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Dangler8 V RBOS


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Today I got the generic letter that claim was currently being considerd, pity it was dated 5th April which was coincidentally the date the 14days after my LBA. expired. So its wait and see time. I intended going down the FOS route but apparently they are also snowed under with charges claims and also have a backlog. They say patience is a virtue, so I will have to be virtuous. :(

05/03/07 S.A.R - (Subject Access Request) handed in at branch

Found missing statements at home !!!!

08/03/07 Prelim+ schedule posted rec del

22/03/07 :mad: No reply to prelim LBA posted rec del

05/04/07 :mad: 14 days and no reply to LBA, sent e-mail

27/04/07 :D Offered FULL SETTLEMENT £3375

03/05/07 Cash in bank account :D :D

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Hi Dangler8

 

Just wondered if you would mind telling me please what address you sent your letters to, as like yourself am at LBA stage and have had no replies whatsoever! I sent to

ROYAL BANK OF SCOTLAND PLC

CUSTOMER SERVICE/COMPLAINTS

36 ST ANDREW SQUARE

EDINBURGH

EH2 2YB

 

Noticed you emailed a Sandy Watt and got a reply, do you think i should do this? If so could you please give me her email address please.

 

Thanks for your help

14/03/07 Request for repayment of charges.

16/03/07 Signed for

NO REPLY

 

02/04/07 LBA

05/04/07 Signed for

NO REPLY as yet

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Hi serable, I sent LBA recorded delivery to

 

Royal Bank of Scotland

Customer Relation Unit

Retail Support

The Forthstone

56 South Gyle Crescent

EDINBURGH

EH12 9LE

 

e-mail [email protected]

 

Good luck :)

05/03/07 S.A.R - (Subject Access Request) handed in at branch

Found missing statements at home !!!!

08/03/07 Prelim+ schedule posted rec del

22/03/07 :mad: No reply to prelim LBA posted rec del

05/04/07 :mad: 14 days and no reply to LBA, sent e-mail

27/04/07 :D Offered FULL SETTLEMENT £3375

03/05/07 Cash in bank account :D :D

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Whilst passing time awaiting an offer I was reading through some threads. I was wondering if anyone knows what happened to the almost famous Tommy McLean who managed to gain quotes such as "He is the man" "He is No1" "He is a star" obviously he must have helped speed up the claim process, much to the annoyance of the rbs.

Has he been replaced with Ms/Mrs Sandy " 2 Weeks" Watt ???

05/03/07 S.A.R - (Subject Access Request) handed in at branch

Found missing statements at home !!!!

08/03/07 Prelim+ schedule posted rec del

22/03/07 :mad: No reply to prelim LBA posted rec del

05/04/07 :mad: 14 days and no reply to LBA, sent e-mail

27/04/07 :D Offered FULL SETTLEMENT £3375

03/05/07 Cash in bank account :D :D

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Possibly off on stress?? :D

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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UPDATE: e-mailed Sandy today advising her that I have been more than reasonable extending my timeframe to allow an amicable settlement to be reached, and that the action in LBA will commence unless a full refund is imminent.

Would be handy if anyone has a template of completed FOS complaint form (minus personal info of course) so that all CAG members going down this route sing from the same hymn sheet so to speak. :) do love these smilies by the way :)

05/03/07 S.A.R - (Subject Access Request) handed in at branch

Found missing statements at home !!!!

08/03/07 Prelim+ schedule posted rec del

22/03/07 :mad: No reply to prelim LBA posted rec del

05/04/07 :mad: 14 days and no reply to LBA, sent e-mail

27/04/07 :D Offered FULL SETTLEMENT £3375

03/05/07 Cash in bank account :D :D

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UPDATE: Phoned CRU today, not sure if out of frustration, desperation or what "ation". Spoke to a very pleasant young man who without any problem at all found my claim on the system. Told me an offer had been posted out on the 16th. I know Royal Mail can be slow, but come on, a foot messenger could have arrived by this time, Im only 30 mile away. Reassured me a copy would go out in tonights mail so we will wait and see, bet it arrives the day that FOS complaint is due to go.

Point is Ive been reading the same scenario in other threads just recently.

Will update as or when it happens

05/03/07 S.A.R - (Subject Access Request) handed in at branch

Found missing statements at home !!!!

08/03/07 Prelim+ schedule posted rec del

22/03/07 :mad: No reply to prelim LBA posted rec del

05/04/07 :mad: 14 days and no reply to LBA, sent e-mail

27/04/07 :D Offered FULL SETTLEMENT £3375

03/05/07 Cash in bank account :D :D

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Did you press him for how much?

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Tried but would not go into detail, confidentiality and all that crap. OK maybe he wasnt such a nice young man after all.

05/03/07 S.A.R - (Subject Access Request) handed in at branch

Found missing statements at home !!!!

08/03/07 Prelim+ schedule posted rec del

22/03/07 :mad: No reply to prelim LBA posted rec del

05/04/07 :mad: 14 days and no reply to LBA, sent e-mail

27/04/07 :D Offered FULL SETTLEMENT £3375

03/05/07 Cash in bank account :D :D

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Good news though in that an offer has been sent out though eh? I think anyway! Just have to wait to see if it matches your expectations. I may give them a little call tomorrow myself...:lol:!

 

My girlfriend works for RBS (she has nothing to do with the charges dept before anybody asks!) and apparently a lot of letters are "sent out but go missing" according to customers she speaks to on a daily basis. Whether they are sent out or not...or down the back of Tommy or Sandy's sofa is a matter of opinion :rolleyes:

superward vs First Direct - WON!!!

superward vs RBS - WON!!!

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Im sure this a delaying tactic to take us Scots up to almost 40 days. If and when it comes Im expecting it to be for about 75% and I will have to go FOS

05/03/07 S.A.R - (Subject Access Request) handed in at branch

Found missing statements at home !!!!

08/03/07 Prelim+ schedule posted rec del

22/03/07 :mad: No reply to prelim LBA posted rec del

05/04/07 :mad: 14 days and no reply to LBA, sent e-mail

27/04/07 :D Offered FULL SETTLEMENT £3375

03/05/07 Cash in bank account :D :D

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Firstly Ive been lazy in checking e-mails but found out Sandy had e-mailed me on 25th with an apology for not replying to mine of 23rd but confirmed offer in post.

TODAY sure enough I received an offer of the full amount of basic charges £3375.00 which I think I will accept. OK I will definitely be accepting. :D :D :D

05/03/07 S.A.R - (Subject Access Request) handed in at branch

Found missing statements at home !!!!

08/03/07 Prelim+ schedule posted rec del

22/03/07 :mad: No reply to prelim LBA posted rec del

05/04/07 :mad: 14 days and no reply to LBA, sent e-mail

27/04/07 :D Offered FULL SETTLEMENT £3375

03/05/07 Cash in bank account :D :D

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Congratulations Dangler8!!:grin:

 

We are still waiting, I emailed Sandy Watt and have waited but she stated that they have 8 weeks to respond so we wait! Hope we are as lucky as you.

 

Congrats again

14/03/07 Request for repayment of charges.

16/03/07 Signed for

NO REPLY

 

02/04/07 LBA

05/04/07 Signed for

NO REPLY as yet

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Great news!

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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My thanks to you, I respect your wisdom. :D

05/03/07 S.A.R - (Subject Access Request) handed in at branch

Found missing statements at home !!!!

08/03/07 Prelim+ schedule posted rec del

22/03/07 :mad: No reply to prelim LBA posted rec del

05/04/07 :mad: 14 days and no reply to LBA, sent e-mail

27/04/07 :D Offered FULL SETTLEMENT £3375

03/05/07 Cash in bank account :D :D

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LAST POSTING

Just to complete this circle. Posted acceptance Friday 27th recorded, maybe not a good idea over the weekend but did any away. Checked they received it Monday 30th. Account credited with £3375 today Thursday 3rd.

Many thanks to all, especially T4FF the honorary scotsman :D .

Watch out for Dangler8 Pt2 "The Revenge"

05/03/07 S.A.R - (Subject Access Request) handed in at branch

Found missing statements at home !!!!

08/03/07 Prelim+ schedule posted rec del

22/03/07 :mad: No reply to prelim LBA posted rec del

05/04/07 :mad: 14 days and no reply to LBA, sent e-mail

27/04/07 :D Offered FULL SETTLEMENT £3375

03/05/07 Cash in bank account :D :D

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*blushes*

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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