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Help with complaint letter

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Could anyone help please, I have just purchased a Samsung home cinema system from from Currys website.

I took a day off work yesterday to take delivery for it.

Today the product packed up, so I phoned Samsung and they told me the scart connection was no good and the product needs to be replaced.

So I phoned currys who told me I had to send the product back to them and wait for a new one to be delivered, all at my inconveniance.

I assured the person who I spoke to that I would be claiming back for my time off work for the second delivery.

He only gave me an address to write to, no phone number.

What I need is how to word the letter properly to satnd the best chance.


Any help will be appreciated




Chris M Lawrence

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