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    • The summary is that I collected my van after it was towed, drove it 20 metres and saw a panel come loose, I went inside to report it and immediately emailed them, they have since refused the claim as I had already collected the vehicle.   The story:   - Van towed - Van collected, signed out 12:00 - Van appeared visually to have no new damage, was not allowed to drive it until paperwork signed - Upon driving it a plastic exterior panel came loose (this appears to be from when it was craned onto of truck) - I stopped the vehicle 12:03 and walked into their office to report damage - I emailed photos to head office 12:08 - NSL initially claimed they examined photos and damage was pre-existing - I requested CCTV footage of my visit under Data Protection Act. I provided them a copy of my ID, photo, description of clothing as well as letting them know I was the only member of public/customer on-site for the duration of my visit - CCTV footage denied on basis I "was not recognisable" after they reviewed footage - Initially refused to provide any photos of vehicle - Finally produced 0.3 megapixel images, much too low resolution to see anything, but certainly confirming their claim the damage was pre-existing is false - Refuse to provide original full resolution images despite multiple requests - Latest excuse I was gone 15 minutes and could have caused the damage during this time. Clearly a false assertion given I emailed them within 8 minutes and was in their office within 3 minutes of leaving. - I feel by refusing to provide CCTV footage and full resolution photos they are obstructing my ability to prove they caused the damage   The damaged panel tore off at 30mph while trying to go to have it looked at, luckily no other vehicle was damaged, in hindsight I should have driven with the panel being damaged. But this proves the damage is very unlikely to have been pre-existing as the van couldn't be driven.   So I intend to pursue through the small claims court. My questions are:   - I can't afford to fix the van right now and as it is cosmetic, I can still use it without fixing the panel. Can I get a quote from Renault and claim on MCOL for the value of the repair? - Although I was gone only 3 minutes and drove 50 metres from NSL yard directly to NSL office, I did still take the vehicle before reporting the damage, this was due to the panel being pushed into place (but not secured) and therefore not visible until the vehicle was moved. Will this work against me when making a claim? - Does their repeated lying (first claiming it was pre-existing, then falsely claiming I was gone 15 minutes and could have caused the damage then) work against them? - Does withholding CCTV where I was the only non-high vis person on-site on the basis I was not "identifiable" work against them (clearly I was identifiable, I was the guy without high vis on) - Does failure to produce any original images, just very compressed images of the van before and after towing, work against them?   How strong a case do people think I may have?   I have exhausted their complaints process.   Thanks in advance for any thoughts on this.
    • I have recently managed to get rid of some historical debt as it became statute barred and thought I had gotten rid of old debt. However, I have received a letter from a firm of Solicitors chasing the recovery of fees for a timeshare we bought in 2010 privately from the previous owner. We have visited it once and paid fees once in 2011. I have not communicated with them or paid anything since 2011   As far as I am aware, I haven't received any communication from the Timeshare company or the representatives for probably 5 or 6 years. The total debt is £3670.    Is this type of debt subject to the same rules as any other debt, i.e. a default has to be issued 3 months after last payment becomes overdue and can it be statute barred or am I going to have to pay it as it is timeshare rather than a traditional debt. I still have the timeshare but am now actively looking to get rid of it.   Thank you. 
    • Today I got a refund of £25 from Packlink. I have also submitted a claim form with Hermes, as you suggested.   It pays to be tenacious.   Thanks for your advice.
    • Hello there,   My wife (62) has advanced arthritis on both hands and wrists (inherited from her mother's side of the family).   She left her job as a youth carer in January of this year because amongst other issues with her inability to work they pushed her into office and admin. However, with her arthritis, writing or using computers became impossible. As nearly all jobs available requires some use of hands, which she is unable to do, what benefits would be available to her. Does my wife qualify for anything?   Other info. She does have arthritis in all areas of her body, but for example she is able to walk reasonable distances, sit down comfortably for reasonable lengths of time, etc. She also suffers from psoriasis (which may have played a part in her condition).   A friend of hers owns a wine bar and offered her a job (not too taxing) but it required her to carry wine bottles and glass which was OK-ish for the first 60 mins but then became impossible for her to do.   Any help or advice greatly appreciated.   cheers sidley
    • I think it will be very helpful to let people know more detail about these debts. Who is the original creditor? How much was the debt for? When was the debt incurred? When did you last make any payment or acknowledgement of the debt
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skbuncks

Sorting it out....my credit file

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Hi All

 

I have a long way to go but am starting on the road to sorting out my credit file. I hope to have a 'good' credit rating by the end of the year

 

Things to remove include:

2 default markers (vodafone and HFC bank, both old accounts no longer active)

Late payment history (Orange - 2 accounts no longer active)

CCJ (student loan only one year left but gunna have a pop at geting it removed anyway)

Several Credit Cards - adverse payment history.

 

For the defaults I shall be sending off Surly bonds letters re DPA. Am also going to use them to remove adverse payment history from Orange, and, once i've paid them off, all my credit cards.

 

skb


Victory over Lloyds £890

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Victory over Vodafone: default removal

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Victory over Lloyds PPI claim £2606 click!

Barclaycard lazygoing - £580 + £398 contractual int at 17.7 % click! (Received partial payment £110 21/11/06)

The GF's battle against RBS click! stayed awaiting the end of the world

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Update: After a lazy couple of weeks have sent statutory notice and covering letter to vodafone on 5th April, I eagerly await their response

 

skb


Victory over Lloyds £890

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Victory over Vodafone: default removal

click!

Victory over Lloyds PPI claim £2606 click!

Barclaycard lazygoing - £580 + £398 contractual int at 17.7 % click! (Received partial payment £110 21/11/06)

The GF's battle against RBS click! stayed awaiting the end of the world

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Lets hope you get some results. Have had one default removed from cap one, now just one to go with Next Directory.

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Lets hope you get some results. Have had one default removed from cap one, now just one to go with Next Directory.

 

Congratulations. I have my fingers crossed but am under no illusions that this is gunna be easy

 

skb


Victory over Lloyds £890

Click!

Victory over Vodafone: default removal

click!

Victory over Lloyds PPI claim £2606 click!

Barclaycard lazygoing - £580 + £398 contractual int at 17.7 % click! (Received partial payment £110 21/11/06)

The GF's battle against RBS click! stayed awaiting the end of the world

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Update: After a lazy couple of weeks have sent statutory notice and covering letter to vodafone on 5th April, I eagerly await their response

 

skb

 

I am still eagerly awaiting. They are a bit late methinks. The time has been well spent reading Dayglos account of Vodafone and getting somewhat concerned. Whole thing is very annoying as was only a couple of months late with a final settlement bill of £16, which was in dispute for half of that time.

After a week of gorgeous weather, I in all my infinite wisdom have booked next week off work to sit in the rain and collect together all my VF correspondance and have a good long read of the Data Protection Act

 

skb


Victory over Lloyds £890

Click!

Victory over Vodafone: default removal

click!

Victory over Lloyds PPI claim £2606 click!

Barclaycard lazygoing - £580 + £398 contractual int at 17.7 % click! (Received partial payment £110 21/11/06)

The GF's battle against RBS click! stayed awaiting the end of the world

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Well Vodafones eagerly awaited response has arrived. The gist of it is as follows:

 

As you will be aware, section 10 of the DPA only requires data controllers to comply with requests to cease processing personal data where the data subject can prove that:

 

1) The processing is causing or likely to cause substantial damage or distress to the data subject AND

2) That the damage or distress would be unwarranted.

 

Vodafone does not intend to comply with your notice to cease all processing. You have provided no evidence of having suffered substantial damage or distress AND that the damage or distress is unwarranted.

 

They have also kindly enclosed the ICO's missive from Nov 2006 on credit agreements and data processing.

 

 

The crunch of the matter appears to be demonstrating that the processing is unwarranted which is what I intend to do (amongst other things). More details to follow

 

skb


Victory over Lloyds £890

Click!

Victory over Vodafone: default removal

click!

Victory over Lloyds PPI claim £2606 click!

Barclaycard lazygoing - £580 + £398 contractual int at 17.7 % click! (Received partial payment £110 21/11/06)

The GF's battle against RBS click! stayed awaiting the end of the world

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Time line:

 

30th June 2006 – Obtained a PAC number in order to transfer my phone number over to T-Mobile (they were offering a much better deal with the phone I wanted – Flex 35 with a Sony Ericsson W810i and a free PSP).

11th July – Cancelled contract as moved to T-Mobile.

Bill date – 12th July. For Calls upto 30th June and line rental from 1st July to 31st July. Total amount £44.10. I didn’t pay this as it would result in Voda owing me money for the period 12th July to 31st July

Bill date – 11th August. Final Bill. Usage upto 12th July £0.00. Line rental refund 12th July to 31st July £27.26. Total now outstanding £16.84. The important point here is that I NEVER received this bill. Payment to be received by 25th August

24th August – Letter from Vodafone asking for payment of final balance of £16.84. It was at this point that I rang Voda asking them to send me out a copy of the bill as I had not received one (didn’t show up until end of sept).

26th ish August – Called Voda requesting the final statement and told them I wouldn’t pay until I had received them and could check the amount owed.

7th September – Notice of default.

Further to previous correspondence your account has been cancelled and the above balance remains unpaid. Unless we receive payment within the next 7 days we may:

Register your account as a bad debt with a CRA. This will be a matter of public record and a point of reference for future companies providing credit and may therefore affect your ability to obtain credit in future

Refer your account to a collection agency who may take legal proceedings to recover the outstanding debt including interest and legal costs.

We would like to avoid such action and would encourage you to contact us immediately on xxxx to discuss the payment options available to you.

20th September – Notice of debt collection from Wescot Credit Services.

30th September – FINALLY receive copies of my statements. Letter dated 26th Sept which is AFTER they transferred the debt to DCA.

6th October – Final notice from DCA prior to court action. I then paid up.

 

My next step is to submit a SAR and make sure all my facts are correct and also obtain any other info they might have i.e. transcripts of phone conversations etc.

 

My main argument is going to be that the amount owed was in dispute as such I would pay until this had been verified by my examination of the final bill. I then paid up within 2 weeks of obtaining this final bill. It follows that any default is therefore unwarranted as they defaulted BEFORE I had received the bill.

 

skb


Victory over Lloyds £890

Click!

Victory over Vodafone: default removal

click!

Victory over Lloyds PPI claim £2606 click!

Barclaycard lazygoing - £580 + £398 contractual int at 17.7 % click! (Received partial payment £110 21/11/06)

The GF's battle against RBS click! stayed awaiting the end of the world

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:oVICTORY IS MINE.............kind of:o

 

Finally being skint all the time has had its payback. Had delayed sending off my SAR until pay day (friday) when today I received a letter from Vodafone saying they have removed the default but left late payment marker of 3 indicating final payment 3 months late.

 

Received this letter through the post from them today:

 

Complaint about default.

I write further to my letter of 3rm May 2007. You will recall that in that letter I advised that Vodafone Ltd would not cease processing information about your account and passing that information to the CRA’s. I would advise that on that date, I asked our Quality Assurance Team, who look after our relationship with the CRA’s, to review your account. They have now advised as follows:

This customer requested to port his mobile number on 29th June 2006 and the account was cancelled and the number ported out on the 11th July 2006. His July 7th invoice was for £44.10 billing for line rental from 1st July to 31st July and call charges for June, due for payment by DD on 26th July. The bank informed us on 26th July that the customer had cancelled the DD. Customer was then sent his final invoice dated 9th August crediting him for overcharging line rental from 11th July to 31st July, leaving a remaining balance of £16.84 and the invoice also reminded him that he had not paid the July bill.

We sent a Default notice to the account address on 7th Sept advising that if no contact or payment made within 7 days this account would be transferred to a DCA for non-payment and the customers credit file would be affected. No response received from customer so the account was transferred to the DCA on 17th Sept.

Customer then called in on 20th Sept asking for a copy invoice and said would pay by card as soon as the invoice had been received. The payment for the outstanding balance of £16.84 was then received on 31st October through Wescot DCA. I have removed the default recorded on this customers credit file as a gesture of goodwill and replaced it with late payment status code 3 to show that the July bill was paid 3 months late. Customers credit report was updated to show as settled with a zero balance outstanding. There is therefore no default recorded, but the late payments recorded are valid and will remain.

I hope that you will agree that this is an accurate reflection of your payment history on this account with us, but if you have further data protection queries please do not hesitate to contact me again.

 

 

skb


Victory over Lloyds £890

Click!

Victory over Vodafone: default removal

click!

Victory over Lloyds PPI claim £2606 click!

Barclaycard lazygoing - £580 + £398 contractual int at 17.7 % click! (Received partial payment £110 21/11/06)

The GF's battle against RBS click! stayed awaiting the end of the world

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