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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Stig V Monument


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Hi,

I sent my prelim to Monument on 10/3/07 and have today received a reply.

I am claiming £904 in charges.

Can anyone help me with calculating the amount of interest which i have paid on these charges so i can add this to my claim.

Also Monument have said their records show that the sum applied to my account is only £440 yet my statements show £904. They have said they are not prepared to review any of the £12 charges but have offered me £176 which is the diference between reducing the £20 charges to £12.

 

I am sure my next move is to send the LBA on its due date but can anyone help me with the interest..

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Hi everyone.

It looks like i should be claiming contractural interest but i didn't put this on my Prelim so can i put it on my LBA or redo Prelim?

On my prelim i did mention interest but didn't give a figure.

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You only add interest when you are issuing the court claim. At this stage you are only claiming back the cost of the charges. Go through all your statements and highlight all the charges and then photocopy them and send them copies with your LBA.

 

The only giving you back the difference between £12 and £25 is a new tactic they seem to be employing so just ignore it. The whole amount charge is unlawful so dont be put off

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hi just to let you know i had the same response from monument i was asking for £680 in charges back i was told only £220 had been charged in fees i also got a offer of £110 they have given me 8 weeks to say i will accept this offer or not i think we all know what the answer is going to be

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