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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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Ellie Jay V Barclays Bank ...Bring it on...


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Well I sent my LBA on 01 March. It's for £1175.00 and I'm praying they'll just decide to pay me and save the hassle and cost of it going any further. I think I'm kidding myself but you never know............. My friend got a full refund from Natwest after just one phone call and one letter!

 

This whole process started after the robbing sods charged me thirty quid for a £2.00 cheque taking me over my overdraft limit. I was so furious I phoned the customer service department and oddly even though i didnt ask for all my charges refunding (i just wanted someone to shout at) they wrote to me saying they disagreed with my views but offering me £530.00 as a 'full and final settlement'. Well of course that got me thinking..........if they're offering me that after one phone call what on earth would my 6 years charges add up to in total??? I couldnt resist getting copy statements to check and there it was...£1175.00. Mostly from when i was a penniless student.

 

I wrote to them to say I would take the money but as a partial settlement only and if they didnt cough the lot up in 14 days i'd be sending them an LBA and seeking recompense through the courts. I didnt get the £530.00 and I havent heard another peep from them since so the LBA went last Thursday.

 

I could do without having to pay to submit a court claim but there's no way they're getting away with it. I hope I dont end up being the one they actually decide to see in court!!! Then again..........maybe I do!

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Nice one EJ, glad to hear your claim is well underway...the unpredictability of it all adds to the excitement! Good luck, although you don't need it :)

Crash

 

 

 

 

DAY 1: 12/09 - S A R to British Gas

DAY 45: 27/10 - Data Non-Compliance sent off

DAY 67: 18/11 - N1 Deemed served

DAY 114: 03/01 - Judgment served £60 cheque rec'd; Prelim sent for overpayment refund of £393.06

24 Days: E2Save Settled in full £70

59 Days: Barclaycard claim Settled in full £134.39

162 Days: Halifax Settled in full £1543.80

179 Days: Barclays1 Settled in full £2450.45 + £447.02 in costs

254 Days: Barclays 2 Settled in full £1450.91

 

Advice & opinions offered are personal, and are offered informally, without prejudice & without liability. Should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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That's true. I suppose if everyone got exactly the same result at each stage they wouldnt be able to scare people out of seeing their claim through to the end. This way they can pretend they're evaluating each claim on it's individual merits.

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And they will say that (whether it's true or not is another matter) but obviously it is in their interests to keep you in suspense as much as they can...because anyone who perhaps doesn't have the benefit of this fantastic website would have given up a long time ago...I know I certainly would have, had it not been for the wonderful info. available on here :)

Crash

 

 

 

 

DAY 1: 12/09 - S A R to British Gas

DAY 45: 27/10 - Data Non-Compliance sent off

DAY 67: 18/11 - N1 Deemed served

DAY 114: 03/01 - Judgment served £60 cheque rec'd; Prelim sent for overpayment refund of £393.06

24 Days: E2Save Settled in full £70

59 Days: Barclaycard claim Settled in full £134.39

162 Days: Halifax Settled in full £1543.80

179 Days: Barclays1 Settled in full £2450.45 + £447.02 in costs

254 Days: Barclays 2 Settled in full £1450.91

 

Advice & opinions offered are personal, and are offered informally, without prejudice & without liability. Should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 2 weeks later...

Well today is 'd day. Barclays final chance to give me my money back before i take them to court. I'm itching to get home to check the post. I'll eat my flamin hat if they've replied though!

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THAT I'd have to see!! Good luck!

Crash

 

 

 

 

DAY 1: 12/09 - S A R to British Gas

DAY 45: 27/10 - Data Non-Compliance sent off

DAY 67: 18/11 - N1 Deemed served

DAY 114: 03/01 - Judgment served £60 cheque rec'd; Prelim sent for overpayment refund of £393.06

24 Days: E2Save Settled in full £70

59 Days: Barclaycard claim Settled in full £134.39

162 Days: Halifax Settled in full £1543.80

179 Days: Barclays1 Settled in full £2450.45 + £447.02 in costs

254 Days: Barclays 2 Settled in full £1450.91

 

Advice & opinions offered are personal, and are offered informally, without prejudice & without liability. Should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Crash i've just been reading your thread about your own claim and it's fantastic! It's a lot of work though or at least it sounds like it. So you deserve your additional claim for costs. If my claim goes that far (im sure they'll be as akward as possible) I'm going to do the same.

 

At what stage in the process did you start liaising with the bank on the telephone about settling out of court. Do you think it's worth me trying to discuss with them before i file or not? I'm due to file tomorrow.

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Thanks Ellie, it seemed like hard work but it wasn't all that bad. You can by all means call but to be honest they will not settle until you have a court hearing date, and even then they will be settling close to the date and not before. I called them today about hubby's claim as he's got a hearing date of 19th April, and they told me they are in no position to settle until around the beginning of April.

 

I actually called them only to remind them that if they leave it too late, I will be applying for costs again, as with my own Barclays claim...:D

Crash

 

 

 

 

DAY 1: 12/09 - S A R to British Gas

DAY 45: 27/10 - Data Non-Compliance sent off

DAY 67: 18/11 - N1 Deemed served

DAY 114: 03/01 - Judgment served £60 cheque rec'd; Prelim sent for overpayment refund of £393.06

24 Days: E2Save Settled in full £70

59 Days: Barclaycard claim Settled in full £134.39

162 Days: Halifax Settled in full £1543.80

179 Days: Barclays1 Settled in full £2450.45 + £447.02 in costs

254 Days: Barclays 2 Settled in full £1450.91

 

Advice & opinions offered are personal, and are offered informally, without prejudice & without liability. Should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Yeah i probably wont bother. They havent replied to any of my letters so i doubt they'd talk to me anyway. I could do without the £120.00 cost of filing though i cant believe its that expensive!

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It's not too bad to be honest because the fees are staggered in accordance with the value of your claim. At least you'll get it back when they call to settle...just remember to include it and any accruing interest etc when the do :)

Crash

 

 

 

 

DAY 1: 12/09 - S A R to British Gas

DAY 45: 27/10 - Data Non-Compliance sent off

DAY 67: 18/11 - N1 Deemed served

DAY 114: 03/01 - Judgment served £60 cheque rec'd; Prelim sent for overpayment refund of £393.06

24 Days: E2Save Settled in full £70

59 Days: Barclaycard claim Settled in full £134.39

162 Days: Halifax Settled in full £1543.80

179 Days: Barclays1 Settled in full £2450.45 + £447.02 in costs

254 Days: Barclays 2 Settled in full £1450.91

 

Advice & opinions offered are personal, and are offered informally, without prejudice & without liability. Should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Oh No Help!!!

 

I've managed to make a bloomin mistake. I got one of the charge dates wrong by a month which has resulted in my claim being over what it should have been on the interest by 20p!

 

I've already submitted the claim this morning on moneyclaim but I havent sent the schedule yet i'm doing that later today. What should I do? Do i send the schedule as i worked it out orignally and as per the claim even though its 20p too much?

 

I cant believe i made such a stupid mistake!

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  • 3 weeks later...

Well Barclays acknowledged my claim 1 day before the deadline to do so. How typical. It is showing as acknowledged as of yesterday on moneyclaim. What happens next? What does acknowledged mean? Will they have submitted their defence? I'm confused!

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It just means that they will now be sending a defence in within the next few days. It's ok, nothing to panic about...your claim is progressing as it should be :)

Crash

 

 

 

 

DAY 1: 12/09 - S A R to British Gas

DAY 45: 27/10 - Data Non-Compliance sent off

DAY 67: 18/11 - N1 Deemed served

DAY 114: 03/01 - Judgment served £60 cheque rec'd; Prelim sent for overpayment refund of £393.06

24 Days: E2Save Settled in full £70

59 Days: Barclaycard claim Settled in full £134.39

162 Days: Halifax Settled in full £1543.80

179 Days: Barclays1 Settled in full £2450.45 + £447.02 in costs

254 Days: Barclays 2 Settled in full £1450.91

 

Advice & opinions offered are personal, and are offered informally, without prejudice & without liability. Should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 2 months later...

Yes!! I should have been in court today funnily ebough and i got a letter offering me my full amount plus interest and costs one week ago. Obviously thats exactly what i wanted so i accepted on the proviso they get the cash in my account within the week and they put it in the next day. They took it to the bone but i got there in the end!! I think the area of the country you're in will depend on how long you wait to get a court date. I'm in South Yorkshire - Barnsley.

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Congratulations Ellie Jay.... I am still waiting for my court date.

A few threads I have read where they filed MCOL the same time as me have had their court date and their money so I rang the court yesterday (I am in Middlesbrough, Teesside) and they said the judge has been on holiday and I should hear from them by next week so hopefully not long now.

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