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    • Just to clarify then, should the reason I am disputing the debt be that they have not supplied all the relevant paperwork (CCA) and the debt is therefore unenforcable?
    • https://www.consumeractiongroup.co.uk/topic/406231-the-pre-action-protocol-for-debt-claims-is-made-by-the-master-of-the-rolls-as-head-of-civil-justice-1st-oct-2017/#comment-5145126  
    • Quick update. I've now recieved a letter before action from them with a PAP form to return enclosed, still no credit agreement however. I assume just a case of following the PAP thread and returning form with no CCA as the reason?
    • Thanks for coming back and letting us know. Obviously we totally disagree with their decision.  Their remortgaging could only have gone wrong if they had ended up with a CCJ.  And how do you get a CCJ?  If you lose in court and then defy the court and don't pay.  Even if you lose in court, you don't get a CCJ as long as you pay within the 30 days ordered by the court.  Even had they lost in court the judge would have disallowed the interest and the £70 Unicorn Food Tax that PE made up.  There was no advantage whatsoever for giving in and paying now. But thanks to you for letting us know - a hell of a lot of users don't.
    • Hi everyone.   Before I say anything, TFL finally responded to the email I sent last week:   Thank you for your email, we acknowledge the signed documents you have returned in preparation for your hearing.   We note that this matter is causing you some stress and anxiety, however this is not a reason for TfL to discontinue proceedings. It is not unusual for passengers that have been summonsed to court to experience these symptoms, and we do have some empathy with your concerns.   However, as previously stated, TfL do not accept out of court settlements, and you will have the opportunity at your hearing, to provide your mitigation to the court prior to a decision being reached by them on how they intend to deal with this matter (usually a fine).   I am sorry that this decision is not more favourable.   Yours sincerely   James Vallis     At least he sounds more sympathetic in this email…   Only one week to go until the court hearing and I am so so nervous. I’ve prepared some questions and answers in preparation for what to say to the magistrate. It will help calm me down if I know roughly what to expect. If you could give feedback on it that would be great. If you have anything to add please do let me know.   As far as I know the court hearing will happen in these stages: Introduction and statement of facts Pleading guilty for the journeys I made with my mother’s card Penalty sentencing Appeal (if charged with a criminal record)   Am I guilty? Yes.   Why did I not pay the fare legally? Last year there was a lot going on in my life and I was struggling financially so to relieve some of this I used my mother’s Oyster card. I know it’s not an excuse and it’s still wrong.   Why do I not accept a criminal record? I really don’t want it to affect my chances of finding a job in the future. I will be the one earning money in my family so I am doing my best and studying hard to be able to get a good job. A criminal record would mean that regardless of how hard I’m working I won’t get the job I want after I graduate. This fills me with so much regret, sadness and disappointment in myself. I just want to be a good daughter for my mother because she’s already had to deal with many hardships in her life and I don’t want to make it any harder for her.
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Turt77 v Yorkshire bank **SETTLED**


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Nice, very very nice.

** I AM NOT A LAWYER, PLEASE CONSULT A QUALIFIED PROFESSIONAL IF YOU ARE IN ANY DOUBT **

 

I have successfully claimed against: "MBNA, Capital One, Bank of Scotland & Clydesdale Bank"

 

The Consumer Action Group is a Self-Help website, Moderators & Site Helpers offer advice on a voluntary basis. Please spend time reading the FAQ's, and other cases relating to your bank before starting your own claim

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I've checked my totals.

 

YB claim they have charged me £4094.00 and supplied another set of statements with the charges highlighted.

 

Some of them anyway.

 

Had a quick scan, and there are at least 16 that they've missed. I make it £4347.

 

In anyone is in a similar position, check and double check it.

Yorkshire Bank £4697 Settled in full:D

Bank of Ireland Mortgages £1055 + Interests + costs Settled in full

MSDW £495 Settled in full

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Is that taking into account these variable service charges they have as well?

 

i.e. the ones charging you for being overdrawn the previous month?

** I AM NOT A LAWYER, PLEASE CONSULT A QUALIFIED PROFESSIONAL IF YOU ARE IN ANY DOUBT **

 

I have successfully claimed against: "MBNA, Capital One, Bank of Scotland & Clydesdale Bank"

 

The Consumer Action Group is a Self-Help website, Moderators & Site Helpers offer advice on a voluntary basis. Please spend time reading the FAQ's, and other cases relating to your bank before starting your own claim

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Yeah.

 

They're not the ones they missed though. There are a couple of unpaid DD's that the missed and loads of £5/£6/£8 daily charges.

 

Just general sloppiness on their part

Yorkshire Bank £4697 Settled in full:D

Bank of Ireland Mortgages £1055 + Interests + costs Settled in full

MSDW £495 Settled in full

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This is the letter Ive sent back to Kirstie Ross.

Without Prejudice

Thank you for your letter dated 25th July 2006, and the offer of £2000 to conclude this matter. Unfortunately I cannot accept the terms of your offer and intend to continue with the action to receive the full amount plus interests plus costs. I also will not give my consent to the application for permission to serve any counterclaim.

Thank you for the statements you have sent me which highlight your calculation of the charges you believe Yorkshire Bank have taken. Unfortunately, some of the charges were omitted. I enclose a revised, itemisation of the charges taken, and urge you to check this against the copy statements.

You will find that between April 2000 and May 2006, Yorkshire Bank levied charges totalling £4347.00 to my account.

Further to this, as Yorkshire Bank have had considerable time to consider this matter, I feel it appropriate to claim interest under section 69 of the Count Courts act 1984 at the rate of 8%apr for each of the offences totalling £1164.78 on 27th July 2006; a calculation of which you can find on the schedule enclosed. I also require the return of the £250 court fee and £100 court allocation questionnaire fee.

I thank you for your efforts to conclude this matter and look forward to a more meaningful offer.

Yours sincerely

Yorkshire Bank £4697 Settled in full:D

Bank of Ireland Mortgages £1055 + Interests + costs Settled in full

MSDW £495 Settled in full

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Good stuff! Getting there - slowly :)

Bank of Scotland: Claiming £699.47, SETTLED IN FULL at moneyclaim stage

Sisters NatWest - Claiming £1056 - SETTLED at AQ stage

Natwest CC - Claiming £804, SETTLED IN FULL at LBA stage

GF Natwest - claiming £749.33, moneyclaim filed - SETTLED IN FULL 04/08

MBNA: Claiming £150 - SETTLED IN FULL at LBA stage

HSBC: £1014 - SETTLED at LBA stage + pending charges removed

Sisters HSBC - £300 - SETTLED IN FULL at prelim stage

Yorkshire bank - claiming £496.68 - SETTLED IN FULL at court date stage.

Capital One - claiming £605.54 -SETTLED IN FULL

 

 

 

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I am wondering why you have put WITHOUT PREJUDICE on the letter. This means it cannot be shown in court and implies that there may be a reason for this. I don't see any reason why you would not feel able to be open with the court. The choice is yours but I would not bother, as YB can show that they made an offer, but there would not be a record for the court of a reply.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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You're probably right, but it's plastered all over their offer to me.

 

Surely I'd be able to present this letter in court, or does that bar all parties from using it?

 

Just another example of the advantages company lawyers have over Joe Public.

Yorkshire Bank £4697 Settled in full:D

Bank of Ireland Mortgages £1055 + Interests + costs Settled in full

MSDW £495 Settled in full

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I've checked it out (should have done before I wrote the letter) at best it's meaningless and at worst it looks a bit unprofessional.

 

Considering the blunders they're making though, I've a while before I catch them up!

Yorkshire Bank £4697 Settled in full:D

Bank of Ireland Mortgages £1055 + Interests + costs Settled in full

MSDW £495 Settled in full

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£2000 offer today, quality.

 

They're on the ropes. Well done mate & good luck.

 

Has given me a great buzz after reading that. I'm at the LBA stage day 10!!!

 

I now know that there is light at the end of the tunnel!!

Halifax: Letter settling in full 21/09/06 £857.

Yorkshire Bank: settled Decd 06 £2700

Lloyds TSB: Settled & 2nd claim started 23/07/07 £870

Lloyds TSB Business account: Received Statements & will be starting soon

Mint, Nthn Rock, MBNA & Bank of Scot cred cards all settled, total £1100

Capital One, Marbles & Barclaycard all started MCOL, totalling £900

Yorkshire Bank pre 6 years awaiting statements, now over 60 days!!!

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Cheers mate. Its a bloody long tunnel but its great when you can see daylight.

 

Stick at it.

Yorkshire Bank £4697 Settled in full:D

Bank of Ireland Mortgages £1055 + Interests + costs Settled in full

MSDW £495 Settled in full

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  • 3 weeks later...

Just when I could see light at the end of the tunnel.....

 

Had a letter from the court last week to say that YB are disputing the track that my case will be heard on. They're suggesting it should be multi-track, even though it's clear that net of interest and charges my claim is for less than £5000.

 

To make matters worse, the earliest date for an allocation hearing (just to decide the track, not the whole case) is the 28th SEPTEMBER!!!!!

 

Its taken me 4 months to get to this point and its going to be another 7 weeks before I can even get a court date.

Yorkshire Bank £4697 Settled in full:D

Bank of Ireland Mortgages £1055 + Interests + costs Settled in full

MSDW £495 Settled in full

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I can't believe them, they will do absolutely anything to stretch every claim out for as long as possible.

 

We've certainly got the bank that fights dirtiest here!

 

I suggest you write to the judge and request that it be heard in the small claims court, as the case will take less than 1 hour. Also that the Bank will not turn up anyway, and make reference towards the hundreds of other cases settled before it reaches court. there's a template in the AQ section which you could borrow bits from.

Bank of Scotland: Claiming £699.47, SETTLED IN FULL at moneyclaim stage

Sisters NatWest - Claiming £1056 - SETTLED at AQ stage

Natwest CC - Claiming £804, SETTLED IN FULL at LBA stage

GF Natwest - claiming £749.33, moneyclaim filed - SETTLED IN FULL 04/08

MBNA: Claiming £150 - SETTLED IN FULL at LBA stage

HSBC: £1014 - SETTLED at LBA stage + pending charges removed

Sisters HSBC - £300 - SETTLED IN FULL at prelim stage

Yorkshire bank - claiming £496.68 - SETTLED IN FULL at court date stage.

Capital One - claiming £605.54 -SETTLED IN FULL

 

 

 

DON'T FORGET TO DONATE!

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Cheers rob / TC

 

I'm going to send the following to the court tomorrow (monday).

 

Any suggestions for alterations?

 

Dear Sir / Madam,

 

 

 

Allocation Hearing on 28th September 2006.

 

I feel I must object to the judgement that there be a further delay in bringing this matter to a conclusion.

The claim was issued through the court on the 9th June 2006 and I believe that a sixteen week wait, simply to get a date for the case to be heard interferes with my rights under the European Convention on Human Rights directly and as enacted in the Human Rights Act 1998. Art.6 1. of the Convention provides that “ In the determination of his civil rights … everyone is entitled to a fair and public hearing within a reasonable time.”

I believe that Clydesdale Bank PLC’s request that the case be allocated to multi-track is a deliberate attempt to delay proceedings, given that my claim net of interest is well below the £5000 threshold for the small claims court and that the case is expected to take no more than an hour to be heard. I fail to understand why the small claims court would be unable to deal with this straight forward case. I also believe that the request by Clydesdale Bank to allocate the case to multi-track is an aggressive act, designed to intimidate me into submission.

Yorkshire Bank £4697 Settled in full:D

Bank of Ireland Mortgages £1055 + Interests + costs Settled in full

MSDW £495 Settled in full

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sounds good to me turt - brief and to the point. They're being right old pains in the ar**!!

Advice & opinions given by pjdudley69 are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional. Also visit legal seagulls for more friendly help and advice.

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Question.

 

Would it be possible/sensible to send the following (or similar) to Kirstie Ross?

 

Dear Ms Ross,

 

I write with reference to the court allocation questionnaire dated 25th July 2006, in which you requested one months stay to resolve the matter.

 

Please be aware that should no settlement be achieved within this time, there will be no further communication from me. Any offer received after Thursday 31st August 2006 will not be accepted without ratification from the court

 

Yours

 

Turt

Yorkshire Bank £4697 Settled in full:D

Bank of Ireland Mortgages £1055 + Interests + costs Settled in full

MSDW £495 Settled in full

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I never think it is a good idea to contact the bank once the court is involved. You letter sounds a bit like you don't expect a resolution and aren't very open to negotiation, even though they have had ample opportunity to resolve it and failed to do so. Just wait and see what happens would be my advice.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Can you help. I have noticed different reasons for charges on my statements and need to know which ones I can claim for.

 

Unauth o/d fee

Unpaid DD charge

Unpaid Chq Charge

Charges (monthly)

Interest (monthly)

 

I noticed you had already submitted your claim for refund of charges.

 

Thanks for an help.

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Elaine,

 

Unauth o/d fee- YES

Upaid DD charge- YES

Unpaid CHQ charge-YES

Charges (monthly)-YES

Interest (monthly)- I havent, but thats pence in comparison to the rest.

 

Best to have a good read through the FAQ's before you make a start but it definitly sounds like you have a ligitimate claim.

 

Caro,

 

I disagree. The letter makes it clear that I am open to negotiation up until 31st August. The letter is intended to enforce the timescale allowed by the court for negotiation and settlement (i.e one month). In my opinion, they are abusing the system to intimidate me and drag the case on for as long as possible by challenging the cases track. My date for just an allocation hearing is 7 weeks away, and a whole month longer than the stay that the court has allowed them.

Yorkshire Bank £4697 Settled in full:D

Bank of Ireland Mortgages £1055 + Interests + costs Settled in full

MSDW £495 Settled in full

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The choice is obviously yours how you want to play it. I just think the court has imposed its time limits and the bank is more likely to take notice of them so you don't really need to reinforce it. However you must do what is right for you.

 

Keep us posted anyway.;)

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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:D CRACK OPEN THE CHAMPAGNE!!!!!!!!!:D

 

The bank have offered me £4347.00 (the total value of charges taken) PLUS £350 costs. £4697.00 total.

 

I could hang on to try and get the interest, but I'm not going to.

 

:D DEAL DEAL DEAL!!!!:D

Yorkshire Bank £4697 Settled in full:D

Bank of Ireland Mortgages £1055 + Interests + costs Settled in full

MSDW £495 Settled in full

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Wow Turt, that's fantastic!!!! Congratulations hun - drinks all round then? ;)

 

Pj x

Advice & opinions given by pjdudley69 are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional. Also visit legal seagulls for more friendly help and advice.

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:)Absolutely without a doubt. It's definitly beer o'clock.:)

Yorkshire Bank £4697 Settled in full:D

Bank of Ireland Mortgages £1055 + Interests + costs Settled in full

MSDW £495 Settled in full

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WOW. Fantanstic. I can barely believe it. The floodgates are a bit further open now.

 

YIPPEE!!!!:-D:p:D

Did you contact them or was it out of the blue. Come on tell us before you have too much beer.:D

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The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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