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Beware of VM offers to disgruntled customers.


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I called customer services to ask why I was being charged 50 quid for my services and others now had it for 26.00.

Was told.......er we can save you 17.50 to downgrade you from 4 mb to 2mb ........I said what about another measure to compensate for the loss of programmes ? He said "We can offer you 300 minutes and free text messages..for only 10.00 per month I said is this a contract he said no......after being put on hold for 35 minutes I got put through to another guy.He took all my details and then said ok thats all set up for you.

Check your e mail and you should find some instructions.

I left it an hour then checked............could not believe it

Its a sorry you cannot be considered for this service...there is then a link for a credit reference agency !!!!!!

Now I know I have 2 defaults (both are for 100% unlawful bank penalty charges and both are being dealt with through court at the moment ).......Thing is I was never told at any point that they were going to do a credit check and would not have applied if I had.

I am going to report this as its clearly very misleading and I now have a negative search request on my file.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Martin, you should know better - ther's no such thing as a 'negative search'. The result of the search is never reported back, only that it took place. Actually, you're not the first long-standing member of Virgin cable to be turned down by Virgin Mobile. They promised once all the billing systems are together, they'll be able to look at your record as a pre-existing customer rather than start each as a new request, but it's going to be later this year before that happens.

 

Anyway, searching your file without permission is a rule breach, so go get 'em!

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Yes will do.

He did say on the phone that payment will be direct debit separate from the main VM bill.....but that later it will all become one.

Was going to have another look in their terms and conditions.......but havnt got time today......its quicker reading the phone book from start to finish..............

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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