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WACFOO Vs Barclays


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I sent off my Preliminary Letter to my bank, which they recieved, they sent me back a letter which says:

 

I am sorry you are unhappy with the charges you have incurred. Your comments are receiving attention and one of my team will contact you as soon as possible. May i take this opportunity to explain that whilst we will endeavour to respond to you within timescales outlined in your letter, we cannot guarantee that we will do so. Sometimes it does take longer to fully investigate a complaint. However we do aim to find a solution within four weeks. If we are not able to do so, we will always write to you explaining what is happening. A full report or an update on our progress will be sent to you within eight weeks'

 

EIGHT WEEKS!!! Are these delaying tactic? Should i proceed with court action?

Has anyone else recieved a letter like this and which letter should i respond to it with???

Helpppp!!!

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Wacfoo, this is their standard response. Just proceed with your claim as normal and stick to your own timetable, i.e. send them the Letter Before Action in 14 days, and file a court claim 14 days after that.

 

Welcome, and well done for making the move all the same :)

Crash

 

 

 

 

DAY 1: 12/09 - S A R to British Gas

DAY 45: 27/10 - Data Non-Compliance sent off

DAY 67: 18/11 - N1 Deemed served

DAY 114: 03/01 - Judgment served £60 cheque rec'd; Prelim sent for overpayment refund of £393.06

24 Days: E2Save Settled in full £70

59 Days: Barclaycard claim Settled in full £134.39

162 Days: Halifax Settled in full £1543.80

179 Days: Barclays1 Settled in full £2450.45 + £447.02 in costs

254 Days: Barclays 2 Settled in full £1450.91

 

Advice & opinions offered are personal, and are offered informally, without prejudice & without liability. Should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Thanks Crashbandicoot,

Just to recap, in 14 days from now, send them the 'Letter before action' letter. That letter starts,

'I am very disappointed that you have failed to respond to my letter' They have responded, just not in the way i had hoped. And than 14 days after that, file a court claim.

Is that correct??

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Thanks Crashbandicoot,

Just to recap, in 14 days from now, send them the 'Letter before action' letter. That letter starts,

'I am very disappointed that you have failed to respond to my letter' They have responded, just not in the way i had hoped. And than 14 days after that, file a court claim.

Is that correct??

 

Hi i ammended the LBA to say ' i am very sorry that you have failed to respond ' positively' to my letter' and yes 14 days after that file a court claim.

 

hope that helps

Regards Sandbag.

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Yes Wacfoo, that is correct. Just remember though, that these are template letters that need to be tailored to your needs/situation. Perhaps adding the word 'positively' at the end of that first sentence would make more sense?

 

And then yes, 14-16 days after the LBA (allowing a couple of days posting grace) you can file your court claim :)

Crash

 

 

 

 

DAY 1: 12/09 - S A R to British Gas

DAY 45: 27/10 - Data Non-Compliance sent off

DAY 67: 18/11 - N1 Deemed served

DAY 114: 03/01 - Judgment served £60 cheque rec'd; Prelim sent for overpayment refund of £393.06

24 Days: E2Save Settled in full £70

59 Days: Barclaycard claim Settled in full £134.39

162 Days: Halifax Settled in full £1543.80

179 Days: Barclays1 Settled in full £2450.45 + £447.02 in costs

254 Days: Barclays 2 Settled in full £1450.91

 

Advice & opinions offered are personal, and are offered informally, without prejudice & without liability. Should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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OMG Sand, just seen your post too...very freaky...great minds think alike huh?!

Crash

 

 

 

 

DAY 1: 12/09 - S A R to British Gas

DAY 45: 27/10 - Data Non-Compliance sent off

DAY 67: 18/11 - N1 Deemed served

DAY 114: 03/01 - Judgment served £60 cheque rec'd; Prelim sent for overpayment refund of £393.06

24 Days: E2Save Settled in full £70

59 Days: Barclaycard claim Settled in full £134.39

162 Days: Halifax Settled in full £1543.80

179 Days: Barclays1 Settled in full £2450.45 + £447.02 in costs

254 Days: Barclays 2 Settled in full £1450.91

 

Advice & opinions offered are personal, and are offered informally, without prejudice & without liability. Should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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