask them for the details of charges from before the 1st Jan 2005 and go through the same process again to get those back, or would it be better to wait and do it all at once?

 

I don't really want to wait again for statements etc. cos they could take another few months to come..

 

Lastly, if the Halifax settle, do they make you sign a disclaimer? to say that the settlement is in full and final payment of all claims? i.e. stopping me getting the previous fees back..

 

Thanks for any help you can give with this..

Link to post
Share on other sites

If you get a letter to accept the amont, it does say full and finaly settlement, Dont send that one back. We have one here.

 

 

Date

Dear Whoever

Ref: Your Offer of Settlement

 

Account: xxxxxxxx

Sort Code xx-xx-xx

Claim No: XXXXX in XXXX County Court

 

I acknowledge receipt of your letter date xx/xx/xx and your settlement offer of £XXX

 

I accept your offer as full and final settlement only for this claim of bank charges made on my account between xx/xx/xx and xx/xx/xx(dates of first and last charge)

 

I accept this offer without prejudice and I reserve the right to make any further claims should you apply future charges that may be considered unlawful under common law or in violation of the Unfair Terms in Consumer Contracts Regulations 1999 or Unfair Contract Terms Act 1977.

 

I will be willing to withdraw my claim upon receipt of unconditional full settlement of my claim

 

I am also not prepared to agree to any confidentially clauses you try to impose, unless of course your client wishes to make an offer of due consideration in addition to the amount of £xxxxx, in order to be afforded this privilege by myself.

 

I trust that you will find this arrangement acceptable.

 

Yours Sincerely

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

Link to post
Share on other sites

Also if you sent your SAR you should have all your statements.

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

Link to post
Share on other sites

Thanks for that sea-sidelady, its a great help..

As for the statements, I thought that I had asked for all the statements back, but we got a bit confused and my wife told me that she thought we only opened this account a couple of years ago. But we should still have had all the statements from the start, and we didnt get them it seems. In the meantime I got a bit impatient and started the claim from Jan 2005 to now, and will get the older statements later on!! if that makes any sense!!

 

So now will wait till this one is done and then start on the next one..:D

 

Thanks again, very helpful.

Link to post
Share on other sites

Just received the March statement from the Halifax and they have charged us another £240 in charges last month!!We were just over the limit, and now are £250 over it!!

Can i just add them to the claim, and send them a revised claim now?

Also if i do that does the original 14 days from the LBA to my filing court action stay the same, as i send that off about 8 days ago, or does it need to be extended at all?

Sorry to have ever more questions, and thanks for the help.

Link to post
Share on other sites

You can keep adding to your spreadsheet until you file, it makes no difference to your time line.

 

But once you have filed at court then it will cost you £35 which is non returnable. You would need the N244 application form.

 

So just add the £240 before you file.

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

Link to post
Share on other sites

Thats great, thank you for that..

 

One other thing though.. what happens if they actually decide to settle before court?.. do i insist on the extra amount being added, and has that worked for anyone else before me, as it must have happened before?

Link to post
Share on other sites

Hi,

Tomorrow is Court filing day.. 14 days plus 2 for postage etc.

Is it a good idea to ring the Customer services person who sent me the 8 weeks letter before i do that to give them a chance to settle?

Or is it better to just go ahead and file at court without further contact?.

At least that way it gets 8% added eh?!!

Any advice would be welcome.

 

Thanks

Link to post
Share on other sites

Thanks Chris for the advice. Thought it was worth a try also.

 

That was a total waste of time...

 

kept on hold for nearly 30 minutes, only to be told that they definately had 8 weeks to reply, and there was a large backlog of claims, and they were taking them in strict order. they would possibly make an offer, but i would have to wait my turn as it would be unfair to others to deal with my claim before those that had waited the 8 weeks.

Explained to the lady, that i had waited 16 days(allowed 2 for bank holiday), and had sent them a letter to say 14 days before i submit it to the court and that was time up today, and was basically told, go ahead, as there was nothing that she could do.

So looks like i will send it to the court tonight..

wish me luck...:D

Link to post
Share on other sites

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

Link to post
Share on other sites

Thanks for that.. its appreciated..

 

Still a long way to go then it seems?

 

What sort of percentage of cases actually end up being defended by the banks in court?

 

and conversly ..what sort of % of cases do the banks pay out on before judgement can be obtained?

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...