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    • Thanks for posting the CPR contents. i do wish you hadn't blanked out the dates and times since at times they can be relevant . Can you please repost including times and dates. They say that they sent a copy of  the original  PCN that they sent to the Hirer  along with your hire agreement documents. Did you receive them and if so can you please upload the original PCN without erasing dates and times. If they did include  all the paperwork they said, then that PCN is pretty near compliant except for their error with the discount time. In the Act it isn't actually specified but to offer a discount for 14 days from the OFFENCE is a joke. the offence occurred probably a couple of months prior to you receiving your Notice to Hirer.  Also the words in parentheses n the Act have been missed off. Section 14 [5][c] (c)warn the hirer that if, after the period of 21 days beginning with the day after that on which the notice to hirer is given, the amount of unpaid parking charges referred to in the notice to keeper under paragraph 8(2)(f) or 9(2)(f) (as the case may be) has not been paid in full, the creditor will (if any applicable requirements are met) have the right to recover from the hirer so much of that amount as remains unpaid; Though it states "if any applicable ...." as opposed to "if all applicable......" in Section 8 or 9. Maybe the Site could explain what the difference between the two terms mean if there is a difference. Also on your claim form they keeper referring to you as the driver or the keeper.  You are the Hirer and only the Hirer is responsible for the charge EVEN IF THEY WEREN'T THE DRIVER. So they cannot pursue the driver and nowhere in the Hirer section of the Act is the hirer ever named as the keeper so NPC are pursuing the wrong person.  
    • This is simply a scam site.  It's been shown to be a scam in the national press and on national TV. Please fill in the the forum sticky and upload the invoice you've received. In fact what you have is an invoice, not a fine, a private company doesn't have the power to issue fines.  
    • Moved to the Private Parking forum.
    • Good afternoon, I am writing because I am very frustrated. I received a parking fine from MET Parking Services Ltd , ( Southgate park Stansted CM24 1PY) . We stopped for a quick meal in Mcdonalds and were there fir around 30 mins. We always do this after flights and never received a parking fine before.  Reason: The vehicle left in Southgate car park without payment made for parking and the occupants southgate premises. they took some pictures of us leaving the car. i did not try and appeal it yet as I came across many forums that this is a scam and I should leave it. But I keep getting threatening letters.  Incident happened : 23/10/2023 I did contact Mcdonalds and they said this:  Joylyn (McDonald’s Customer Services) 5 Apr 2024, 12:05 BST Dear Laura, Thank you for contacting McDonald’s Customer Services. I’m sorry to hear that you have received a Parking Charge Notice following your visit to our Stansted restaurant.   We've introduced parking restrictions at some of our restaurants to make sure there are always parking spaces available for customers.   We appreciate that some visits such as birthday parties or large group visits might take longer and the parking restrictions aren't intended to stop this. If you think your stay will exceed the stated maximum parking time then please speak to a manager in advance.   Your number plate is scanned by our Automatic Number Plate Recognition (ANPR) system when you enter our car park, and then again when you leave. If you have overstayed the maximum time allowed, you will not be notified straight away- a Parking Charge Notice will be sent to you via the post.   If you feel that a Parking Charge Notice has been issued in error, please contact our approved contractors who issued the charge in order to appeal the charge. Unfortunately McDonald's are unable to revoke parking tickets- the outcome of the appeal is final and cannot be overturned by McDonald’s.   Many thanks for taking the time to contact McDonald’s Customer Services.   Can someone please help me out and suggest what I should do next?  Thank you 
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Waiting for statements to be sent from Clydesdale


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hi all

 

i have sent Clydesdale bank my first letter requesting a refund on all my charges from the past 6 years! i sent them all the statements i had!? they totalled up to about £1654? i mentioned if you refuse i would then like a copy of all my charges during the last 6 years - i believe they can take up to 40 days to send you these copies..?

 

i recieved a letter today explaining : they are not prepaired to refund the charges on my account and enclosed me a rubbish booklet on how to pursue my complaint if i remain dissatisfied with this responce - to the FOS = Finantial Ombudsman Service

 

So i am now away to send them a second letter requesting my charges/statements - under the Data Protection Act 1998 - Subject access Request Form

 

my wait begins!! keep me informed in how you guys get along dealing with the CB - Clydesdale Bank please :grin:

 

 

 

 

 

 

Thanx for your help again,

 

Caroline x:p x

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Hi Pitman,

 

Found you again,

 

I'll keep an eye on the thread and if there are any questions just ask

 

regards

 

BB

 

Any advice offered is my own opinion and if in doubt I would always recommend getting a second opinion.

If you find it useful or helpful please tip my scales.

Any advise offered is my own opinion, and if in doubt, always seek clarification.

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Use the time to read up. I see that you are in Scotland, so if your claim is likely to be over 1500.00 you may be best to look at alternative methods of claiming, like the FOS.

 

This link explains why.

 

http://www.consumeractiongroup.co.uk/forum/scotland/71013-urgent-attention-please-read.html

 

This may be useful too.

 

 

http://www.consumeractiongroup.co.uk/forum/scotland/16053-scottish-jurisdiction-mike-dailly.html

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 1 month later...

My 40 days after sending the DPA Letter is almost up! 3 days left, i have just recieved a letter saying...

 

Dear (me)

 

Re: Data Protection Act 1998 - Data Subject Access Request

 

I Refer to our previous correspondence Acknowledgeing receipt of your request for details of charges and/or statements relating to your bank account(s).

 

Within the terms of the Data Protection Act 1998 we have 40 days in which to provide you with the information we hold. The end of this period has almost been reached, However, Due to the high Volume of requests we have recieved in relation to this high profile issue, i regret that we are not yet able to provide you with the information requested.

 

Whilst you are within your rights to refer the matter to the Information Commissioner at the end of the the 40 day period, I confirm that we shall provide you with the information as soon as we possibly can.I thank you for your patience and understanding in this matter.

 

Yours Sincerely

 

Advice Quality unit - Charges Section

 

where do i go from here? do i send a letter before action when the 40day period is up??? xx

 

:p:eek: 8)

 

Please get back to me when u can!! xx

Thanx for your help again,

 

Caroline x:p x

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hi i have replyed on my thread

 

voyager

nationwide settled in full 7/06/2007

 

yorkshire bank settled in full 15/06/2007

 

capital one filed at court 06/06/2007 acknowledged 15/6 defence received 30/6 AQ sent 2/7 with application for summary judgement--hearing date 18 sept foe defence to be struck out

 

cahoot filed at court 25/06/2007 to acknowledge default judgement granted 27/06###won###settled in full

 

HBOS filed at court acknowledged 20/06/2007 default judgement granted 16th july so won

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hi here is my reply

hi

there isnt much i can tell you have a look in the following thread you should find what you need there

 

Data Protection Act - Non-Compliance - Template Letters

 

i havent had problems like you yet! but no doubt will

 

also have you started your own thread you may get more help

 

also make sure you read faq`s

 

hope this helps voyager

nationwide settled in full 7/06/2007

 

yorkshire bank settled in full 15/06/2007

 

capital one filed at court 06/06/2007 acknowledged 15/6 defence received 30/6 AQ sent 2/7 with application for summary judgement--hearing date 18 sept foe defence to be struck out

 

cahoot filed at court 25/06/2007 to acknowledge default judgement granted 27/06###won###settled in full

 

HBOS filed at court acknowledged 20/06/2007 default judgement granted 16th july so won

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Morning Pitman

 

Got your PM so here we go:-

 

There are a couple of issues here,

 

1/ if you have had no response to your Data Protection Request and the deadline has passed then you should report them to the Information Commissioner and also consider filing a DPA Non-Comp claim at the courts.

 

particulars of claim info here:-

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6971-data-protection-act-non.html

 

I am not familiar witht he scottish system so can't really advise on this, however if you have details of charges they have taken from you it may be possible to estimate your claim based on these figures. Not sure what the small claims limit is in Scotland (think its £1500) but will see if I can point someone experienced in the Scottish system at this thread.

Any advise offered is my own opinion, and if in doubt, always seek clarification.

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perfect!! thanks for getting back to me so soon?

 

i still dont know what to send to the bank now? letter before action? with a new request of charges to be put back into my bank?

 

can you maybe sample a letter i could send to them please!? sorry to be such a nuisance?? i just dont know what to do??

Thanx for your help again,

 

Caroline x:p x

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Hi Pitman,

 

Glad I stumbled on yur thread.. Am having the same trouble with Clydesdale in Scotland.. Sent Complaint to the information Commisioner and sent the bank non-compliance template and not had a reply from them after nearly 2 weeks so think i may have to go through the courts..

 

Subscribing to your thread, let us know what you decide to do and how you get on..

 

My thread is here:

 

[/url] Andy-t Vs Clydesdale

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hiya!! hows you!?

 

good to heard that someone is in the same boat as me (scotland bank) i sent a complaint to the information commisioner just yesterday? see how i get on? what letter (non complience? template did you send? can you forward it on to me please? i sent my first letter before action to both the main branch in glasgow and my local branch... is that the non complience letter? im a wee bit confused! so much to take in! xx

Thanx for your help again,

 

Caroline x:p x

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My Action Towards the clydesdale bank Charges

1st Letter to bank – 5/3/07 – Charges Complaint

- Explaining that i beleive they have charged me unfair charges within the terms of consumer Contracts Regulations 1999 Schedule 2 (e) Also Requesting a refund of the correct amount which was unlawfully charged to me durning the last six years Giving them 14 days to to refund all the charges back onto my account, if not done i will comance my claim in the courts without Further warning

1st letter From Bank – 12/3/07 – Re: Charges Complaint

- Explaining ‘’During this time, the relationship between you and the bank was Governed by the banks standard terms and conditions and they are not prepared to refund the charges on my account

2nd letter to bank – 14/3/07 – Data Protection Act 1998 Subject Access Request

- Asking to supply me with a complete list of transactions and charges relating to my banking history with clydesdale bank (6 years) as requested on the 6/3/7. with enclosed £10 DPA Subject Access Request Fee, giving them40 days to comply

2nd letter from bank – 27/3/07 – Re: Reopening my complaint

- Explaining they are reopening my complaint as the initial one was not fully investigated, and no refund of charges levied to my account, they will respond shortly once everything was reviewed

3rd letter from bank – 19/4/07 - Re Data Protection Act 1998 – Data Subject Access Request

- Explaining they understand that they have 40 days to provide me the info i requested, realising there time is almost up, and behind schedule due to a high volume of requests, and regret that they are not able to give me the info as yet, also understand that i am within my rights to reffer the matter to the information Commisioners office at the end of the 40 day period, and thank me for my continued patience and understanding in the matter! Haha

There 40 day period was up yesterday - 24/4/07 - so i did send a complaint (The Data Protection Act 1998 Complaint form) to the Information Commisioners Office

And Sent Both my local branch (Aberdeen) and the clydesdale head office branch (Glasgow) A letter before action, giving them 7 days to comply fully with my subject Access Request! Threatening If they dont i will apply to the county Court for an order to enforce Complience!

They now have until Moday the 7/5/07 to reply!!

Il keep you updated!! xx

Thanx for your help again,

 

Caroline x:p x

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Hi Pitman,

 

I'd sent my local branch the letter before action giving them 7 days to comply too. That expired on the 18th April. Seeing as it's now the 25th and I've still had no reply from them, I'm going to print off the court forms and try and lodge them with the court this week.

 

Hopefully Clydesdale give you a satisfactory response before you need to go down that route, not sure how likely that is though :-)

 

Andy

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just called leeds branch (clydesdale branch ) 0113 2315010 they have said that at least another 3 weeks before i get my statments/charges through!? its already there 40 days up i have allready sent a complaint to the Information commisioners office, And my letter before action to head office and my main branch!??

 

OMG!!! Not a happy Camper!! it just seams to be getting worse and worse!

Thanx for your help again,

 

Caroline x:p x

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There are links to the court forms in the the Scottish Procedure thread here

 

Basically we need Form 1a and form Form 1b

 

The instructions in that thread tell you how to court for the costs so I plan to use some the info & particulars here. Not sure how much this will need to be adjusted for the Scottish Courts system though.

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Hey again,

 

If they received your 2nd letter (Subject Access Request) on the 14/3/07 as you say, then they should have responded by 23/4/07 and their time is already up.. From what I've read from others I would probably just ignore what the branch told you about another 3 weeks and stick to your 7 days before court action date.. The links to the forms are above :D

 

Andy

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PERFECT!! Thanks for your help!!

 

i still dont know if its a small charge claim or not? still dont know how to total all of the charges ive got at the moment? if i am doing it right then they total up to almost £2000? and sure as hell when - (IF) I get my other charges sent to me it will be alot more than that?

 

can anyone help me from here? xx

Thanx for your help again,

 

Caroline x:p x

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