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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Wildman v Yorkshire Bank ***WON***


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I rang the court today, and they have not received any documents from Yorkshire (no surprise) although the deadline was last wednesday.

 

I have just faxed to Ms Ross the non compliance letter found on the following thread to see if that kicks them into life and to send me my cheque !

 

http://www.consumeractiongroup.co.uk/forum/lloyds-bank/58011-directions-non-compliance-letters.html

 

I'll let you know if I get any replies to this non-compliance letter....

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Getting nervous now as not had anything still from YB, and the court date is next Wednesday !!

 

However, read this in the Daily Mirror today...

 

-----------------------------------------------------

'VICTORY' IN BANK FEES WAR 05/07/2007

 

A COURT yesterday ordered two banks to come clean over the true cost of levying penalty fees.

Judge Iain Besford told Yorkshire Bank and Alliance and Leicester to disclose how they calculate charges and the cost to service a bounced payment.

Campaigners described it as a turning point in the fight against "unfair" charges of often more than £30 for going beyond an agreed overdraft.

news_mputwo_centre_300x250;sz=300x250;pos=centre;sect=topstories;psect=news;zone=news;templ=page;tile=5;ord=123456789?

Of 44 claims for refunds, all but eight were settled before the hearing in Hull. The banks are thought to have paid customers more than £50,000.

District Judge Besford said the remaining cases should go before the Small Claims Court.

Martin Lewis, of MoneySavingExpert.com, said: "Today is a watershed moment for bank charges."

 

---------------------------------------------------------------------

 

And also came across this announcement Yesterday from Bankfodder

http://www.consumeractiongroup.co.uk/forum/announcement.php?f=68&a=102

 

 

Great News obviously ! But how does this article and BankFodders announcement yesterday affect any existing cases ??? Especially as I am due in court next wednesday !!!

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Don't panic Paul. Be prepared to go to court, but also be prepared for a cheque for the full amount of your claim. YB are getting later and later settling, but if you look at twoofus' thread, you'll see that they sent a solicitor to settle the claim on the day. http://www.consumeractiongroup.co.uk/forum/yorkshire-clydesdale-bank-successes/37571-twoofus-yb-5.html#post907702

 

You must excuse them, they are rather busy at the moment with those upstarts who turned up in Hull and pulled the rug from under them.:D

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Been a long time coming, but.....

 

I've Won !

 

Postman woke me up at 06:30 on Saturday Morning with a Special Delivery cheque for £4971.87 .This is the full amount claimed plus full interest plus costs.

 

Thanks to Caro and Sajabu2003 who have helped me a great deal throughout the claim, and all of the people who help make CAG work and be as successful as it is !

 

And, hope your house gets sorted soon Caro !

 

Please change you change my title to WON. A donation will be on it's way shortly and the survey will be filled in.

 

Thanks

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Congratulations Paul. Great news. Thanks in advance for the donation. Without them the site wouldn't be able to keep going so they are very much appreciated.:D

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Hi

Sorry to 'gatecrash' your post, just wanted to wish you congratulations on your claim!

 

Im waiting very anxiously for my hearing date at the moment and feeling very vunerable about it all...:-| hopefully this will have a good ending like yours did!

 

Congratulations again and happy spending! :D

 

Claire x

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