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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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BOS Charges Ive Messed up Please Advise


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Hi am new to this forum. Very good. Well I think I have messed up big time with claiming back charges from BOS. I am claiming £2006 back over the 6 years. However been reading that I can only claim back £750 in scotland re small claims court. All the letters i have sent I have requested the full amount. I am at Letter before Action stage not had any reply from Repayment of charges letter. Oh no not very prof of me their probably laughing their heads off. Any advise appreciated.

 

Bolo30

Scotland

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Request the full amount from them as you have been dong but if you have to go to the court phase just split the claim into several £750 amounts.

 

Sounds to me you've done everything fine.

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or raise a summary cause action which allow £1500 + interest and a small claim for £750 plus interest

16th Jan - initial letter sent

31st Jan- lba and copy of 1st letter emailed

1st Feb - email read by sarah worboys, but not ackowledged nor replied

15th Feb- emailed a courtesay letter reminding them of pending court action

19th Feb- missed phone call from hbos

20th feb - recvd offer for 1423, rejected by phone and offered full 2751

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Don't worry I did the same as you. With roughly the same amount.

 

I went ahead and filed a summary cause and a small claim. Probably easiest way to go. BoS settled the SC on the day after the return day with a cheque for full claim plus expenses. Still waiting on judgement for small claim. Keep an eye on my thread(Donaldtramp vs BoS) I'll post up what happens.

 

DT

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Thanks to all that have replied. Just been reading about multiple claims in court re people being turned away now. I thought I messed up. Where do I get the court papers from if claiming £1500 and do I have to get a Solicitor? if claiming £1500 first.

 

Also if you were successful with claim did they close your account?

 

Thanks Again

Bolo30

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Don't worry I did the same as you. With roughly the same amount.

 

I went ahead and filed a summary cause and a small claim. Probably easiest way to go. BoS settled the SC on the day after the return day with a cheque for full claim plus expenses. Still waiting on judgement for small claim. Keep an eye on my thread(Donaldtramp vs BoS) I'll post up what happens.

 

DT

Do you think BOS will close your account? I do have another account however I also have mortgage with them.

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