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    • Thanks for your reply. So are the tenancy one of the same thing?  convert-jpg-to-pdf.net_2021-01-21_20-37-05 3.pdf I always thought they were sitting tenants (regulated) because they moved in there in 1984, and it’s a private landlord not a housing association property.   The particulars in the claim are very arguable. The only deterioration was caused by the LL when they attempted to bring the property up to a safe standard.  Parents have maintained the property as far as decoration and basic repairs but nothing structural. Waste is all they left from the works. We have evidence to back this up also.   Will seek further advice, but I asked you kind chaps here just to be sure
    • hidden ]one multipage PDF only please read our upload guide carefully
    • @BankFodderthank you very much for your help and guidance. It has been extremely useful.   I have now contacted sweatband in writing setting out our position and that we want to rectify this situation with them  I will let you know how i get on   Thanks EM0149
    • No way would I chuck in the towel and send the Plesae don't sue me for 30 days while I get debt advice letter BreadAndButter   Looks good FTMDave   I would add the year 2020 to the reference to HHJ harvey's Lewes judgment   They have frustrated any way of forming a Contract that binds you to pay anything due to the woeful App, and a system that allows no other way to pay.  How would someone with just a candybar featurephone pay as it can't run apps?  They vcouldn't and would be invoiced by the fleecers.
    • Please start reading around the Hermes and P2G threats on the sub- forum. There's lots of material here and it's important that you go through them and understand the principles which are recurring all the time. There are huge number of similarities. Once you've done that, you will understand the basics of what needs to be done. And we will help you. You will need to give us a bullet pointed chronology what has happened including values, whether you are insured, et cetera et cetera. It would be nice that you deliver us the whole story without us having to follow up with too many questions. Start off by reading around
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

dvdmonster vs hsbc


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took the dpa letter to the local alliance and leicester yesterday for my wife-no problem.

they accepted it and said yes we know where it should go to here's a receipt-all fine and dandy.

 

right then this should be easy.

 

goto to the local HSBC with my letter(couldn't find details of their dpc so just wrote to hsbc data ptotection commissioner on the envelope)

 

women behind the counter claimed ignorance

 

"never heard of it-i've been working for hsbc for 30 years can't help you."

 

told her they might be called the data protection officer and she decided to have a look on her computer.

 

"sorry we can't accept the letter,the only contact details we have is an email address or fax and we don't have those facilities here"

 

yeah right-so i said could i speak to the manager about this so she wandered off,came back 10 minutes later and said:

 

"he hasn't heard of them either but we'll take the letter and hope it gets to the right department"

 

can i have a receipt for the letter

 

"no"

 

then i can i have your details and the managers details as you have refused to give a receipt the letter

 

wanders off comes back a few minutes later and gets my details and contact number then finally gives me a receipt for the letter.

 

 

now either she didn't have a clue who what why when etc or i get the feeling i was being messed about.

she kept on asking why i wanted it,what was in the envelope etc etc-all to which i replied it was a personal confidential matter.

can i fax the contents,no it contains a letter a cheque i though you said you didn't have fax facilities.

 

i get a horrible feeling i won't be getting this dealt with in 40 days!!

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you have a receipt for the letter, so don't accept any delaying tactics. If is isn't dealt with within 40 days, make a complaint ot the IC.

... a little

Mahala is a powerful thing ...

 

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All advice is offered informally. If in any doubt, seek professional advice.

Barclays:claiming £908. Defence filed

Simply Be: settled in full

Abbey: Claim issued for DPA compliance order

GE Capital: Claim issued for DPA compliance order

Aktiv Kapital: Failed to comply with CCA disclosure. Debt unenforceable.

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  • 2 weeks later...

may 26th received a reply already and the return of my cheque :D

 

we will forward you copies of the statements etc etc in batches etc etc

 

at the bottom of the letter there was a comment which i belive they have put there to actually justify why they make high charges.

 

"although many of our systems are automated,a "manual intervention" by HSBC staff may be required in a variety of situations including;account opening,dealing with corrspondence or telephone calls,when deposits or withdrawals are made of the counter at our branches and from time to time during account administration."

 

so without me even mentioning making a claim they are saying that i may not relaise how much it costs them-oh dear i suppose i feel sorry for them now and don't think i will continue with my claim!!

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may 26th received a reply already and the return of my cheque :D

 

we will forward you copies of the statements etc etc in batches etc etc

 

at the bottom of the letter there was a comment which i belive they have put there to actually justify why they make high charges.

 

"although many of our systems are automated,a "manual intervention" by HSBC staff may be required in a variety of situations including;account opening,dealing with corrspondence or telephone calls,when deposits or withdrawals are made of the counter at our branches and from time to time during account administration."

 

so without me even mentioning making a claim they are saying that i may not relaise how much it costs them-oh dear i suppose i feel sorry for them now and don't think i will continue with my claim!!

 

 

lol :D , yeah right

HSBC- £4995, settled payment in full

if you found this post helpful, please click the scales (top right of post), ta ;)

 

if you're not sure what to do?, Read the FAQ's

Unsure about what to claim, or confused about overdraft interest? Charges explanation

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  • 2 weeks later...
but who did you address the rquest letter to?

a certain person or just the manager

I sent mine to the manager of my local branch. Got his name from the telephone customer service line. If you are calling the service line remember youdon't have to use the 0870 number, but use http://www.saynoto0870.co.uk/ to find the geographic number.

 

Neil.

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and the second request? dont forget, no 8% unless you submit a court claim ;)

HSBC- £4995, settled payment in full

if you found this post helpful, please click the scales (top right of post), ta ;)

 

if you're not sure what to do?, Read the FAQ's

Unsure about what to claim, or confused about overdraft interest? Charges explanation

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  • 3 weeks later...

nointch

today was day 15 so ready to raise hell until mr postman arrived.

 

blah blah blah it would be too difficult for us in lost management hours and court case we wish to offer you £1040

 

woohoooo methinks i'll accept hat-i only lost £127 out of it unless i wanna be stubborn.

 

the letter i got to return and accept didn't have the confidentiality clause just a simple i accept.

perhaps they are getting fed up wasting time and just forking out?

 

 

wicked

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nice one there, congratulations

 

(usual , please do survey and possibly donation? ta)

HSBC- £4995, settled payment in full

if you found this post helpful, please click the scales (top right of post), ta ;)

 

if you're not sure what to do?, Read the FAQ's

Unsure about what to claim, or confused about overdraft interest? Charges explanation

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  • 4 months later...
  • 12 years later...

This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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Please note that this topic has not had any new posts for the last 5185 days.

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