Jump to content

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5172 days.

If you need to add something to this thread then


Please click the "Report " link


at the bottom of one of the posts.


If you want to post a new story then


Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 



Recommended Posts

Hi, was in process of making a claim and found this site. Have received back the details on the last six years of charges applied by the co-op but stumbling up against identifying what i can claim from the list, it's rather oblique! The monthly premier a/c fees are readily identificable from the amount billed so can exclude them but concerned that within the fee/commission columns they have included OD arrangement fees and the suchlike which I am guessing are not re-claimable of themselves - anyone have a suggestion how to go about clarifying what is actually re-claimable from their list?

many thanks

Link to post
Share on other sites

Different banks use different names and I am not aquainted with the ones that the Co-op Bank use.

But YES... you can reclaim OD arrangement fees. This term is an attempt by the bank to cloak the true nature of the charge.... it is still a penalty charge, regardless of what they call it.


Come on, Co-op people, help this new member out. :)

If this has been useful to you, please click on the scales at bottom left of post. Thanks.


Advice & opinions of Rooster-UK are offered informally, without prejudice & without liability. Please use your own judgment.


LOOK! Free CAG Toolbar.

Follow link for more information.



Please donate,

Help us to help others.





Forum Rules.


Link to post
Share on other sites

Hello 1peatling


Sorry, don't know where everone else is today ...


I have a basic Privilege account and did not claim for my Privilege Subscription (currently £8.50 per month) but successfully re-claimed:

Commission, Daily Excess Charge, Service Charge and some Fees.


As has been mentioned on this site before, and this is what I did myself, just claim evrything you feel is right and the Coop will make their own adjustments. I won back £4764.57 in just over five weeks. The amount I claimed was higher, but the Coop left off £114 which they obviously didn't agree with and I was satisfied with that.


I had a list of Charges that the Coop sent me from my SAR request and I then had to ring the Customer Services Dept in Balloon St, Manchester to ask for my Statements as well. Reminded them of the 40 days to comply and they sent the statements through.


I was then able to take my time comparing charges on the statements and those on the Charge List.





'Fortune favours the brave.'








Any advice given is purely on the basis of my own views and opinions and offered in good faith.

Link to post
Share on other sites

thxs - will see how i get on - I was going to post out the 1sst reclaim letter to the local branch, presume that this is what most people are doing in the first instance...

Link to post
Share on other sites

Your prelim letter and schedule of charges (take photocopies of both) should be sent out by 1st class recorded delivery to:


Customer Care

The Co-operative Bank

PO Box 101

Balloon Street


M60 4EP

See letters in Templates section.

I would also advise you to read the Coop success stories to see how claims went and also read other threads to keep an eye out for info and how claims are going at the moment.

Best wishes


'Fortune favours the brave.'








Any advice given is purely on the basis of my own views and opinions and offered in good faith.

Link to post
Share on other sites

if you need a name try Diane Sanderson Customer Care Officer got my S.A.R back from her in 4 wks.

If I have been of help to you please feel free to click my scales to the left Thanks.:)

I have no legal training and the advice I offer is what I have learnt here and offered as a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.


Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.











R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.


Link to post
Share on other sites
  • 5 weeks later...

Hi - Settled 11th April £1780 of claim 1544.50 plus 299.51 interest

7th Feb - SAR

19th March - 1st re-claim letter

30th March - LBA

(2 * 7 day looking into Fob-off letters recieved and 1 * 40 day Fob-off letters recieved)...


remarkably painless....:)

Link to post
Share on other sites

Well done ...



'Fortune favours the brave.'








Any advice given is purely on the basis of my own views and opinions and offered in good faith.

Link to post
Share on other sites

congratulations. Now wasn't that painless. Have you filled in the survey and perhaps sent a donation.............


Enjoy your dosh. :)

If my advice has been helpful tip the scales


West brom SETTLED


Halifax current SETTLED IN FULL

halifax curent (2nd) stayed. Visa - SETTLED

2nd visa LBA sent

halifax for the 3rd time. LBA sent


Egg - SETTLED GE Money - SETTLED Barclaycard SETTLED twice


Sainsbury's - Awaiting court date


Co-op cc SETTLED IN FULL 2nd claim. Settled in full



National Westminster Settled in full. 2nd claim. N1 submitted



HFC bank SETTLED. HFC 2nd claim - lba sent 21/10/08 Time Retail N1 filed Argos settled in full Creation - SETTLED IN FULL


Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...