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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Vs Co-op


1peatling
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Hi, was in process of making a claim and found this site. Have received back the details on the last six years of charges applied by the co-op but stumbling up against identifying what i can claim from the list, it's rather oblique! The monthly premier a/c fees are readily identificable from the amount billed so can exclude them but concerned that within the fee/commission columns they have included OD arrangement fees and the suchlike which I am guessing are not re-claimable of themselves - anyone have a suggestion how to go about clarifying what is actually re-claimable from their list?

many thanks

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Different banks use different names and I am not aquainted with the ones that the Co-op Bank use.

But YES... you can reclaim OD arrangement fees. This term is an attempt by the bank to cloak the true nature of the charge.... it is still a penalty charge, regardless of what they call it.

 

Come on, Co-op people, help this new member out. :)

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Hello 1peatling

 

Sorry, don't know where everone else is today ...

 

I have a basic Privilege account and did not claim for my Privilege Subscription (currently £8.50 per month) but successfully re-claimed:

Commission, Daily Excess Charge, Service Charge and some Fees.

 

As has been mentioned on this site before, and this is what I did myself, just claim evrything you feel is right and the Coop will make their own adjustments. I won back £4764.57 in just over five weeks. The amount I claimed was higher, but the Coop left off £114 which they obviously didn't agree with and I was satisfied with that.

 

I had a list of Charges that the Coop sent me from my SAR request and I then had to ring the Customer Services Dept in Balloon St, Manchester to ask for my Statements as well. Reminded them of the 40 days to comply and they sent the statements through.

 

I was then able to take my time comparing charges on the statements and those on the Charge List.

 

Cheers

 

P

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Your prelim letter and schedule of charges (take photocopies of both) should be sent out by 1st class recorded delivery to:

 

Customer Care

The Co-operative Bank

PO Box 101

Balloon Street

MANCHESTER

M60 4EP

See letters in Templates section.

I would also advise you to read the Coop success stories to see how claims went and also read other threads to keep an eye out for info and how claims are going at the moment.

Best wishes

P

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if you need a name try Diane Sanderson Customer Care Officer got my S.A.R back from her in 4 wks.

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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  • 5 weeks later...

Hi - Settled 11th April £1780 of claim 1544.50 plus 299.51 interest

7th Feb - SAR

19th March - 1st re-claim letter

30th March - LBA

(2 * 7 day looking into Fob-off letters recieved and 1 * 40 day Fob-off letters recieved)...

 

remarkably painless....:)

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