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B'card finally respond.....


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..... on day 77 (yes, thats not a typo, seventy seven is what you see)


Apparently, they have provided the micro fiche statements "as a gesture of goodwill" as "the fall outside the realm of the DPA" - really? Havnt they already lost on this point?


Anyway, quick skim revelas £150 charges - however, should I point out the errors (or lies i should really say) on their letter, and should I add compensation (say £50) for having to chase them due to their TOTAL disregard of the timescales (i didnt complain to the IOC after day 40, but assuming I did they are still 9 days late)


Think this letter will be going off quick smart Thursday morning (once i have had time to take a detailed look at the statements)

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thanks paul, think what i will do is, when I reply to claim my charges, I will add a paragraph at the end stating my disgust at the shear disregard of the DPA - and forward a copy to the ICO.


Do you think it is reasonable to suggest that B'card pay me compensation for this breach.

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