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is this another stalling tactic

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hi i sent my lba off 2 weeks ago and got a letter back today which reads


dear mr best

i refer to your recent letter and as requested i have reopened the complaint and a further review is been undertaken


my understanding of the further issues you have raised are as follows:


initial complaint not fully investigated

no refund of charges levied to the account


i hope to respond to your complaint shortly. i will write to you as soon as possible, once i have had the opportunity to review the above


please be assured that every effort is being made to bring your compliant to a satisfactory conclusion




is this another stalling tactic? should i start court procedings?

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Stick to your deadlines

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Just put a year ' since XXXX'.


s69 8% is not just 8% of your charges.Use the Simple S/S here:




See here for a visual guide:



Overwrite the existing examples type of charge, amount and date.


The days since and 8% will be calculated automatically

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