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    • Hmm yes I see your point about proof of postage but nonetheless... "A Notice to Keeper can be served by ordinary post and the Protection of Freedoms Act requires that the Notice, to be valid,  must be delivered either (Where a notice to driver (parking ticket) has been served) Not earlier than 28 days after, nor more than 56 days after, the service of that notice to driver; or (Where no notice to driver has been served (e.g ANPR is used)) Not later than 14 days after the vehicle was parked A notice sent by post is to be presumed, unless the contrary is proved, to have been delivered on the second working day after the day on which it is posted; and for this purpose “working day” means any day other than a Saturday, Sunday or a public holiday in England and Wales." My question there is really what might constitute proof? Since you say the issue of delivery is a common one I suppose that no satisfactory answer has been established or you would probably have told me.
    • I would stand your ground and go for the interest. Even if the interest is not awarded you will get the judgement and the worst that might happen is that you won't get your claim fee.  However, it is almost inevitable that you will get the interest.  It is correct that it is at the discretion of the judge but the discretion is almost always exercised in favour of the claimant in these cases.  I think you should stand your ground and don't give even the slightest penny away Another judgement against them on this issue would be very bad for them and they would be really stupid to risk it but if they did, it would cost them far more than the interest they are trying to save which they will most likely have to pay anyway
    • Yep, true to form, they are happy to just save a couple of quid... They invariably lose in court, so to them, that's a win. 😅
    • Your concern regarding the 14 days delivery is a common one. Not been on the forum that long, but I don't think the following thought has ever been challenged. My view is that they should have proof of when it was posted, not when they "issued", or printed it. Of course, they would never show any proof of postage, unless it went to court. Private parking companies are simply after money, and will just keep sending ever more threatening letters to intimidate you into paying up. It's not been mentioned yet, but DO NOT APPEAL! You could inadvertently give up useful legal protection and they will refuse any appeal, because they're just after the cash...  
    • The sign says "Parking conditions apply 24/7". Mind you, that's after a huge wall of text. The whole thing is massively confusing.  Goodness knows what you're meant to do if you spend only a fiver in Iceland or you stay a few minutes over the hour there.
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Couple of questions to do it right


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Hi, I have just received notification from IF of charges over the last 6 years that total over £2400!! im now excited about entering the next stage and reclaiming my money, I have two queries though and sorry if the answers are posted elsewhere!

 

1- The interest calculation for each charge is obviously quite complex as I have no real idea how much each charge might have cost me at the time, i.e I cant recall if a charge took me overdrawn at the time and therefore cost me more interest, I therefore downloaded the spreadsheet to calculate interest so the next question is at what rate do I calculate it? Do I choose what I feel is a fair rate? The 8% often quoted relates more to when you go to court is that correct? Or should I just ask for the actual charges back and forget the interest?

 

2- As I live in England and IF are based in Scotland but are part of Halifax (An English bank?) does it matter if I use the English spreadsheets or the Scottish ones?

 

Many thanks for anyone who can point me in the right direction!

Sm

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  • 3 weeks later...

Ok, wrote to IF, have sent the second letter (LBA?) which they have respoded to by saying they have it and are looking into my complaint, my question now is this-

 

- The 14 days I specified for there answer expires tomorrow, should I chase them up? Simply go to the next stage or give them a little more time?

 

Feeling strangely excited yet apprehensive-

Any help hugely appreciated!

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Ok, wrote to IF, have sent the second letter (LBA?) which they have respoded to by saying they have it and are looking into my complaint, my question now is this-

 

- The 14 days I specified for there answer expires tomorrow, should I chase them up? Simply go to the next stage or give them a little more time?

 

Feeling strangely excited yet apprehensive-

Any help hugely appreciated!

 

Hi, I think that this is the standard fob off letter, stalling for even more time, you are in charge of the time lines, if they have not met them thats there problem, :) now you will also be able to claim back the interest as well from this stage onwards, press on with the next stage.................. you did tell them that this is what would happen next..

GO FOR IT:p

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Thanks Babynan! LBA letter sending tomorrow, given a couple of days for easter! lol

 

 

Hi just wanted to say that I have noticed that many claimants are actually using 16.9% for claiming interest. I know it is up to the indiviual as to what they feel comfortable with but I thought that this might interest you.... excuse the pun:grin:

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  • 2 weeks later...

ok, i have sent LBA letter, got an another acknowledgement saying they will respond to my concerns by MID MAY!!! lol

Decided to forde ahead but now getting nervous and may need some assistance with the MCOL as I presume they will fail to respond to this letter, any assistance gratefully received

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