ColinGB20&wife V Halifax ***WON***

[ColinGB20]

We sent our SAR letter 27/02/07 along with a cheque, but as yet this has not been cashed. Who is best to contact just to see if they received our letter, or would a visit to our local branch be better. Unfortunately we did not send the SAR letter by registered post, just normal.

 

We do not want to chase them just to check that we are in the system.

 

Any contact numbers or advise greatfully accepted.

 

ColinGB20

 

SAR sent 27/02/07 (no reply yet)

[roadrunner]

Hi, you should find something that'll help here

 

http://www.consumeractiongroup.co.uk/forum/halifax-bank-bank-scotland/212-email-contact-details-halifax.html

 

Oh and be sure to send all your letters by at least recorded delivery, because they then cant wiggle of the stick, if you have proof that it was received by

them

 

Good luck

X

[ColinGB20]

We sent an e-mail 17/03/07 to customer relations at Halifax requesting confirmation that our SAR was in the system. Very politely asked for acknowledgement of receipt only...................

 

Informed them of the deadline date for reply, now just wait again.

 

SAR Sent 27/02/2007 (No statements yet.)

E-mail sent 17/03/2007 (Receipt of SAR requested) - Cust relations

[ColinGB20]

Well, today they cashed our cheque for £10 so we now know that our statements should be on their way soon........No don't laugh.

 

It has taken 22 days since we first contacted the Halifax with the DPA request. They must be busy?

 

Be patient my friends, Have strength it will happen for you.

 

P.S. What an Eye opener that whistleblower programme was last night, no wonder the banks do not want to go to court over their charges.

 

SAR Sent 27/02/2007 with cheque

E-mail sent 17/03/2007 (Receipt of SAR requested) - Cust relations

Cheque cashed by Halifax 22/03/2007.(Now wait for post)

[dpick]

Well, today they cashed our cheque for £10 so we now know that our statements should be on their way soon........No don't laugh.

 

It has taken 22 days since we first contacted the Halifax with the DPA request. They must be busy?

 

Be patient my friends, Have strength it will happen for you.

 

P.S. What an Eye opener that whistleblower programme was last night, no wonder the banks do not want to go to court over their charges.

 

SAR Sent 27/02/2007 with cheque

E-mail sent 17/03/2007 (Receipt of SAR requested) - Cust relations

Cheque cashed by Halifax 22/03/2007.(Now wait for post)

 

Hi just remember that the courts deem receipt of letter 2 days after posting so your 40 days start from 1 March, Don't worry you will get paid, I am 1 week away from starting court claim

dpick

[ColinGB20]

Thanks dpick, We have allowed the 2 days postal time so we will wait the full 40 days before getting back to them if we do not receive our statements.

 

We will use all the help and time scales available to us to recover OUR money from them.

 

Our claim along with many others has now grown into such a problem for the Halifax, I am sure that they are struggling to keep up !

 

Keep up the fight

[ColinGB20]

Well, only 10 days left to DPA/SAR deadline expires. Our statements still not arrived, so today we sent another e-mail chasing them, and reminding them that they have taken our £10 for our statements and they need to be with us by OUR deadline date.

 

Still, wait and see what happens now. We will probably follow this up with a phone call within the next 48hrs as well.

 

It just annoys us that they delay and hope that you will give up. WE HATE BANKS!!!

 

SAR Sent 27/02/2007 with cheque

E-mail sent 17/03/2007 (Receipt of SAR requested) - Cust relations

Cheque cashed by Halifax 22/03/2007.(Now wait for post)

E-mail sent 01/04/2007 reminding them SAR deadline approaching -Customer relations (SAR Deadline 10/04/2007)

[dpick]

Hi Colin just to let you know the halifax do payout they rang me 28th March settled in full 2295 recieved offer letter next day (no conditions) signed and returned waiting for money in bank.

 

keep at it they will pay dpick:cool:

[ColinGB20]

SAR request deadline is on the 10/04, but still no statements yet. We have contacted the Halifax 3 times by e-mail, but no replies. We have not yet tried to phone them as I am currently on mid-shifts at work, so timing out at the moment.

 

We will try phoning on Tuesday 10/04 advising them their deadline has expired, if not received by then.(Not our problem it's a Bank Holiday-they cashed our £10 cheque on 22/03/07.

 

Getting a bit annoyed though, if they wanted to talk to us, we would have been bombarded with mail !!!! (And calls.)

 

Best wishes all.

 

SAR Sent 27/02/2007 with cheque

E-mail sent 17/03/2007 (Receipt of SAR requested) - Cust relations

Cheque cashed by Halifax 22/03/2007.(Now wait for post)

E-mail sent 01/04/2007 reminding them SAR deadline approaching -Customer relations (SAR Deadline 10/04/2007)

E-mailed Kelly Duffy - Customer Relations Manager. 04/04/2007

[dpick]

SAR request deadline is on the 10/04, but still no statements yet. We have contacted the Halifax 3 times by e-mail, but no replies. We have not yet tried to phone them as I am currently on mid-shifts at work, so timing out at the moment.

 

We will try phoning on Tuesday 10/04 advising them their deadline has expired, if not received by then.(Not our problem it's a Bank Holiday-they cashed our £10 cheque on 22/03/07.

 

Getting a bit annoyed though, if they wanted to talk to us, we would have been bombarded with mail !!!! (And calls.)

 

Best wishes all.

 

SAR Sent 27/02/2007 with cheque

E-mail sent 17/03/2007 (Receipt of SAR requested) - Cust relations

Cheque cashed by Halifax 22/03/2007.(Now wait for post)

E-mail sent 01/04/2007 reminding them SAR deadline approaching -Customer relations (SAR Deadline 10/04/2007)

E-mailed Kelly Duffy - Customer Relations Manager. 04/04/2007

 

Hi yes I would ring them they will trot out we are very busy Poooor things then u say will inform data comisioners and then send none compliance letter will link at end. They took 43 days to send my statements but that was only after thretening court.

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6986-data-protection-act-non.html

 

dpick:-x

[ColinGB20]

Thanks Dpick,

 

It just Bl**dy annoying that they delay when you want something,but if they want something from you, well thats a different story !!!

 

The delay in sending our statements and again they have taken our £10, we are more determined to get our money back.

 

Many thanks, and good luck to ALL.

 

 

ColinGB20:)

[ColinGB20]

Ok all, time for an update.

 

Well the Halifax have had 40 days since receipt of our SAR letter dated 27/02/2007. As you can see we have mad a few attempts to find out from them what the state of play was. But, they did not reply !!

 

Today I phoned the Customer Relations Dept and a nice lady called Carol tried to help me but, she could not so she would e-mail someone who could. I asked for whoever it was to call me back.

 

Guess what ? NO return telephone call.........

 

I rang the same number and got Carol asgain and advised her that no one had yet contacted me. She said, and I quote "She had received an e-mail back saying thet THE LADY who deals with this is not in today"!

 

I politely told her that this is not my concern and surely a big organisation like the Halifax has more than 1 Lady, to deal with these matters. I also reminded her that they had now taken our £10 fee for this information and had failed to provide it within the 40 day request time. I also stated that unless we get a call from someone within 48 hrs telling us our statements were in the post or ready to collect at our local branch, then we would be sending a non compliance letter and informing the data comissioner of their non compliance. A little bit of spluttering from Carol saying that there was no need for that, she would get someone to call me asap. Guess What ?....

 

Yep still no return call.........I am ringing again tomorrow and then we will send in the non compliance letter and take legal action.Plus I am planning to go to my local branch armed with all this detail and make a nuisance of myself on Thursday to see if I can prompt a reaction then.

 

By the way Carol said, "They have been inundated with statement requests and they are struggling to cope" !!!!!

 

We will keeo you informed...

[ColinGB20]

Ok all, time for an update.

 

Well the Halifax have had 40 days since receipt of our SAR letter dated 27/02/2007. As you can see we have mad a few attempts to find out from them what the state of play was. But, they did not reply !!

 

Today I phoned the Customer Relations Dept and a nice lady called Carol tried to help me but, she could not so she would e-mail someone who could. I asked for whoever it was to call me back.

 

Guess what ? NO return telephone call.........

 

I rang the same number and got Carol asgain and advised her that no one had yet contacted me. She said, and I quote "She had received an e-mail back saying thet THE LADY who deals with this is not in today"!

 

I politely told her that this is not my concern and surely a big organisation like the Halifax has more than 1 Lady, to deal with these matters. I also reminded her that they had now taken our £10 fee for this information and had failed to provide it within the 40 day request time. I also stated that unless we get a call from someone within 48 hrs telling us our statements were in the post or ready to collect at our local branch, then we would be sending a non compliance letter and informing the data comissioner of their non compliance. A little bit of spluttering from Carol saying that there was no need for that, she would get someone to call me asap. Guess What ?....

 

Yep still no return call.........I am ringing again tomorrow and then we will send in the non compliance letter and take legal action.Plus I am planning to go to my local branch armed with all this detail and make a nuisance of myself on Thursday to see if I can prompt a reaction then.

 

By the way Carol said, "They have been inundated with statement requests and they are struggling to cope" !!!!!

 

We will keeo you informed...

 

SAR Sent 27/02/2007 with cheque

E-mail sent 17/03/2007 (Receipt of SAR requested) - Cust relations

Cheque cashed by Halifax 22/03/2007.(Now wait for post)

E-mail sent 01/04/2007 reminding them SAR deadline approaching -Customer relations (SAR Deadline 10/04/2007)

E-mailed Kelly Duffy - Customer Relations Manager. 04/04/2007

Called Customer Relations spoke to 'Carol'// waiting for someone who can assist to call back............10/04/2007

[sea-sidelady]

Send the next letter. You are getting no where by the looks of things. They are good at fobbing us off.

[ColinGB20]

Well, what a 24hrs it has been.

 

We posted yesterday that we had not received our statements within the 40 day deadline, so today I rang Customer Relations again. I spoke to another nice lady called Alison. She took all our details and assured me that someone from SAR Team WILL ring me back within the hour... 20 minutes later a Mr Clay rang and apologised for not sending our info and assured me that our statements WILL be with us by Friday the 13'th at the latest.(Is that an Omen?) I thanked him and thought that was that.

 

My wife rang me about an hour after this and said we had received a letter from the halifax...The letter is below word for word as it came :

 

Reference: DSAR 000489 Halifax PLC

Trinity Road

04 April 2007 Halifax

HX1 2RG

Mr & Mrs CJ & BA ...... Tel : 01422 391152

 

 

Dear Mr & Mrs .....

Your request for information about your account No. xxxxxx

 

Thank you for letter requesting specific information for the above account. I am pleased to enclose the information you requested. I hope this has provided you with the details you require,however if there is anything you wish to discuss then please feel free to get in touch on 01422 391152.

 

Details of how we make use of your personal information can be found at Redirect /www.halifax.co.uk/privacy. the registered data protection notification details can be found at ICO – Information Commissioner's Office. if you have any difficulties accessing either of these pieces of information please let me know and i will be happy to forward you a printed copy of either document.

 

Yours sincerely

 

 

Daniel Jones.

Data Subject Access Request Team.

Customer Relations.

 

End of letter.........................

 

Attached with this letter was a half page list of charges starting form 01/01/2001 to 01/01/2007. The list comprises of 16 entries only over 6 years !!!!

 

Well, if the promised statements do not turn up then I am afraid they have p**sed me of now and I will go into serious get back mode.

 

Has anyone else received a badly written letter with just this list of charges, for which i might add we paid £10.00. Another Rip Off !!!!

 

We will continue to keep you posted. If statements do not turn up we may need some advise.

 

Regards

SAR Sent 27/02/2007 with cheque

E-mail sent 17/03/2007 (Receipt of SAR requested) - Cust relations

Cheque cashed by Halifax 22/03/2007.(Now wait for post)

E-mail sent 01/04/2007 reminding them SAR deadline approaching -Customer relations (SAR Deadline 10/04/2007)

E-mailed Kelly Duffy - Customer Relations Manager. 04/04/2007

Called Customer Relations spoke to 'Carol'// waiting for someone who can assist to call back............10/04/2007

Rang Customer Relations - Spoke to Alison 11/04/2007

Mr Clay rang back and promised statements by 13/04/2007.

[chris2239]

hi ColinGB20

If you read the threads from the last few days you will see that this is the latest thing they're doing. So far Ihave read of one person that has online banking and was able to check that the list was correct. Amazingly, it was. Apparently the bank is trying to make it easyer for us . However, if you want to be technical by them just sending a list they are in breach of the DPA. Sorry I'm not too good at remembering the exact wording so have alook at lulu99vshalifax (i think, i'll just check)

[chris2239]

lulu99 V Halifax

[Jazz0867]

I wrote non-compliance letter, rang complaints dept, faxed Kelly Duffy then went into Branch with a copy of the letter and demanded my statements. They obliged then and there! Was ready for a fight though!

 

They are in breach if they don't provide what you've asked for!

 

Your letter is Identical to mine and all I got was the schedule of charges too!

[ColinGB20]

ok, thanks for that. We will wait and see what arrives in next 48hrs and take it from there.

[ColinGB20]

Ok, here is our latest entry.

 

As you can see from our previous post yesterday we were waiting for our statements. HOORAY...They arrived today 12/04/2007.

My wife and I have already gone through our statements and they tally exactly with the charges "list" we received previously..bugger !!!

 

However, although the statements we received were ours and all present and correct, the covering letter had someone else's account number on it.

What can you say, methinks they maybe under pressure and little mistakes are being made.

All I can suggest is that if you receive a list of charges only...request a full statement pack as i do not trust them at all. We know our charges added up ok, but who knows......

 

Well, we are onto stage 2 now, claiming back our money.

We will continue to keep you posted.

 

regards ColinGB20.

 

SAR Sent 27/02/2007 with cheque

E-mail sent 17/03/2007 (Receipt of SAR requested) - Cust relations

Cheque cashed by Halifax 22/03/2007.(Now wait for post)

E-mail sent 01/04/2007 reminding them SAR deadline approaching -Customer relations (SAR Deadline 10/04/2007)

E-mailed Kelly Duffy - Customer Relations Manager. 04/04/2007

Called Customer Relations spoke to 'Carol'// waiting for someone who can assist to call back............10/04/2007

Rang Customer Relations - Spoke to Alison 11/04/2007

Mr Clay rang back and promised statements by 13/04/2007.

Received Statements 12/04/2007....Now the fun really starts.

[ColinGB20]

Ok update time....

 

Prelim letter sent yesterday requesting repayment of all charges by registered post. Will wait 10 days and give them a call to see if they wish to make a full payment before an LBA letter sent to them. We can only hope......

 

We will let you know how we get on.

[dpick]

Ok update time....

 

Prelim letter sent yesterday requesting repayment of all charges by registered post. Will wait 10 days and give them a call to see if they wish to make a full payment before an LBA letter sent to them. We can only hope......

 

We will let you know how we get on.

 

Hi dpick again it's now your timescale they have to stick to I got my promise of payment in full 2 days before starting court action. I gave them 14 days to pay they paid money into my account 12 days later. They don't want anyone to know they are paying out my bank statement says payment was cash paid in??? nothing about returned charges

 

dpick:oops:

[ColinGB20]

Hi Dpick,

 

That was cheeky of the Halifax to show "cash paid in" when returning your money.

 

Why are they so secretive about paying you back, this can only mean the banks DO have something to hide !!!

 

Now we are at the actual asking stage for our money, we will have a few more questions as an LBA & Court action grows more a possibility.

So thanks again Dpick for your support.

[ColinGB20]

Ok update time again.

 

My wife received a letter from the Halifax dated 18/04/2007 saying "We are sorry " blah,blah, and we have 8 weeks to respond, blah,blah. But, and here's the rub, they have completely left me off the letter. This is a joint account we have with them and all the correspondence has had both our names on it.

 

We really are starting to believe that they seem to be using very limited skilled staff in customer relations just to cope with the workload, as previously we received a letter with our statements but with someone else's account number on it.....Still thats their problem, we can only gain if it goes to court, because we can show them to be negligent in their dealings with our claim.

 

We now have the 14 day deadline in place, which expires on May 01'st 2007, so we will call them a couple of days before to see if they wish to settle before LBA sent out.

 

Best of luck to you all.

 

SAR Sent 27/02/2007 with cheque

E-mail sent 17/03/2007 (Receipt of SAR requested) - Cust relations

Cheque cashed by Halifax 22/03/2007.(Now wait for post)

E-mail sent 01/04/2007 reminding them SAR deadline approaching -Customer relations (SAR Deadline 10/04/2007)

E-mailed Kelly Duffy - Customer Relations Manager. 04/04/2007

Called Customer Relations spoke to 'Carol'// waiting for someone who can assist to call back............10/04/2007

Rang Customer Relations - Spoke to Alison 11/04/2007

Mr Clay rang back and promised statements by 13/04/2007.

Received Statements 12/04/2007....Now the fun really starts. :grin:

Sent prelim claim dated 16/04/2007.

Wife received a standard reply 19/04/2007

[ColinGB20]

Ok update time again.

 

Halifax 14 days for prelim approach for repayment expires tomorrow 01'st May.

LBA letter written, schedules copied and ready to post first thing. We have received no correspondence other than the standard reply. We have not contacted them either.

 

We will however contact them by phone once LBA sent and at least 10 days into pending action against them. We feel we will have a better chance of settlement once they know we are prepared to go "all the way".

 

If we go as far as issuing an N1 at court, we would appreciate a little guidance on completeing this important document. We have read the posts/threads concerning this area and are confident we can complete the form accurately. But a check over would be grateful.

 

Hopefully this is the last stage, but who knows?

 

Best wishes.

 

S.A.R - (Subject Access Request) Sent 27/02/2007 with cheque

E-mail sent 17/03/2007 (Receipt of S.A.R - (Subject Access Request) requested) - Cust relations

Cheque cashed by Halifax 22/03/2007.(Now wait for post)

E-mail sent 01/04/2007 reminding them S.A.R - (Subject Access Request) deadline approaching -Customer relations (S.A.R - (Subject Access Request) Deadline 10/04/2007)

E-mailed Kelly Duffy - Customer Relations Manager. 04/04/2007

Called Customer Relations spoke to 'Carol'// waiting for someone who can assist to call back............10/04/2007

Rang Customer Relations - Spoke to Alison 11/04/2007

Mr Clay rang back and promised statements by 13/04/2007.

Received Statements 12/04/2007....Now the fun really starts. :grin:

Sent prelim claim dated 16/04/2007.

Wife received a standard reply 19/04/2007

LBA waiting to be sent 01'st May 2007.