First Direct Here We Come! - **WON**

[HSBCrusher]

Yes, that's normal.

You only have about 2 weeks or so before you get the cash!!!

Exciting isn't it?

[Petula]

I have written to FD requesting copies of my statements since inception of my sole account in 2002 and joint account in 2004. The statements were sent within 10 days. I totted up the excess overdraft and failed DD charges and wrote to Fd asking for a full refund. They have written back saying that under their T&C (leaflet enclosed), they did not agree with my request and said that if I wanted to take the matter further, I could write to someone higher within the bank or take further action with the FSA (in other words two fingers up to you mate!)

 

Can someone give me a bit of advice as to how to proceed now?

[Movingon]

I have written to FD requesting copies of my statements since inception of my sole account in 2002 and joint account in 2004. The statements were sent within 10 days. I totted up the excess overdraft and failed DD charges and wrote to Fd asking for a full refund. They have written back saying that under their T&C (leaflet enclosed), they did not agree with my request and said that if I wanted to take the matter further, I could write to someone higher within the bank or take further action with the FSA (in other words two fingers up to you mate!)

 

Can someone give me a bit of advice as to how to proceed now?

Personally I think you should read the FAQ first, then see what other people claiming from First Direct did here in this area, and then come back; it will take you a few days to read around and get comfortable with the process. Did you give them a time limit in your letter asking for a refund? If not, then I would suggest that 21 days is a reasonable time to wait for them to think it through carefully... if you did then stick to the timetable you gave them, and send the next letter in the chain...

[tkcakes]

Thanks HSBCrusher - yes very exciting!!! Part of my excitement is that my hubby doesn't believe it'll happen - I can't wait to see his face! Will I threaten a shopping spree (after the C.A.G. donation of course!)?

[kazzaw]

Thanks HSBCrusher - yes very exciting!!! Part of my excitement is that my hubby doesn't believe it'll happen - I can't wait to see his face! Will I threaten a shopping spree (after the C.A.G. donation of course!)?

 

My hubby didn't believe it until I was able to show him the money in the account on online banking last night!!

[tkcakes]

Yippeee yippeee got the full whack offer today!! Almost ready to run around the garden waving my underwear in the air!!

I'm totally thrilled and huge thanks go to everyone who has helped. Donation will be made as soon as the biggy goes in the bank.

[HSBCrusher]

Most excellent news!

Well done, congrats etc etc.....!

 

There, that wasn't so painful was it? (and so quick!!!)

 

Crusher:D

[barracad]

Fantastic!

 

Please complete our bank charges survey.

[tesmec driver]

Can you let us know where you live to see the underwear demo! :0)Congratuulations on your victory, hope mine goes as smoothly

[tkcakes]

The dirty deed is over and done with! Credit in bank - hard to believe but it's true! Thanks for the lessons in questioning authority and good luck with everyone else on the case! Donation made x

[tkcakes]

Me again!

Can't seem to find the answer to this ...........

What do I have to do on the moneyclaim website - is it a case of advising them that the bank have admitted. As far as I can see if I do that, they will send a request to my bank and my bank have already paid??? Also, did my bank admit? Their letter still maintains they are in the right although they agreed to refund the charges?

Any advice would be appreciated

[Movingon]

You can't do this online; just phone the moneyclaim helpline and tell them; they'll sort it out for you.

[tkcakes]

Well are they cracking down I wonder? We have today received the standard letter advising that they no longer wish to provide us with banking facilities! This come's after a couple of small disputed charges which FD refunded. They obviously have realised that they're not going to make any more money out of us! Any help or advice out there I wonder? Although I'm not greatly surprised, I do like FD in all other ways - looks like I've cut off my nose .... and receiving a nah nah ne nah na from FD. Is it worth protesting or do we just up and move? Thanks

[HSBCrusher]

This is normal practice, they do shut accounts if you dare ask back anything else after the first claim.

Put in a data request for information regarding the account closure, I have. They are not playing ball, so I will be taking them to court to force them to do so.

This practice of closing accounts because of customers complaining is against the bankers code.

An automatic closure on the second claim cannot be down to "commercial reasons"!

[tkcakes]

Thanks for your advice HSB Crusher. Do you know of any difficulties when applying for an account elsewhere after your bank has actioned an account like this? Is that why you're pursuing the data request? Thanx

[HSBCrusher]

Should not be a problem, but you will need to open up a new account NOW.

Once the account is closed a note will be made on your record, you might have trouble opening up a new account when this is done, so speed is of the essence.

[tkcakes]

This topic was closed on 10 March 2019.

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