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    • Sorry but we are doing our best to help you and I think it's unfair of you to post up images which aren't even the correct way round
    • This is on a headed letter.   I also have the blown gasket and incorrect screws used.  
    • I spoke to customer services and they refuse to deal with it so I am putting I formal complaint in writing.  So what about dcbl? Just ignore or should I write to them with something to keep them at bay?
    • So they had the information before they sent off the defence saying that they didn't have the information. I suppose they will say that this was an invoice and not an inspection. I suggest that you write them a quick note and send them a copy of the invoice – and say that this is a copy of the information which was already provided to them before they file their defence and you will be referring to it during the mediation. Do that straightway by email if you can. Also, have you got anything from the garage which refitted the turbo which states that it had been incorrectly fitted? Also, have we asked you the name of the garage you are suing?
    • Yes they asked me for the invoice of the repair. I sent it to them immediately, and I also said I don't want to have a huge row about it, if you can just pay for the repair (approx £180) I'll leave it there .     I had to chase again after a while of being patient then I was told to contact head office to see if I could have my money.   It was at that point I decided to take action as I was fed up with it, and that they should be helping me not faffing me around. I hope that this decision doesn't come back to haunt me
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

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Is there a website or something on the internet where you can find good recommended MOT repairers in your local area? My MOT is due, but I don't want to get ripped off like I did last year!!

 

Thanks

Dani

 

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Their is a maximum amount that garages can harge for MOTs.

You do not have to have the repairs done at the same garage, if your car fails they will tell what it failed on, then you can go to another garage to get it reapired or just phone round for quotes

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I know a lot of garages so they will do a seconf mot for free if your car fails and they repair it. Remember that nothing is free and they will probably hide the extra MOT fee in the repair charge.

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Thanks for the replies. I will have a scout round at prices near to Leeds. I think I saw a sign for one for £45 so I might have a look at them.

Dani

 

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You should also see if your local council run an MoT centre at a vehicle depot for council vehicles.

 

These will do you an 'honest' MoT as they have no interest in selling further work/parts

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i just felt i had to answer this post, i work for a mot station, and we charge 50.35, with a free re test, in 14 days, we certainly do not hide the cost of a retest in the repairs, as you are free to get them done any where

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  • 5 months later...
i just felt i had to answer this post, i work for a mot station, and we charge 50.35, with a free re test, in 14 days, we certainly do not hide the cost of a retest in the repairs, as you are free to get them done any where

 

A great majority work that way and it usually gets them the business of repair.

Also there is no re-mot fee if the car does not leave the garage premises.

 

I use the local bus depot who do Mot's but do not do repairs so will gain nothing from failing a car unjustly.

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  • 3 months later...
Is there a website or something on the internet where you can find good recommended MOT repairers in your local area? My MOT is due, but I don't want to get ripped off like I did last year!!

 

Thanks

 

Try the goodgaragescheme.co.uk..... I used this website recently and found a fanastic garage I can trust ( ashton under Lyne) Guide Bridge mot and service centre. the goodgaragesheme members give honest quotes and my car is now running as sweet as a nut......

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