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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Maverik vs HSBC - **WON**


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well i used the online statement check instead of waiting for loads of paper to maybe turn up, and i knew i had paid quite a bit over the last 6 years but omg

 

£4115 :o

 

now the problem i have is that its quite a large sum of money and wouldnt that mean that the bank would put in more of an effort to get it back? as opposed to say £500 they would just write off and not think about it, what do you guys think, should i ask for the lot?

HSBC- £4995, settled payment in full

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Unsure about what to claim, or confused about overdraft interest? Charges explanation

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The lot.

You don't ask, you tell!

Up to you of course but I know what I'd do.

Nemo me impune lacessit!

The hours of folly are measured by the clock; but of wisdom, no clock can measure.

As long as one person lives in darkness, then it seems to be a responsibility to tell other people.

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ok ive read as much as i think is possible (no doubt i've missed something), and ive got all the dates of individual charges logged down, i've calculated my interest aswell, i know i dont need this yet but its quite an eye opener (£731)

 

so i'll be sending my preliminary approach for payment on monday by recorded delivery to my local branch for the full £4115

 

will let you know how it all goes

HSBC- £4995, settled payment in full

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actually just had another question, im going to address my letter as follows

 

the branch manager

so and so bank

blah blah blah

 

 

do you think this will be ok as i cant find any specific information for who the branch manager is and i dont have time to go and see them in person

 

ta in advance :)

HSBC- £4995, settled payment in full

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oh and another thing ( i know too many questions :) )

 

just in the hope that i do eventually get my money back, i was curious as to what it costs this site to stay open for a month, to get an idea of how much to donate, whilst i do understand that its down to the individual, i feel that without this site i wouldnt even be aware that i could get any money back so i would owe you guys big time

HSBC- £4995, settled payment in full

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Using seperate thread for any random questions, to keep this nice and clear as a diary so:

 

22/05/06 preliminary request for payment sent to alan pretty

HSBC- £4995, settled payment in full

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Guest Lueeze

tut tut, stick to the same thread, as the 1st post is part of your diary too!

 

Lou x

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Best place to send it is the local branch.

As long as the amount you are claiming is

Donations are voluntary, but you could consider a percentage of your claim (and a nice percentage is 5%, which still leaves you with most of your refund...)

 

Good luck, and don't enjoy the fight too much...:)

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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posted preliminary approach letter today recorded delivery

 

14 days are ticking...

HSBC- £4995, settled payment in full

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Good luck.

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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cheers spiceskull, hope it goes just like everyone elses,

HSBC- £4995, settled payment in full

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ta very much, i thought it may be better to try and bypass the levels of red tape, so i sent it straight to the ever nice mr pretty, well i'll soon find out

HSBC- £4995, settled payment in full

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Request for repayment of charges

 

 

 

My request

I am writing to ask you to refund to me the charges which you have levied from my account over the last XXXX years.

I now understand that the regime of fees which you have been applying to my account in relation to direct debit refusals, exceeding overdraft limits and so forth are unlawful at Common Law, Statute and recent consumer regulations. If you say that they are not, then will you please demonstrate this by letting me have a full breakdown of the costs to which you have been put by as a result of my breaches, in order to reassure me that your penalties really do reflect your costs.

Additionally, it has now been confirmed that your particularly high level of penalties are considered to be unfair per se by the OFT who reported on the 5th April 2006 and are therefore presumed to be unlawful in the absence of specific proof to the contrary.

 

 

 

spiceskull, this is taken from the preliminary i sent, now if the bank acknowledges

receipt of this letter, and still does not provide proof of costs, then sureley they are admitting that they cannot,

HSBC- £4995, settled payment in full

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I merged this post into your own thread - comments in other people's threads are fine, but this query is specific to your own...sorry and all that :mad:

 

Regarding the question - all that you can expect is that they wiil say the charges are fair etc, and that they will defend them in court. They are not admitting anything, and only a judge can compel them to reveal costs...and we know that this won't happen...

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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cheers spice, i know i should of put it in my thread, its just it was also relevant to the other thread aswell, thanks for answer anyway :-)

HSBC- £4995, settled payment in full

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  • 2 weeks later...

ok its been 2 weeks since my prelim went out, so nothing from the bank whatsoever, are they even responding anymore?, anyway LBA goes out tomorrow recorded delivery

 

on a side note, got a little worried whilst watching trevor mcdonald program on itv, what if the banks do actually want to make a fight of it, which surely they must do at some stage, because if the forums activity is anything to go by theres going to be a lot more claims soon, anyhoo

HSBC- £4995, settled payment in full

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received the standard c**p from the ever present mr beaumont in leeds ,

 

blah blah, charges fair etc

 

doesnt really matter as i'd sent out my lba the day before it arrived, as i was sticking rigidly to my timetable, its not my fault the banks are too slow to react ;)

HSBC- £4995, settled payment in full

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Unsure about what to claim, or confused about overdraft interest? Charges explanation

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Keep going...it's worth it in the end.

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 2 weeks later...

ok, mcol filed in , details pm'd to bf

 

hmm its a bit different when its your own case , rather that giving out advice isnt it?, im actually a litttle unsure as to what to expect

 

-revisits faq's for 94th time :-D

 

HSBC- £4995, settled payment in full

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Unsure about what to claim, or confused about overdraft interest? Charges explanation

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ok just checked my mcol and they have acknowledged the claim, little help here im not completely sure what the next sequence of events is going to be (looks at spiceskull)

 

:rolleyes:

HSBC- £4995, settled payment in full

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Unsure about what to claim, or confused about overdraft interest? Charges explanation

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You will receive their acknowledgement in the post stating they intend to defend. You will also receive (probably on the same day) a letter from DG solicitors offering you the full amount as long as you don't tell anyone.

 

Cross out the confidentiality bit, send it back and you'll get your money.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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received confirmation from the courts today that the bank does indeed intend to defend the entire claim, pff , bring it on

HSBC- £4995, settled payment in full

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Unsure about what to claim, or confused about overdraft interest? Charges explanation

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