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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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pjdudley69 v Yorkshire Bank **SETTLED**


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IAnd Trunny, they're not playing fair with you - I'm sure you'd have loved to see Laurel n Hardy, or whoever, in court as much as I would :D

 

I was hoping for Max & Paddy (Paddy & Max...... & best of all we don't pay council tax)

Yorkshire Bank £2201.24 - Settled in full

My Abbey £731.34 - Settled in full

Hubby's Abbey £1239.49 - Settled in full

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I was hoping for Max & Paddy (Paddy & Max...... & best of all we don't pay council tax)

 

If Peter Kay is a witness I will be there with you. Can you imagine it?

Charged it, banked it, ..... now how would the rest of it go?:cool:

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I thought about it Trunny. Any complaints and it will have to happen. ;)

 

Do you know I am getting really excited by all this at the moment. Let's hope things really are moving.

 

Yeah, I'm really sorry, I just need to get it off my chest somewhere, my partner Helen looks weary every time I start 'going off on one' about the bank.

I just go AAAAARRRggggHHHHH!!! sometimes.

I feel... Well you know how I feel, you all know.

Soon. Very soon.

You know what will give me more pleasure than getting my money back from YB?

Making a donation of 5% of it to this wonderful website and forum.

That's absolutely guaranteed. :)

19/6/06 Data Protection Act letter sent recorded delivery.

27/6/06 Confirmation of receipt from Clydesdale Bank. Awaiting statements.

7/7/06 Statements arrived in the post - all 3 accounts as requested. (This took 18 days in total).

10/07/06 3 accounts - £898.00 excluding interest of £216.61 - Prelim letter posted by recorded delivery.

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I like the three muskateers analogy - or is it muskateerettes? lol You lot are an absolutely fantastic bunch to have behind me, and I've got to admit that without all your support I'd have probably jacked this in at the first hurdle.

 

And Trunny, they're not playing fair with you - I'm sure you'd have loved to see Laurel n Hardy, or whoever, in court as much as I would :D

 

If it did turn out to be Laurel and Hardy, I bet they'd be saying:

"Well that's another fine mess we've gotten ourselves into"!

Sorry, couldn't resist. :D

19/6/06 Data Protection Act letter sent recorded delivery.

27/6/06 Confirmation of receipt from Clydesdale Bank. Awaiting statements.

7/7/06 Statements arrived in the post - all 3 accounts as requested. (This took 18 days in total).

10/07/06 3 accounts - £898.00 excluding interest of £216.61 - Prelim letter posted by recorded delivery.

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  • 2 weeks later...

Received a letter from the court this morning stating that the Judge orders that this claim is stayed until 23 August to enable parties to attempt settlement - humphhh, I tried that with my 2 initial letters remember!!

 

Anyway, on or before 6 Sept one of the following steps must be taken:

either the claimant must notify the court that the whole of the claim has been settled;

or the claimant or defendant must write to the court requesting an extension of the stay period blah de blah blah;

or all parties must file a completed allocation questionnaire blah blah blah [this has already been done by myself and YB!]

 

I suppose all I can do is sit and wait right? I can't believe they are still pushing this! Well, I can, but you know what I mean.

Advice & opinions given by pjdudley69 are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional. Also visit legal seagulls for more friendly help and advice.

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Don't let it get to you PJ. Just think of all that mounting interest. You never know they may even agree to settle. Well they might.:p

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Aaarggh!!!! They've pee'd me off yet again!! Further to my post of a couple of weeks ago where they charged me £25 immediately on the day I went over my buffer zone by £14, I've received my statement today and I have the priviledge [sp?] of paying yet another £25 for the oversight!! I've just phoned telephone banking up to ask what this notification of £25 charge covers, and basically it's the service charge [no matter how many times I go over my limit I just have the 1 service charge, but pay £25 each time!]. I asked the guy on the phone if it could be removed on this occasion, as it has been a bad month, and he told me unfortunately not as they are legal and valid!! I couldn't help but laugh! Looks like there will be another claim from me once this pending one is over and done with.

 

Have I said already that I am so p**s..... annoyed!!!!!! [ok. rant over, for now ;)]

Advice & opinions given by pjdudley69 are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional. Also visit legal seagulls for more friendly help and advice.

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You will have your revenge!!!;)

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 2 weeks later...

WOOOOOOOOHOOOOOOOOOOOOOOOO!!!!!!

 

Sorry Caro/Trunny, it appears that I'm the first of us 3 Muskateerettes to have good news [sorry for gloating but I can't help it :D] lol

 

After reading Turts good news at work today, I arrived home to find a letter from YB offering £665.25 in full and final settlement. This is the amount I put on my claim form [charges, plus debit interest, plus 8% from date of 1st charge to date I put my claim in]. For the sake of £10 interest I'm going to accept the offer.

 

I can't believe it's finally over [or will be when the send me MY money!!!!]

 

As soon as I get it, this site can count on a donation - couldn't have done it without u lot, thanks.

 

PJ xx

Advice & opinions given by pjdudley69 are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional. Also visit legal seagulls for more friendly help and advice.

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i recieved a offer today as well, check my thread ;)

Halifax Credit Card - £408.16 - Settled in FULL 26/6/06

Halifax Loans - £397.97 - Settled in FULL 25/8/06

GE Money Topman £216.75 - SETTLED IN FULL

Marbles LBA - £475.00 - £250 Offered :rolleyes:

Halifax Current Account LBA - SETTLED IN FULL

Yorkshire Bank Current Accounts £2271.77 - Issued 30/6/06 - Default Judgement Issued - Warrant of Execution Requested

Capital One - LBA - £88 Knocked of Balance

Egg PPI - LBA

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Wow, brilliant brilliant news! YB bites the dust yet again! :D :D

Bank of Scotland: Claiming £699.47, SETTLED IN FULL at moneyclaim stage

Sisters NatWest - Claiming £1056 - SETTLED at AQ stage

Natwest CC - Claiming £804, SETTLED IN FULL at LBA stage

GF Natwest - claiming £749.33, moneyclaim filed - SETTLED IN FULL 04/08

MBNA: Claiming £150 - SETTLED IN FULL at LBA stage

HSBC: £1014 - SETTLED at LBA stage + pending charges removed

Sisters HSBC - £300 - SETTLED IN FULL at prelim stage

Yorkshire bank - claiming £496.68 - SETTLED IN FULL at court date stage.

Capital One - claiming £605.54 -SETTLED IN FULL

 

 

 

DON'T FORGET TO DONATE!

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I am really pleased for you PJ. Interest too. That is fantastic.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I've had a big grin on my face since I heard the news PJ :D Soz I wont be around much for the celbrations but I'm really not well :Cry:

Yorkshire Bank £2201.24 - Settled in full

My Abbey £731.34 - Settled in full

Hubby's Abbey £1239.49 - Settled in full

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I'm hoping this is meaning we should all start getting offers now? Fingers crossed.

I'm still waiting for YB to submit their defence but I'll be checking the post daily for an offer!

 

Congrats PJ!

Yorkshire Bank - owe me £1956

Prelim letter sent 17/07/06

"Forget it" letter received 19/07/06

LBA sent 21/07/06

Claim submitted 08/08/06

Defence received Day 28 07/09/06

Allocation questionnaire sent 13/09/06

YB offer £1588 + £120 costs 27/09/06

Rejected! 29/09/06

YB offer £1985 + £220 costs 21/12/06

Accepted! 22/12/06

Awaiting cheque

 

Barclays Bank - owe me £229

S.A.R - (Subject Access Request) sent 13/07/06

£10 cheque returned, duplicate statements coming soon letter rec'd 20/07/06

Statements received on Day 41

Prelim letter sent 8th Jan 07

 

Nationwide BS - owe me £329

S.A.R - (Subject Access Request) sent 13/07/06

Statements received very promptly

Prelim letter sent 8th Jan 07

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Wow PJ - My heart was actually beating faster and faster as I got towards the end of this!!

I'm just at the beginning of this process and maybe its the sadist in me but I think I'm gonna enjoy all the ups and downs and excitment of putting my claim in!

Glad you won, it gives me hope!

Lee

Yorkshire Bank:

LPA sent 21/08/06

LBA sent 05/09/06

Received and rejected offer to settle (half £amount) 18/09/06

MCOL started 21/09/06

Bank acknowledged claim 27/09/06

Defence received 21/10/06

Sent AQ Form 25/10/06

Court Date 16/02/2007

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lol glad you enjoyed the 'story' Lee. Read a few more of these threads, and you'll see that over the last week quite a few of us have been paid out! Told you in your thread to trust me :D

Advice & opinions given by pjdudley69 are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional. Also visit legal seagulls for more friendly help and advice.

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i have in my head :D - most of it paying OD back and my mum lol sent signed forms off 2day

Advice & opinions given by pjdudley69 are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional. Also visit legal seagulls for more friendly help and advice.

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returned mine today - along with a pre pay 9am Special Delivery envelope for them to return any details in :)

Halifax Credit Card - £408.16 - Settled in FULL 26/6/06

Halifax Loans - £397.97 - Settled in FULL 25/8/06

GE Money Topman £216.75 - SETTLED IN FULL

Marbles LBA - £475.00 - £250 Offered :rolleyes:

Halifax Current Account LBA - SETTLED IN FULL

Yorkshire Bank Current Accounts £2271.77 - Issued 30/6/06 - Default Judgement Issued - Warrant of Execution Requested

Capital One - LBA - £88 Knocked of Balance

Egg PPI - LBA

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That's great Dan. Sent mine back yesterday in the 1st class SAE they actually enclosed with the offer lol Not updating my thread title, or filling in the survey, until the money is actually in my position - for some strange reason I don't trust the wunches lol

Advice & opinions given by pjdudley69 are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional. Also visit legal seagulls for more friendly help and advice.

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when i rang they stated that they try and get stuff out 24 hours after recieving the stuff back, sceptical on that, should have kept my special delivery tracking number for the enclosed envelope and i could have tracked online when its on its way back, silly me

 

but it did say within 7 days on the thing i signed

Halifax Credit Card - £408.16 - Settled in FULL 26/6/06

Halifax Loans - £397.97 - Settled in FULL 25/8/06

GE Money Topman £216.75 - SETTLED IN FULL

Marbles LBA - £475.00 - £250 Offered :rolleyes:

Halifax Current Account LBA - SETTLED IN FULL

Yorkshire Bank Current Accounts £2271.77 - Issued 30/6/06 - Default Judgement Issued - Warrant of Execution Requested

Capital One - LBA - £88 Knocked of Balance

Egg PPI - LBA

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Cheque for the full amount received in this mornings post :D I am now one little happy bunny lol. Once I get it in my account, and cleared, I'll be making my donation to this absolutely terrificly [is that even a word?? lol] site that's helped so much!

 

Could a mod [caro hunny?? :D] change my thread title to show that it's been settled in full - another one which will give noobies encouragement! Cheers guys, off to fill in the survey now - if i can find it!

 

PJ xx

Advice & opinions given by pjdudley69 are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional. Also visit legal seagulls for more friendly help and advice.

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I am delighted to change your thread title and let me be the first to congratulate you. I am absolutely delighted for you.

Hooray - we're winning!

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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