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Garage has done work without permission


darling1
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Don't get too stressed. If they want the extra money that they're claiming for unauthorised work, they'd have to raise it in the Small Claims Court, and since it was unauthorised work and they have admitted as such, I really can't see it getting very far. They may even be pulled up for making a vexatious claim.

  • Haha 1

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agreed with above, dont waorry about and if they have not yet cashed your cheque then see that as a bonus, also some business's do there banking on certain days or weeks so it might still get cashed anyway

if they dont cash it then thats there fault for not accpeting payment not yours!!!!!!!

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Thanks for the above, I was just fuming yesterday!

This forum is a good idea, stops the OH getting a nag session or the cat from a kick!!:o (as if I would do either :roll:)

Well we shall just have to wait and see what happens - will keep you informed.........

If I have been of any help to you please be kind enough to click on my scales! Thank you

 

:D Halifax Bank...December 2006 ..... WON! 1 week after N1 filed.

:eek: Lloyds TSB....... April 2007 Lloyds TSB.....WON, 1 day before prelim. court date, still went before judge.

:p Nationwide.........April 2007 Nationwide.......WON, 3 weeks after N1 filed.

:rolleyes: Nat West....June 2007 (on behalf of friend) Settled after LBA and before filing.

:smile:HSBC - full settlement ...on behalf of my son...

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THEY HAVE ACCEPTED THE CHEQUE FOR £100- they have paid in the cheque - and I have had letter from the bank informing me of the charges!!! :o I made sure enough cash was put in the bank and rechecked it on Monday night and there was enough to cover it!!, but I think that they have taken charges AGAIN!! DONT THEY EVER LEARN???- I will deal with that next month!!! And close the account!

SO THANK YOU TO ALL MY ADVISORS- you have been wonderful, I would have given in and paid up in the past, but I am so glad I stood my ground, They tried to get another £220 out of me for work that I did not agree to, and now I hope that will be that. I will let you know if they try to get the rest out of me, but I did put that the cheque was in full and final settlement of the amount on the invoice.

THANKYOU ALL _ ONE LESS THING TO WORRY ABOUT - now better go and look for a new and cheaper garage!!!

Darling1 :p

If I have been of any help to you please be kind enough to click on my scales! Thank you

 

:D Halifax Bank...December 2006 ..... WON! 1 week after N1 filed.

:eek: Lloyds TSB....... April 2007 Lloyds TSB.....WON, 1 day before prelim. court date, still went before judge.

:p Nationwide.........April 2007 Nationwide.......WON, 3 weeks after N1 filed.

:rolleyes: Nat West....June 2007 (on behalf of friend) Settled after LBA and before filing.

:smile:HSBC - full settlement ...on behalf of my son...

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Thats great! Well done for standimg your ground!

 

When you are looking for a new garage remember that trust is more important than cheaper prices ;) .

 

I have an excelent relationship with my local garage, if he says something needs doing I know that he is telling the truth. I will always use them even though they may be a few quid more than others.

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Nice one darling, glad it's sorted out :) Remember, as I said above, if they want to get the rest out of you then they have to raise a Small Claims action, and all your time on this site should have clued you up mightily in that respect. I think most members of this site can recite the SCC process backwards, with their eyes closed, standing in a bucket of eels, so I really would put it all behind you now ;)

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Thanks for that!! demon x slash, sounds very inviting, specially the bit about the eels, I have 3 cases actually at the SCC at the moment!, one is at the prelim hearing stage at 10 am tomorrow:o , and I have been learining my lines over and over, ........but without the bucket, maybe that is where I have been going wrong?

 

I sent the letter to them by recorded delivery and put that the cheque was in full and final settlement of the invoice, and said that I was paying for the MOT and lightbulb that I requested them to do, and the other £40 was to cover any labour that would be involved in changing the bulb! - So surely, if they have excepted the cheque they have agreed that its the final amount?? I hope that is the case.

If I have been of any help to you please be kind enough to click on my scales! Thank you

 

:D Halifax Bank...December 2006 ..... WON! 1 week after N1 filed.

:eek: Lloyds TSB....... April 2007 Lloyds TSB.....WON, 1 day before prelim. court date, still went before judge.

:p Nationwide.........April 2007 Nationwide.......WON, 3 weeks after N1 filed.

:rolleyes: Nat West....June 2007 (on behalf of friend) Settled after LBA and before filing.

:smile:HSBC - full settlement ...on behalf of my son...

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  • 3 weeks later...

i think things like this make people very unsure and nervous about taking their cars to a garage. i for one, have had bad experience with a garage carrying out an MOT and now request to be present when they carry out the test (which you are legally entitled to do) therefore any pickups can be confirmed by you and you can see the problem.

 

mind you this only really applies when you know what to look for and can tell when a garage is overquoting you for parts. the labour charge you cant do antyhing about but as shown above £11 for sundries is ridiculous.

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Thanks for that. I still havn't been contacted by the garage, so i think that the matter is closed now! They have cashed the cheque...but it is a shame that they have got so self important that they thought they knew me so well they didn't even need to let me know!

As you can read from the above posts I had been going there for 12 or more years and really trusted them, but I do accapt that they were not trying to rip me off, just they have gone power mad! That really seems to come down to the old bat on the desk, in the past he would have done me a small job and not even accepted a tenner, now its all booked in logged and invoiced later, better for the owner I suppose, but it leaves a nasty taste with the customer. Darling1

If I have been of any help to you please be kind enough to click on my scales! Thank you

 

:D Halifax Bank...December 2006 ..... WON! 1 week after N1 filed.

:eek: Lloyds TSB....... April 2007 Lloyds TSB.....WON, 1 day before prelim. court date, still went before judge.

:p Nationwide.........April 2007 Nationwide.......WON, 3 weeks after N1 filed.

:rolleyes: Nat West....June 2007 (on behalf of friend) Settled after LBA and before filing.

:smile:HSBC - full settlement ...on behalf of my son...

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  • 2 weeks later...

Hi guys, this is my first time and i'm hoping someone can advise!

 

i took my ford puma into a garage on sat to get it MOT'd. I came back an hour later, and the guy said my emissions test had failed..fair enough. He said it would cost £40 odd pounds to plug it into some computer to work out whats wrong. I havent got a clue about cars or technical stuff, so didnt really understand.

 

anyway he said he'll have a look if he had time or on monday, to let me know whats wrong with it. He also told me the garage was shutting at 2, 2'oclock comes round i dont hear anything, assuming he will look at it on Monday, i get a phone call at 3.30 for him to say that the car was now fixed and that i now owe !40 odd quid inc the comp test. I didnt ask him to do the work and now i have to cough up this, and if i dont pay i dont get my car back!!!

 

Where do i stand on this, because i feel like he's just takin me for a mug, as i'm girl and wouldnt know any better. Any advice on this would be great!

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I can only say that I am lucky as I had my car back before the bill arrived. Good Luck to you, Hope someone can help you,

If I have been of any help to you please be kind enough to click on my scales! Thank you

 

:D Halifax Bank...December 2006 ..... WON! 1 week after N1 filed.

:eek: Lloyds TSB....... April 2007 Lloyds TSB.....WON, 1 day before prelim. court date, still went before judge.

:p Nationwide.........April 2007 Nationwide.......WON, 3 weeks after N1 filed.

:rolleyes: Nat West....June 2007 (on behalf of friend) Settled after LBA and before filing.

:smile:HSBC - full settlement ...on behalf of my son...

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Just to play devil's advocate here for a minute; has anybody here considered the fact that the garage has a duty of care to the customer and could be deemed in serious breach of this by letting a dangerous car back out onto the road (braking probs, wheels cylinders and hoses etc). With regard to returning the car to the condition it was in before it was brought in, that would mean returning it to a dangerous condition. The faults the car had were reported months earlier, yet still the car was driven; would the garage be liable if they had allowed the car back out, knowing it was in a dangerous condition? I agree, they should have sought authority, I just think I would have been happy that they had MY safety (and the fact they knew the car was relied on) as a priority. No one here really knows exactly what work was carried out, or really whether a fair price was charged; brake cleaner for example would not be used as a couple of squirts if a wheel cylinder had leaked; copious amounts mights be needed. The problem here is surely a lack of proper routine maintenance, a car should not be used with faulty breaks for a minute, let alone several months. I would recommend using independents (NOT franchised brands) and using another independent for the MoT test, each can then check the others work. I also recommend having more faith in your mechanic (know him/her personally) and service your car every six months. I do agree with the action you have taken, I would do the same, But sometimes it's good to see things from the garages perspective....your life (and the lives of your children) is in their hands.

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if he said he would plug in to diagnostics equipment for £40 and you left the car for him to do this then you have agreed to that, the fact that he is only charging £40 may mean it was something tivial like a loose connection or similar so he has not charged for the repair but only the diagnostics, in which case you would need to pay and be happy he did not charge for the repair!!!, it certainly appears by your post that you agreed to leave the car for the diagnostics work??

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I think tygah is saying that they were asking for £40.00 plus the price of the test. My case is reather different, Jester, as I took the car in early to have the test so I could decide whether to have work done or possibly scrap/trade in the car, depending on the work required. I did have the car serviced regulary by them and I did go to an independant garage that I had faith in and had used for many many years.....But unfortunately they made a descision on my behalf on this particular car that was completely wrong. Maybe if I hadn't made it clear the car was not worth it, and maybe if I hadn't phoned 3 times to find out if it had passed an MOT I would have felt differently. I do not drive the car into the ground, and I was aware that at the last service we were made aware that maybe it would need certain work done in the future .....but at the end of the day it is my car, and my descision to have work done or not, and not the garages'. if it was the case that the garage should make such descisions, there could be claims from "experts" that my car would need new brake discs/ pads/ cables/clutch/ etc etc everytime It went in for an oil change or dash board bulb.

I know if I can afford to have my car on the road and no one else knows my financial situation.

Rant over - although I agree that all cars on the road should be maintained and safe!!!!

Darling1

If I have been of any help to you please be kind enough to click on my scales! Thank you

 

:D Halifax Bank...December 2006 ..... WON! 1 week after N1 filed.

:eek: Lloyds TSB....... April 2007 Lloyds TSB.....WON, 1 day before prelim. court date, still went before judge.

:p Nationwide.........April 2007 Nationwide.......WON, 3 weeks after N1 filed.

:rolleyes: Nat West....June 2007 (on behalf of friend) Settled after LBA and before filing.

:smile:HSBC - full settlement ...on behalf of my son...

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  • 5 weeks later...
  • 3 weeks later...

Not To Rain On Yuor pArade But I Think You Are Correct That They Should hAve Asked First This Is Only Logical , But The Actual Price You Have Been Qouted Is A Fair Price For The Work Done And Parts , Wheel Cylinders Are A PaIn And Can Take A While To Get In And Out Also Flexi Hoses It Is Not Just A Matter Of Fitting New Ones Usually Wheels Of F , Old Hose Removed , Brake Pipe Clamped Of , New Hose Fitted , Brake Fluid Re-filled And Then The Braking System Is To Bleed Which Takes Two People One In Car One Bleeding Braked This Usually Requires All Wheels To Be Of As They Have To Be Bled In A Certain Way , I Do Think That If It Is 4 Hours Labour This Is A Reasonable Length Of Time But The Charge Per Hour Seems To Be £42.75 Per Hour Plus Vat Which Is £50.00 Per Hour If This Is An Independant Garage It Seems Very High , I Work For One And We Charge £25.00 Per Hour , Parts Would Have Been The Same But Again I Must Agree We Would Have Replaced Cat With A Non-genuine One Rather Than Welding It But Looking At The Hours Again It Looks Like He Has Only Put About 1.5 Hours Laboour Into Cat Welding So £75.00 Which A New One Would Probably Be About £100-£140 But Again You Should Have Been Given The Option , So Work Probably Not Overcharged But Not Enough Consultation With You , Good Luck Lisa ,

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Thanks for that Lisa - I am not really bothered about the amount they charge - that isn't the point I was making - I think that if you would like me to spend cash in your business it is the usual thing to check that I want the goods first!!

When I shop in Waitrose for a loaf of bread and make enquiries as to the cost of champagne, I dont expect to be made to pay for some, weather I want it or not.

I have had sucess on the Bank Action Group. 4 wins infact, and I am, as I said before, very tired of companies making descions on how I want to spend my money - the rights and wrongs of the part/ costs etc was never the point !!

Darling1

If I have been of any help to you please be kind enough to click on my scales! Thank you

 

:D Halifax Bank...December 2006 ..... WON! 1 week after N1 filed.

:eek: Lloyds TSB....... April 2007 Lloyds TSB.....WON, 1 day before prelim. court date, still went before judge.

:p Nationwide.........April 2007 Nationwide.......WON, 3 weeks after N1 filed.

:rolleyes: Nat West....June 2007 (on behalf of friend) Settled after LBA and before filing.

:smile:HSBC - full settlement ...on behalf of my son...

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