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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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pjdudley69 v Yorkshire Bank **SETTLED**


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Thanks Trunny, done - I should be there with the best of em soon :D

Advice & opinions given by pjdudley69 are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional. Also visit legal seagulls for more friendly help and advice.

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OMG, just had a thought [no, it didn't hurt [much] before anyone asks ;)], I didn't have to provide the spreadsheet with the breakdown of my charges with my claim did I? I'm really hoping I haven't dropped a b*ll*ck with this!!!

Advice & opinions given by pjdudley69 are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional. Also visit legal seagulls for more friendly help and advice.

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I think you probably should have. Could you just send it to all those who received a copy of the claim, with a note saying something like "please find attached a spreadsheet showing my calculations", as if you are just being helpful and reasonable. No need to mention you forgot it.;)

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Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Letter received from court advising that YB filed Acknowledgement of Service on 14 June and intend to defend all of the claim.

Advice & opinions given by pjdudley69 are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional. Also visit legal seagulls for more friendly help and advice.

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Don't buckle under PJ. I suggest that you get all your facts sorted and make sure you are comfortable that you understand your arguments. There is plenty in the library on going to court, so familiarise yourself with that. Don't forget the court buddy system, and of course you have trunny close by so I'm sure you can help each other. When you receive a copy of the defence you can then start taking that apart. Sorry if you've done all this, just trying to help.

 

Don't forget though, might well be bluffing, and you could get your money back any time now. Keep up the good work.;-)

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Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Thanks Caro. Me n Trunny have already had the discussion about scare tactics - we reckon they'll cough up at the 11th hour. We're meeting up on Wednesday to try and come up with something in case we both end up having to go to court. Don't know what we'll achieve tho' cos we're meeting at the pub :D lol

Advice & opinions given by pjdudley69 are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional. Also visit legal seagulls for more friendly help and advice.

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Are battle plans in place? Are you keeping it all on a need to know basis, and we don't need to know. Top secret until mission accomplished. Whatever the reason for the quietness at the mo, I'm thinking of you.

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Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Are battle plans in place? Are you keeping it all on a need to know basis, and we don't need to know. Top secret until mission accomplished. Whatever the reason for the quietness at the mo, I'm thinking of you.

 

Battle plans in place? lol, me and Trunny met up and discussed meeting up when we've got our court dates lol

 

It was great meeting her though, before we go to battle [so to speak] lol She really is as nice as she appears and, thankfully, I didn't walk in the pub looking like she expected lol [do you wanna tell em what you were expecting Trunny hun, or shall I?? lol]

Advice & opinions given by pjdudley69 are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional. Also visit legal seagulls for more friendly help and advice.

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I'm back! Oh god, what a crap week but things ar turning now.

 

I was sat there in scruffy jeans & T-Shirt dreading a little tarted up dolly bird walking in but thank goodness, a normal human being turned up instead :) Well.... kind of normal lol ;-)

Yorkshire Bank £2201.24 - Settled in full

My Abbey £731.34 - Settled in full

Hubby's Abbey £1239.49 - Settled in full

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I'm back! Oh god, what a crap week but things ar turning now.

 

I was sat there in scruffy jeans & T-Shirt dreading a little tarted up dolly bird walking in but thank goodness, a normal human being turned up instead :) Well.... kind of normal lol ;-)

 

I think there might be a compliment in there somewhere if you look hard enought PJ.lol:p

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Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Good luck, I will also be putting in a moneyclaim this week so there are a few claims starting to go in against YB!

Bank of Scotland: Claiming £699.47, SETTLED IN FULL at moneyclaim stage

Sisters NatWest - Claiming £1056 - SETTLED at AQ stage

Natwest CC - Claiming £804, SETTLED IN FULL at LBA stage

GF Natwest - claiming £749.33, moneyclaim filed - SETTLED IN FULL 04/08

MBNA: Claiming £150 - SETTLED IN FULL at LBA stage

HSBC: £1014 - SETTLED at LBA stage + pending charges removed

Sisters HSBC - £300 - SETTLED IN FULL at prelim stage

Yorkshire bank - claiming £496.68 - SETTLED IN FULL at court date stage.

Capital One - claiming £605.54 -SETTLED IN FULL

 

 

 

DON'T FORGET TO DONATE!

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Not yet Hilary - they've got until 12 July to file their defence. I can't imagine it'll be a very good one though lol

Advice & opinions given by pjdudley69 are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional. Also visit legal seagulls for more friendly help and advice.

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I think there might be a compliment in there somewhere if you look hard enought PJ.lol:p

 

Well I've looked really really hard and I'm still not sure I see it ;) lol

Advice & opinions given by pjdudley69 are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional. Also visit legal seagulls for more friendly help and advice.

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Not yet Hilary - they've got until 12 July to file their defence. I can't imagine it'll be a very good one though lol

 

no they dont, they have until 6th

 

28 days from date of service if im not mistaken, it doesnt matter if they leave it 13 days to acknowledge, the clock on the 28 days to file a defence starts running from when they are deemed to have recieved it - 2 days after issue

Halifax Credit Card - £408.16 - Settled in FULL 26/6/06

Halifax Loans - £397.97 - Settled in FULL 25/8/06

GE Money Topman £216.75 - SETTLED IN FULL

Marbles LBA - £475.00 - £250 Offered :rolleyes:

Halifax Current Account LBA - SETTLED IN FULL

Yorkshire Bank Current Accounts £2271.77 - Issued 30/6/06 - Default Judgement Issued - Warrant of Execution Requested

Capital One - LBA - £88 Knocked of Balance

Egg PPI - LBA

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Dan - yes you're right, it's from the date of service.

 

PJ - course it was a compliment :)

Yorkshire Bank £2201.24 - Settled in full

My Abbey £731.34 - Settled in full

Hubby's Abbey £1239.49 - Settled in full

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no worries, wouldnt want them to try and squeeze a few extra days out of you :)

Halifax Credit Card - £408.16 - Settled in FULL 26/6/06

Halifax Loans - £397.97 - Settled in FULL 25/8/06

GE Money Topman £216.75 - SETTLED IN FULL

Marbles LBA - £475.00 - £250 Offered :rolleyes:

Halifax Current Account LBA - SETTLED IN FULL

Yorkshire Bank Current Accounts £2271.77 - Issued 30/6/06 - Default Judgement Issued - Warrant of Execution Requested

Capital One - LBA - £88 Knocked of Balance

Egg PPI - LBA

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no they dont, they have until 6th

 

28 days from date of service if im not mistaken, it doesnt matter if they leave it 13 days to acknowledge, the clock on the 28 days to file a defence starts running from when they are deemed to have recieved it - 2 days after issue

 

Thanks for that Dan - I thought it was 28 days from acknowledgement of service!! Oooh, I'll know even sooner then - can't wait!

Advice & opinions given by pjdudley69 are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional. Also visit legal seagulls for more friendly help and advice.

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no worries, just a little bit of knowledge i gained from this little site :D

Halifax Credit Card - £408.16 - Settled in FULL 26/6/06

Halifax Loans - £397.97 - Settled in FULL 25/8/06

GE Money Topman £216.75 - SETTLED IN FULL

Marbles LBA - £475.00 - £250 Offered :rolleyes:

Halifax Current Account LBA - SETTLED IN FULL

Yorkshire Bank Current Accounts £2271.77 - Issued 30/6/06 - Default Judgement Issued - Warrant of Execution Requested

Capital One - LBA - £88 Knocked of Balance

Egg PPI - LBA

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Oooh, I'll know even sooner then - can't wait!

 

You mean you'll have your money lawfully returned even sooner hun :D

Yorkshire Bank £2201.24 - Settled in full

My Abbey £731.34 - Settled in full

Hubby's Abbey £1239.49 - Settled in full

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You mean you'll have your money lawfully returned even sooner hun :D

 

Course thats what I mean - I'm skinter than skint at the moment!!! lol

Advice & opinions given by pjdudley69 are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional. Also visit legal seagulls for more friendly help and advice.

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Received YBs defence today. I'm going to have to go back through all my statements again, and double check my figures. I'm certain I've got the right amount at £498 [i've claimed for £517.91 tho' because I've added the debit interest when they've made charges] but in their defence YB have attached a schedule of charges totalling £453, so I want to try and figure out how they've come to that figure. They've broken it down as:

 

Unauthorised Fees = £8.00

Monthly Charges = £40.00

Unpaid Cheque Fees = £10.00

Unauthorised Overdraft Fees = £185.00

Monthly Fees = £210.00

 

I know for a fact that I had an Unpaid Cheque Charge of £33 back in June 2002, and 2 x £8.00 and 1 x £4.00 unauthorised o/d charges, but there is nothing in there schedule which could possibly account for the odd figure! Unless I've made a complete balls up of it, which I don't believe I have.

 

I'll try and post the major points of their defence later, when/if I get my head round it!!

Advice & opinions given by pjdudley69 are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional. Also visit legal seagulls for more friendly help and advice.

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I've had a read through the defence, and it's still don't make a lot of sense, but basically it's saying that I knew the standard terms & conditions for the account, and had been informed of charges etc etc. The major points are:

 

"It is denied that the Charges or any of them were a disproportionate penalty and unenforceable as alleged in the Particulars of Claim. The Charges were a genuine pre-estimate of damage resulting from the Customers' failure to keep within the agreed overdraft limit on the account."

 

"It is further denied that the Charges were levied pursuant to a contract term requiring the Customers to indemnify the Bank within the meaning of Section 4 of the UCTA 1977. In the premises Section 5 of that Act has no application in these proceedings."

 

"It is further denied that by virtue of Section 15 of the Supply of Good and Services Act 1982 the amount of the charges falls to be determined by reference to what is reasonable."

 

It also goes on to say that it's further denied that the T&Cs requiring the Claimant to pay the charges were unfair terms within the meaning of the Unfair Terms in Consumer Contract Regulations 1999, S.I 1999 No 2083. Without prejudice to the generality of the foregoing: [1] the terms conditions were fair having regard to the following matters: [a] the cost to the Bank of maintaining administrative systems relating to unauthorised overdrafts, unpaid cheques and dds and abuse of chq & debit cards for the purpose of keeping the level of overdrawing under review & controlled as far as possible; the increased risk of loss to the Bank arising from such unauthorised transactions & the associated cost of the enforcenment & recovery systems; [c] the need to operate standard procedures & to set standard charges in order to avoid the substantial costs of individual assessment in relation to each particular case.

 

In the premises, the Claimant is not entitled to the relief sought or to any relief.

 

Sorry bout the long post - I'm just confused now. I haven't got a clue what any of the above means really and I'm not sure about my arguments back for if it gets to court.

 

If anyone could explain it to me in laymans terms, it'd be great.

Advice & opinions given by pjdudley69 are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional. Also visit legal seagulls for more friendly help and advice.

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Thanks for that Alan, I can breathe and relax again now :D

Advice & opinions given by pjdudley69 are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional. Also visit legal seagulls for more friendly help and advice.

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