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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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NEXT- Default removal


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Thanks for that, also saw your post on other thread. I am going to send CCA letter on Tuesday and also want them to send me a copy of my default notice and also a copy of my T&Cs that related to my account. I think it may be best to start there - don't want to get too complicated to start with, maybe see what they come back with. As far as I am concerned if they cannot supply me with a copy of default notice (and I certainly did not receive one) then they should not have put default on my Credit file. Also if the contract between Next and I is cancelled due to defaulted account - and thereby the permission to disclose data died with it unless there was a clause that states disclosure after the end of the contract. In which case OFT and ICO both confirm that CRAs have no legal right to hold any default settled on historic data unless it is in terms of contract. Hope this all makes sense, have been doing a lot of reading. Do you think though it is best to start off and ask for CCA, copy of default and T&Cs relating to account?

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I have just received a phone call from Jan Smith at Next regarding the letters I have been sending to get my default notice removed, Think she was a bit confused but basically i said that as they couldn't provide me with a signed CCA as far as I was aware I hadn't given them permission to process my data with a third party and consequently the default notice should be removed. She said that she was passing my letters to the data protection manager and assured me he would be dealing with it at the begining of next week. She gave me a reference number and her direct line!! Hope I'm heading down the right track

 

J

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well, it looks like it's getting somewhere, fingers crossed ...

All help is merely my opinion only - please seek legal advice if you need to as I am only qualified in SEN law.

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ok being blond what is the S10 notice, I haven't got any confidence in the fact they will contact me next week and so as soon as the 14days are up I want to have my next letter waiting to write to them.

 

Thanks

 

J

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I found this on here and have used it recently.

Re: Account number XXXX

I am in receipt of your letter of the XX XXXX 2007.

Pursuant to the Data Protection Act 1998 (S10) you are denied the authority to pass on any of my personal data.

Pursuant to the Data Protection Act 1998 I require you, with immediate effect, to ensure that all data held by you, regarding this account is removed from any and all Credit Reference Agency database.

Accordingly you have 7 days to comply and I expect to receive confirmation from you in writing within 10 days that you have complied with my requests.

Yours XXly,

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But I noticed this in the act itself so it would be wise to amend the time scales at the bottom. If you want read the act, just type dpa into google the first item link is the act and section 10 is fairly easy to read and follow.

 

 

(3) The data controller must within twenty-one days of receiving a notice under subsection (1) ("the data subject notice") give the individual who gave it a written notice-

  • (a) stating that he has complied or intends to comply with the data subject notice, or

  • (b) stating his reasons for regarding the data subject notice as to any extent unjustified and the extent (if any) to which he has complied or intends to comply with it.
  • Haha 1
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I have had a moment to myself to look through all my Next info. (my son is Autistic and has very loud motor tics) I can't belive that I didn't notice their change of information :eek: on the first letter Next sent to me which was supposed to be a default notice had one date, outstanding amount and telephone number on it. I wrote to them telling them of their mistake with the date etc.

 

They wrote back stating they would not remove the default and would no longer assist me as they have already given me a copy of the default notice. I though that they just sent an attached copy of the same letter

 

BUT NO!!! It looks the same not dated properly or signed etc but the difference is they have changed the outstanding amount and date claiming they want payment by:eek: but this is where I have to laugh it was sent by the organ grinder where the other one was sent by the monkey and instead of saying payment for 17th june it now states payment by 20th june I have my statement says 23rd june the outstanding amount has gone up on the new letter to. oh dear I have highlighted all the contradictions and copied with a letter ready to post to OFT 1st thing will keep you informed

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I will wait untill the OFT come back to me and see if the default gets removed then. I have just had a closed (not defaulted) credit card entry removed from credit files within the last week. I sent a cca letter and a follow up letter then the next letter I sent was to the I.C.O and O.F.T complaining that I have not had a signed agreement sent to me or reply. I still have not heard anything back yet, but called the cra's and they say that that entry is no longer on my files completely REMOVED!. It goes to show how easy it can be. I'm not bothered that I didn't get a reply but at least the credit card entry is gone. I had an excellent history on the credit card but did this to show the cra's that I am not just trying to get rid of defaults to only leave good markers. As NO CONSENT is NO CONSENT

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Have just sent Surlybond's default letter (adjusted to suit) and s.10/s.12 notice and CCA letter, decided after reading everything about Next on other threads I will just send the lot. I will see what they come back with - will also write to all CRAs and after I have heard from them will also go down same road as you OFT and ICO. As I stated in post earlier on this thread they have never updated my credit file so for the past 11 months it has shown I owe a balance that I have paid (ok at a reduced amount but was full and final) and as the fourth data protection principle requires 'personal data is accurate and where necessary kept up to date' I feel I have a case.

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Fantastic I have reminded the cra's that although they have the information from Next they are still data controllers and responsible for showing accurate data. The cra's also informed me that I.C.O has NEVER challenged them on keeping data on file for 6 years (that is not in public interest.)

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  • 3 weeks later...

Well Cr*p Credit have sent me a letter stating that they have not had any of the documents from me as the person who signed the recorded delivery doesn't work for them and no one knows who they are. Where the Hell has all my personal info gone then? I am in the middle of moving and keep losing internet connection from B.T.

 

Experian say that the information is correct and they they are not going to change it.

 

Equifax say that they are waiting for a reply from Next. I have written to the OFT and I.C grassing them all up and sent a cover note stating that Equifax know that Next do not have my consent regarding data and have sent them proof of this yet they still want to discuss my data even though it's wrong and they are data controllers responsible for showing correct information once the mistakes have been made clear and why do they all keep passing the buck instead of dealing with it. I am no longer able to speak to any credit ref agencies due to compulsive fits of torrets when they ask how can I help? so it's snail mail as emails never get answered. The OFT and I.c are yet to reply to me.

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Well I think next are being extremely careless with personal information. I would re-send everything or perhaps e-mail them and get a read receipt.

 

I have just updated my thread but basically, they have confirmed no CCA, have ignored my stat notice s.10/s.12 to stop processing data, having not updated my credit file for 11 months (so basically wrong info was showing and nothing to say I had paid, old balance still shown as owing) they have gone and updated my credit file, but best of all they have sent me a copy of my default notice (same as yours, unsigned) but they have my name correct and 3 lines of my address but no County and a postcode of SE18 which I have just tracked down to be some flats in Woolwich, must be about 80 miles away, no wonder I never received the bl***y thing. :mad:

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Office Of Fair Trading

spitting kitten

xxxxxxxxxxxxx

xxxxxxxxxxxxx

 

Our Ref: xxxxxxx

 

Dear S.K,

 

Thank you for your recent letter of complaint dated 16th April 2007.

Your letter has been logged for our reports.

 

I am sorry to hear of the difficulties that you have experianced with Next Directory. The Office of Fair Trading (OFT) cannot usually take action on cases brought to us by individual customers. Our primary duties include:

  • the enforcment of competition law


  • the regulation of the consumer credit market through a licencing system and


  • the co-ordination of enforcement action throughout the UK, with the assistance of our other regulatory partners.

Under the Consumer Credit Act 1974, most business offer goods or services on credit or lend money to comsumers, have to be licenced by the OFT. The OFT can refuse or revoke the firms credit licence if it engages in 'unfair or inproper business practices whether lawful or not'.

 

We are unable to take up individual cases, however I have forwarded your letter to our Credit Licensing Enforcement Section here at the OFT for their records. They will contact you if they need additional information on your complaint.

 

For advice relating to your individual case, you may wish to consider contacting Consumer Direct.

 

Consumer Direct is telephone (08454 04 05 06) and online advice and information service for consumers in Great Britain.

 

You may also contact the following orgaisations

 

The Financial Ombudsman Service

South Quay Plaza

183 Marsh Wall

London

E14 9SR

 

Tel: 0845 080 1800

 

The Finacial Ombudsman Service provides consumers with a free, indepedant service for resolving disputes with financial firms. They consider complaints about a wide range of finacial matters - from insurance and mortgages, pensions and investments, to individual complaints between customers and banks or building societies.

 

The Information Commissioners Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Tel: 01625 545 745

Fax: 01625 524 510

 

The I.C.O enforces and oversees the Data Protection Act 1998 and the Freedom of Information Act 2000. The I.C.O also handles queries on information held by credit reference agencies.

 

We hope that this information has been to use, and that this matter will be resolved to your satisfaction in the near future.

 

Yours Sincerely

 

Enquires Preliminary Investigations Centre

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I think that I am going to keep going down this route before I take any court action. I am still awaiting my reply from the I.C.O. As I am in the process of moving within the next week and a 1/2 I am going to wait untill I am in my new house before contacting Consumer Direct and The Financial Ombudsman Service. I know that it is dragging it out but I am hoping that this will be sorted this way because at least it builds a case with all the relevant authorites first before going to court. That way if it does go to court they can see that I have tried everything to resolve this before going to the courts. Any Other suggestions are most welcome.

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  • 3 weeks later...

Well my house move has been delayed by 2 weeks so I am going to just get on with letter writing. I still have not heard ANYTHING from the Information Commissioners Office. My oh My I think they must have been hit by an avalanche of paperwork to be this delayed. I wonder how much money they will be getting from the recycle plant for all the shredded paper that they are able to supply. I reckon they have all gone on a 5 star all complaints paid holiday:p will report back when I know more. S.K

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Next are proving to be v.difficult to deal with, I sent them a response to a letter 2 weeks ago and guess what, it has not been signed for yet. I do want a response to this letter so I will re-send, also have informed Experian that the default notice was wrongly addressed so they are tackling it from their end too. Not sure how much success this will bring though. Keep us updated.

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When you say not been signed for do you mean delivered? I have sent Barclays Bank recorded delivery letters and on Royal mail website it states that they have been delivered and on what date and time but... when I press the link to see a copy of the signature to know who signed for it it comes up with this service can not be provided. I tried again with an old reference number of Callcredit and it showed who signed for it. It seems that Barclays can get this signature and name withheld it that what Next have done? Sorry having a mental block (1/2 term holidays:rolleyes:)

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Hi spitting kitten, no it shows as not delivered. May ring them to see if they do have it, I have read somewhere that recorded delivery items are sometimes signed for in bulk so mine may not be recorded as delivered, not sure if that is right though.

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