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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Orange- Moorcroft


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This is my first post on these forums, so apologies if it is in the wrong place etc.

 

I bought a mobile phone from an orange store with a contract, but then decided I did not want it. Because I bought it as part of a student deal, I could not refund it. However, in my terms and conditions, it said that because it was a student deal, I could take a 12month break in my contract at any time, so I took this offer up, and took a 12 month break until my other phone's contract expired.

 

Then I went abroad for a year. While abroad, Orange decided that since it was a new contract, I could only have a 6month break, not a 12month one like the terms and conditions said, and as agreed by the store manager I bought the phone from. So when I returned, I had £361 in charges and late payment etc.

 

The problem I have since had, is that the Orange store who sold me the phone have said it is a problem I need to deal with through the company, yet the company accpet no responsibility, and say it is a problem of the franchised orange store I purchased it from.

 

I continued to try and resolve this, and my debt was passed to a company called moorcroft. As I am a student, they said I could repay them at £10 a month, and that this was the best thing to do, as the debt would never be paid by Orange due to a "third party loophole".

 

Is this true? Or are they just trying to get me to pay something I shouldnt?

 

I'm very confused and quite worried, any help at all would be greatly appreciated!x

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Hi cet

 

I have had dealings with Orange/Moorcroft. Moorcroft are quite relentless in their approach to gain repayment. Although on this subject-you may be in possession of your own answer in the T&C's.

 

How did you notify them of the required payment break - and did you get confirmation from anyone that you had requested it or it had been accepted?

 

If the 12 month break is in their T & C's, and you have excercised your right to use it - then Orange are in breach of their own T &C's.

 

If you have any statements, letters, notices etc that verify your account was 'on a break' - in the first instance, I would write a letter to Orange, using their communication address on any formal letters they've sent.

Photocopy and enclose their T&C's that you quote from, highlighting the section offering the 12months clause, enclose any details/letters/conversations you remember having advising them of the break request - and ask them to clarify their position. Also to justify the involvement of a Debt Collection Agency, whilst also damaging your credit file history, and casuing undue/unwarranted stress and no doubt charges.

 

I would send a letter off recorded to Orange, with a copy to Moorcroft with a covering letter stating that you dispute the charges - and why, asking them to suspend any legal action pending a reply from Orange.

 

Post back any reply on here - it will help in order for others to advise!

 

All the best

 

Perseus

If my advice has helped, please click on my scales. Thank you!

MBNA - CRA file to be cleared then finished!

__________________________________________

Abbey Personal - Final LBA 28/5/7 - then Court

__________________________________________

Capital One - Final LBA 28/5/7 - then Court

__________________________________________

GMAC - Sent DCA SAR 9th March 07 - confirmed not legally assigned.

Waiting for GMAC to provide breakdown of charges and CCA under s79

__________________________________________

Alliance & Leicester - Final LBA 28/5/7 - then Court.

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Hi I need help, opened an orange account in August 2005 with the promise of a free football shirt, despite numerous phone calls and emails eventually in September 2006 they emailed me to say they couldn't get the shirts anymore and I could have a £50 airtime credit, this I agreed to but for three more months they wouldn't credit it and so after more phone calls I cancelled my direct debit and refused to pay unless they produced the shirt or the credit, they then denied that the person that sent the email worked for them even though I sent them copies and eventually they called in dlc to recover the debt which I am refusing to do after reding some of the threads on here and sending off my letters to them.

Can anyone advise how I can go after Orange as they seem to not listen to reason or answer letters or emails and seem to be advertising goods that they cannot supply, any help would be great as this is driving me round the bend

thanks

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You are in a pretty weak position - they had you under contract which you broke. The promotional offer is a separate issue and has to be dealt with in isolation. You would have been within your rights to pursue them for the agreed alternative offer, and even take them to court for the value of the offer they initially agreed to refund.

 

What you have done may seem a reasonable retaliatory action, and it would have been if they had not tied you to a contract. The contract takes precedence, and in any action against you they would win as you've not completed your side of the bargain. Yes, they didn't provide the shirt or the promised compensation but the way to pursue this is to take it up with the Executive Office in writing, explaining the problem and the what you want done.

 

Breaking your contract just opens all the horrors of a default on your credit file and a mess you really don't want to get into. Restart the payments if you can to prevent the contract cancellation, and demand the agreed inducement (or an alternative) is provided.

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Hi

Could you also quote that the 'football shirt' was an inducement / deciding factor in entering into the contract, and to now be aware it was neither available / nor would an offered alternative ever materialise - then the initial contract has been entered into under a misrepresentation (all-be-it innocent), and may be a bargaining point to re-instate the contract - with compensation and removal of any bad credit markers?

 

Just an idea?

 

Perseus

If my advice has helped, please click on my scales. Thank you!

MBNA - CRA file to be cleared then finished!

__________________________________________

Abbey Personal - Final LBA 28/5/7 - then Court

__________________________________________

Capital One - Final LBA 28/5/7 - then Court

__________________________________________

GMAC - Sent DCA SAR 9th March 07 - confirmed not legally assigned.

Waiting for GMAC to provide breakdown of charges and CCA under s79

__________________________________________

Alliance & Leicester - Final LBA 28/5/7 - then Court.

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Very true - however to give credence to the argument you'd need to pursue that through the courts in an effort to get the original contract set-aside, and there's no slam-dunk rule a judge could use that would guarantee success, and it many not even be appropriate to the Small Claims track, so it's down to how much you'll suffer if they win, than if you just forgot about it and completed the contract.

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Ah - well, the cancellation of the contract means you've now got a default registered on your credit file, with the total amount owing due based on what you would have paid to complete the contract, plus any call charges outstanding for that month. In view of the delay, they might not be prepared to negotiate, so the DCA will be hounding you for the money owed.

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As you have nothing (more) to lose, it would be worth writing a letter to Orange head office, stating your case, enclosing copies of all correspondence you've sent, received, and verbally been advised before during and after by your local orange shop.

If you emphasise that the offer of the football shirt was what clinched the deal for you (as there were other comparable offers-with lesser inducements!) and because that item was not supplied, nor was the promised alternative - you believe that they were in breach of promised goods. (i'm sorry, I'm looking for the appropriate phrase to fit this but it escapes me-mental block!)

Buzby - surely the misrep act 1967 should levy some weight in a complaint. Goods or services promised as an incentive or invitation to enter contract - which then do not materialise (even though a promised replacement is offered and not received), it must be arguable?

 

It's certaainly worth a try - or maybe a call to your local Trading Standards office. They would maybe assist or guide you ?

 

P

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If my advice has helped, please click on my scales. Thank you!

MBNA - CRA file to be cleared then finished!

__________________________________________

Abbey Personal - Final LBA 28/5/7 - then Court

__________________________________________

Capital One - Final LBA 28/5/7 - then Court

__________________________________________

GMAC - Sent DCA SAR 9th March 07 - confirmed not legally assigned.

Waiting for GMAC to provide breakdown of charges and CCA under s79

__________________________________________

Alliance & Leicester - Final LBA 28/5/7 - then Court.

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It may be arguable, but there are more pressing things taking place with greater consequences. To have any hope of success the claimant must keep his side of the bargain, but since there has been a contract breach - it could be held that the OP never had any intention of completing the contracted deal irrespective of the value of the gift. Let's say it had a value of £15 to the network, this cannot end up being the tail wagging the dog... a contract of some £350 being recinded because of a mistake by someone in the marketing department. It would have to have equal weight, not simply a way of informally 'getting back' at some injustice.

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Yep - I understand now... Makes perfect sense.

 

P

If my advice has helped, please click on my scales. Thank you!

MBNA - CRA file to be cleared then finished!

__________________________________________

Abbey Personal - Final LBA 28/5/7 - then Court

__________________________________________

Capital One - Final LBA 28/5/7 - then Court

__________________________________________

GMAC - Sent DCA SAR 9th March 07 - confirmed not legally assigned.

Waiting for GMAC to provide breakdown of charges and CCA under s79

__________________________________________

Alliance & Leicester - Final LBA 28/5/7 - then Court.

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