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    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
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This Is Vital - Fsa Mass Complaint


Cornucopia
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Guest Battleaxe

We are doing a covering letter at the present then to goes. Sorry for not keeping everyone updated on this. One or two minor crises (plural of crisis) have arisen. Will let you know as soon as we hear anything.

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Hi everyone..just read through the thread to catch up..looks like I missed the party lol. Anyway MBNA replied to my SAR by sending my statements and my uncashed cx plus credited my account with £840 as a goodwill gesture but also as a final settlement!! I have fired a letter of to them accepting the £840 only as part payment if this is not acceptable to them..then I asked them to take the credit back. I have now sent my pre claim and I am waiting with baited breath for their reply.

 

Battleaxe..hope things are going well with you and your family..

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We are doing a covering letter at the present then to goes. Sorry for not keeping everyone updated on this. One or two minor crises (plural of crisis) have arisen. Will let you know as soon as we hear anything.

 

In fairness, BA is waiting for me to compose the letters and she was gracious enough not to say that!!!!

 

I have been distracted of late, which she is aware of, so will be onto it a.s.a.p, hopefully tonight!!!

CLICK ON THE SCALES IF YOU THINK I HAVE HELPED!

 

I AM NOT SCARED ANYMORE!:rolleyes:

 

MBNA - To quote "The Carpenters", We've Only Just Begun..................;):D

HSBC - Settled.

Capital One - S.A.R - (Subject Access Request) issued.

Goldfish - S.A.R - (Subject Access Request) issued.

Tesco - SAR issued.

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I will happily put my name to the mass complaint, when my 40 days are up. I am on day 29 however, no acknowledgment yet, neither has my cheque been cashed through my account yet. I will be in touch if needs be,

Thanks for standing up and being counted

I won against MBNA, Nat West , Barclays, Barclaycard and PPI payments from Barclaycard

Abbey National still to go.... what will I do with my spare time?

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Guest Battleaxe

I try to be discreet at times. I have all the files compiled and they are going to mailed to all the Stat authorities. MBNA might be feeling a bit green around the gills when these complaints are checked out.

 

I do hope someone from MBNA is monitoring this thread. they can't say they weren't warned.

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  • 2 weeks later...

Hi B.A.

 

Do you still want complaints against MBNA or am I to late??

lazybones :D

 

All opinions expressed by me are my own personal ones........

If in doubt seek Professional Advice

__________________________

 

MBNA....... S.A.R....Posted..12/3/07

Delivered..13/3/07..Replied..20/4/07-- Incmplete

Non-compliance letter sent...01/05/07

LTSB........S.A.R. ..Posted..14/3/07

Delivered..20/3/07..Replied..21/4/07--Incoplete

Non-compliance letter sent...07/05/07

AL+LE...... S.A.R... Posted..14/3/07

Delivered..15/3/07..Replied..20/4/07--Complete

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Hi B.A.

 

Do you still want complaints against MBNA or am I to late??

 

No, do it, PM BA and she will give you her e-mail address. I am very very very very late doing the accompanying letters, BA hasn't hassled me at all, bless her and I MUST do this, just other stuff (like sleep!) has taken precedence!! I am sure she won't mind a straggler.........!!

CLICK ON THE SCALES IF YOU THINK I HAVE HELPED!

 

I AM NOT SCARED ANYMORE!:rolleyes:

 

MBNA - To quote "The Carpenters", We've Only Just Begun..................;):D

HSBC - Settled.

Capital One - S.A.R - (Subject Access Request) issued.

Goldfish - S.A.R - (Subject Access Request) issued.

Tesco - SAR issued.

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Thanks Corny it's late I'm off to bed ishall do it tommorow

 

good night

lazybones :D

 

All opinions expressed by me are my own personal ones........

If in doubt seek Professional Advice

__________________________

 

MBNA....... S.A.R....Posted..12/3/07

Delivered..13/3/07..Replied..20/4/07-- Incmplete

Non-compliance letter sent...01/05/07

LTSB........S.A.R. ..Posted..14/3/07

Delivered..20/3/07..Replied..21/4/07--Incoplete

Non-compliance letter sent...07/05/07

AL+LE...... S.A.R... Posted..14/3/07

Delivered..15/3/07..Replied..20/4/07--Complete

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To quote a well known phrase, I don't believe it!!!

After an outrageous 80 days from the original date of my SAR, 2 letters from MBNA, 1 letter from myself and numerous phone calls, the black hole that is Chester Towers administration has finally coughed up details of my charges!

In a novel twist, they have also returned my much travelled and dog eared £10 cheque for the second time along with the immortal words that 'we have provided this information to you free of charge on this occasion'.

This looks like a sure admission of guilt on their blatant non compliance.

I would be interested to hear if anyone else from the mass complaint team has received a similar response.

 

The letter was signed by one Rachel Claridge, Assistant Vice President, a name that is unfamiliar to me so far.

 

As expected the initial payment the whacked on my account as 'full settlement' was less than half of the total charges.

My prelim letter is winging it's way to Ms Claridige to join the rest of the claims overflowing from her in tray.

 

No more delays! I know that hell will freeze over before they start meeting any deadlines so I am ready with my LBA after 14 days and MCOL after 28 days.

 

Battleaxe, please update my file with 25th April as date SAR fulfilled.

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Guest Battleaxe

Brett, I will update your complaint as requested.

 

Rachael (a.u.a.t.o.a.bull)Claridge is well know to quite a few of us.

 

Chester Towers is in meltdown. They can't cotton to things.

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Hope it's what you wanted

lazybones :D

 

All opinions expressed by me are my own personal ones........

If in doubt seek Professional Advice

__________________________

 

MBNA....... S.A.R....Posted..12/3/07

Delivered..13/3/07..Replied..20/4/07-- Incmplete

Non-compliance letter sent...01/05/07

LTSB........S.A.R. ..Posted..14/3/07

Delivered..20/3/07..Replied..21/4/07--Incoplete

Non-compliance letter sent...07/05/07

AL+LE...... S.A.R... Posted..14/3/07

Delivered..15/3/07..Replied..20/4/07--Complete

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Hope it's what you wanted

 

Thanks very much for adding on! I think we should do this every quarter!!!!:D

CLICK ON THE SCALES IF YOU THINK I HAVE HELPED!

 

I AM NOT SCARED ANYMORE!:rolleyes:

 

MBNA - To quote "The Carpenters", We've Only Just Begun..................;):D

HSBC - Settled.

Capital One - S.A.R - (Subject Access Request) issued.

Goldfish - S.A.R - (Subject Access Request) issued.

Tesco - SAR issued.

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If I had known about all this 2 years ago I would have bought shares in Royal Mail;)

lazybones :D

 

All opinions expressed by me are my own personal ones........

If in doubt seek Professional Advice

__________________________

 

MBNA....... S.A.R....Posted..12/3/07

Delivered..13/3/07..Replied..20/4/07-- Incmplete

Non-compliance letter sent...01/05/07

LTSB........S.A.R. ..Posted..14/3/07

Delivered..20/3/07..Replied..21/4/07--Incoplete

Non-compliance letter sent...07/05/07

AL+LE...... S.A.R... Posted..14/3/07

Delivered..15/3/07..Replied..20/4/07--Complete

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Lazbones, naturally the SAR was not in the form of full copy statements as I have received back (within 40 days!) from other banks, but all of the charges were listed going back 6 years which was enough to get my prelim organised so it could be worse ... and at no charge too!

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Guest Battleaxe

All complaints have been posted to FSA, OFT and FOS. Thank you for your response and thank you Cornucopia for galvanising everyone into action regarding this. When the folders hit the relevant stat authorities desks, perhaps these authorities will see that we will no longer play the games MBNA et al, want us to play.

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thank you and well done to both of you, for all your hard work at bringing everyone together and complaining. Maybe now things might get easier for all dealing with MBNA. Thats if they do anything with our complaints. LETS HOPE !!!

Nick

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great work, all us Welcome Finance victims wanted to complain but who to? Financial Ombudsman told me they dont accept mass complaints, but it appears FSA do but they say they do not deal with WF?? any advice appreciated.

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

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  • 3 weeks later...

Corn?? I added all my details to Battleaxes mass complaint, MBNA have now told me that they cannot provide me with my CCA, what should I do now? Any ideas, or maybe you know someone that can give me a nidge in the right direction?? My thread is Standingupformyself and MBNA/ABBEY CREDIT CARD Thank you

I won against MBNA, Nat West , Barclays, Barclaycard and PPI payments from Barclaycard

Abbey National still to go.... what will I do with my spare time?

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