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*sigh*

 

Booked a flight with flightcentre, here's the rundown of events:

 

1 (on phone) sending you an email, please check the dates and times are okay, and reply with the word "confirmed" and she will call me back to make the final arrangements and confirm everything.

 

2 takes my debit card number (i assume to put an authorisation through to hold the price of the ticket, if I dont buy the authorisation drops off, if I do buy it turns into a transaction) at no time was I told a payment was being taken, nor that they would do so

 

3 times of itinerary are fine - reply to the itinerary "confirmed" as asked

 

4 No call back as promised

 

5 call her office at 6pm, told in meeting will pass the msg on before she leaves (ive reviewed the airline and dont want to fly with them - want them to change the carrier)

 

6 no call back made

 

7 Send 2 emails at 1am (when I get home from the office) asking her to not take any payment, as I wish to change carrier

 

8 next morning no response, check my bank account and they have claimed for the ticket.

 

9 speak to operator (eventually) - sorry the itinerary says no cancellation refund (eg will cost me entire price of ticket) we can't change the carrier blah blah

 

10 call the area manager, sympathises (dont they always) and says my giving my card details to her was authority for her to remove the funds - ludicrous as this sounds my card issuer (first direct) confirms this. Says they have spoken to the airline who are refusing to assist

 

11 call the ariline myself, helpful Thai gentlemen informs me they have no control over 3rd party bookings, and would have not declined anything as they dont get involved.

 

I appreciate my fault I didnt research more, but Im stuck on an 18 hr flight with a crappy airline - and the woman clearly insinuated she would call me back to make things final. Turns out she told her boss (this is what he told me today) that she made it perfectly clear she would be taking the money the same day - I asked her manager why then would I send 2 emails at 1am asking her to hold off on confirming anything until I had spoken to her the next day !

 

Is there anything at all I can do ? Card issuer (debit card) say its not a retailer dispute as I gave my card number and this is authority to take my money, they seem unwilling to budge and im feeling miserable about my holiday now.

 

I managed to get the name of one of their UK media relations people, and sent her an email threatening to make public the shady tactics they subjected me to, as well as emailing the area manager's regional manager -

 

Suggestions / senior contact details welcomed !!!

Telewest v RBS

[url]http://www.consumeractiongroup.co.uk/forum/royal-bank-scotland-bank/61214-telewest-rbs.html[/url]

Telewest v A&L

[url]http://www.consumeractiongroup.co.uk/forum/alliance-leicester/61215-telwest-l.html[/url]

Telewest v Halifax

[url]http://www.consumeractiongroup.co.uk/forum/halifax-bank/63775-telewest-halifax.html[/url]

 

If I've helped - hit the scales and rate me!

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Without a transcription it will be difficult to back up your claim, as the provision of the CC number (unless under duress) is deemed as an agreement for that debit to be made. Makes you wonder why firms don;t want to take cheques!

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Well they said they would do nothing, spoke to the London area manager who also said nothing they could do, its the restrictions imposed by the airline blah blah blah

 

So I did some digging, found the name of their global head of media relations, fowarded the mail to her and advised I would be making the shady tactics public

 

70% refund of airfare negotiated, takes 3 weeks to get a refund from the airline to the agent and then to me, so they offsetted the refund against the flight I booked with the airline I want - and they even negotiated a discount for that too !

 

All in all 20% little out of pocket, but better than 100% - just proves the old addage is true, you need to make a noise sometimes :p

Telewest v RBS

[url]http://www.consumeractiongroup.co.uk/forum/royal-bank-scotland-bank/61214-telewest-rbs.html[/url]

Telewest v A&L

[url]http://www.consumeractiongroup.co.uk/forum/alliance-leicester/61215-telwest-l.html[/url]

Telewest v Halifax

[url]http://www.consumeractiongroup.co.uk/forum/halifax-bank/63775-telewest-halifax.html[/url]

 

If I've helped - hit the scales and rate me!

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Singapore Airlines - best long haul economy by far

Telewest v RBS

[url]http://www.consumeractiongroup.co.uk/forum/royal-bank-scotland-bank/61214-telewest-rbs.html[/url]

Telewest v A&L

[url]http://www.consumeractiongroup.co.uk/forum/alliance-leicester/61215-telwest-l.html[/url]

Telewest v Halifax

[url]http://www.consumeractiongroup.co.uk/forum/halifax-bank/63775-telewest-halifax.html[/url]

 

If I've helped - hit the scales and rate me!

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