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    • Thanks DX 100   haha i totally  agree with your comment about the page 20    Yes I am awake and been all night w my WS   BUT can I point this very very very impt point please, which I am not sure if it has come to your attention   1. The payment machine and 6 hours and the free parking after 4.30 pm on a Saturday etc....all taken on board.   HOWEVER, and I cant stop myself laughing, this pay machine  he eludes to is based at The Market Shopping Centre Car park , after googling it is in CREWE.  It is not even relevant. They have put in a signage that is not even at the Merry Hill Centre which is in the West Midlands.    The Merry Hill Centre is the one I went to in Dudley, west midlands. All the signages , apart from the one you elude to have the intu Merry Hill logo     The one you refer to is in Crewe. I have never been to Crewe in my life lol so that signage is totally irrelevant    we can play this either way:   1. can take up your line of argument regarding the 6 hours etc. and pretned we are also using the pay machine    OR     2. totally dismiss it as being irrelevant, misleading , wasting the time of everyone by providing irrelevant info. Thats what I have argued in my WS so far. That signage does not belong to inTu Merry Hill            This is akin to someone being on annual leave from work between say 1.10 .2020 and 1.11.2020, and then finding out one of his/her collogues saying,  I saw you leaving work early last week , the 15th of October 2020.   hello !!!, I wasnt even in the country on the 15th of October 2020 !!   essentially thats what the claimant has done . The signage on page 20 doesnt even belong to the shopping centre I went to   I will log out and carry on with th WS     Thanks again       .   
    • Thank you FTMDave. As you can see from the time now I have had a nightmare getting questionnaire answered due to scanner problems, it is up there now though. I do not have proof of breakdown as the alternator was bought from a breakers yard near Chelmsford. I remember it well as they sold me the wrong one on the Saturday and I had to go back in my mechanic friends vehicle on Sunday as I had broken the original alternator getting it off.
    • 1 The date of infringement? 19/12/2019   2 Have you yet appealed to the parking company yet? [Y/N?] No. I did, unfortunately use the MyParkingCharge.co.uk portal to deny liability as the keeper and deny any contract. I mistakenly thought this was where I made a SAR. (I now see looking at the site again that it is actually. https://excel.zatappeal.com ) This was replied to as if it were an appeal.   if you have then please post up whatever you sent and how you sent it and the date you sent it, suitably redacted. [as a PDF- follow the upload guide]   has there been a response? yes please AS A PDFFILE  ONLY ..post it up as well, suitably redacted. - follow the upload guide]   If you haven't appealed yet - ,.........DONT ! seek advice on your topic first.   have you received a Notice To Keeper? (NTK) [must be received by you between 29-56 days] Yes. Issue date indicates that if "contravention" date is day 1 then NTK was issued on day 15 so arrived well before day 29. Document received was PCN/NTK in one. (see pdf)   what date is on it Issue date is 02/01/2020   Did the NTK provide photographic evidence? Yes   [scan up BOTHSIDES to ONE PDF of the PCN and your NTK - follow the upload guide]   3 Did the NTK mention Schedule 4 of the Protection of Freedoms Act 2012 (PoFA) [Y/N?] NO   4 If you appealed after receiving the NTK, did the parking company give you any information regarding the further appeals process? [it is well known that parking companies will reject any appeal whatever the circumstances] Suggested appeals could be made via IAS   5 Who is the parking company? VCS   6. where exactly [Carpark name and town] did you park? Broke down on service road of Southend Airport, Southend-On-Sea   please do not put JPG Picture files into your post   .............................   For PCN's received through the post [ANPR camera capture]  (must be received within 14 days from the Incident)   please answer the following questions.   1 Date of the infringement 19/12/2019     2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 02/01/2020.   I recall noting, when it arrived on Saturday 16th Jan 2020 that this was more than 14 days from "offence" date.   [scan up BOTHSIDES as ONE PDF- follow the upload guide] please do not put JPG Picture files into your post   3 Date received 16/01/20   4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] No   5 Is there any photographic evidence of the event? Yes   6 Have you appealed? [Y/N?] post up your appeal] Not as such. See this entry for PCN above.   Have you had a response? [Y/N?] post it up As above.   7 Who is the parking company? VCS   8. Where exactly [carpark name and town] Broke down on service road of Southend Airport, Southend-On-Sea   For either option, does it say which appeals body they operate under. Initial appeal to be via www.myparkingcharge.co.uk then via IAS   There are two official bodies, the BPA and the IAS. If you are unsure, please check HERE   If you have received any other correspondence, please mention it here I have subsequently received a Demand for Payment dated 28/02/2020.  outstanding balance £160 Final Demand posted on 16/03/2020         outstanding balance £160 LBC dated 27/03/2020.                                 outstanding balance £160 with estimate of court fees £25 2nd LBC from ELMS legal dated 30/10/2020 listing estimated fees of   Principal debt £160                                                                                                                        Estimated interest £12                                                                                                   Estimated court / hearing fees £50                                                                                                          Estimated solicitors' costs £50                                                                                                                              Estimated total £272   windscreen or ANPR section to your thread and answer the questions... …….... in either case scan up bothsides of any letters/tickets in or appeals made out to ONE MULTIPAGE PDF ONLY please do not put JPG Picture files into your post   NTK plus .pdf
    • Have done the email address thing. The order specifically states just the applicant ?
    • you are not the applicant but you must: • You must confirm your preferred email address for the invites to be sent too  
  • Our picks

    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

scottish hydro electric/ old meter/ bills keep going up, up, up


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can someone please give me some info. our bills seem to be going thru the roof, as i dont really know what the average monthly/quarter/yearly bill is, maybe someone can share info.

I've suspected for some time (6 months) that some things weren't right, especially as one of our bills had our old address on? then they said they took a meter reading (when they didn;t) i think they went to old address etc, anyway Scottish Hydro are being quite useless listening to our worries, they say we're using £85.00 a month in electric, we live in 4 bedroom house (2 bedrooms never used) all the usual electric stuff, tv etc, always switch off (never on standby) energy saving lightbulbs etc. we have a gas hob (bottled gas) and the heating and hot water is on a totally seperate scheme (called District Heating) only place in UK to have it, hot water pumped straight into house via under road pipes etc (its a new green thing) so no electric is used at all for any heating. Is £85.00 a month about right then?

 

i dont think the meter has ever been changed since house built (30 years ago) every time we query Scottish Power they don't really have anything to say, they say they'll look into it etc?

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hmm, we think we know the problem here, we are being charged the highest day rate as we are on a 'low' night rate, thing is we dont use owt in the night! no storage heating etc, i've been checking the night meter every day (got to do this for at leat 7 days) and in the past 3 days we've used about 50p. hopefully when i give them back the reading for 7 days they'll change our rate (as a low night rate is diddly squat to us)!

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Yes was going to suggest that the tarrifs change during the day and night, you may be best to balance this out i possible, keep us informed as to how you get on when you notify them of your reading.

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can someone please give me some info. our bills seem to be going thru the roof, as i dont really know what the average monthly/quarter/yearly bill is, maybe someone can share info.

I've suspected for some time (6 months) that some things weren't right, especially as one of our bills had our old address on? then they said they took a meter reading (when they didn;t) i think they went to old address etc, anyway Scottish Hydro are being quite useless listening to our worries, they say we're using £85.00 a month in electric, we live in 4 bedroom house (2 bedrooms never used) all the usual electric stuff, tv etc, always switch off (never on standby) energy saving lightbulbs etc. we have a gas hob (bottled gas) and the heating and hot water is on a totally seperate scheme (called District Heating) only place in UK to have it, hot water pumped straight into house via under road pipes etc (its a new green thing) so no electric is used at all for any heating. Is £85.00 a month about right then?

 

i dont think the meter has ever been changed since house built (30 years ago) every time we query Scottish Power they don't really have anything to say, they say they'll look into it etc?

 

Oct Nov Feb Mar April 15 units daily the rest of year 13 units fair figures unit cost electricity [competitive rate 9.17 pence ]per kilo watt so daily cost 15 times 9.7pence =145.5 pence or £1.455 Weekly cost £1.455x7=£10.18 [Your unit rate could be higher ] Cost per year say £550 +or minus £10 giving£46+- monthly

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our day rate per unit is 20.18 roughly ???? but trying to read their breakdown is quite a feat! there is a less figure but they say 20.18 pence standing charge for day rate and night rate is something like 10.14p oh, they did say the price would be coming down in april! yeah thanks hydro!

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our day rate per unit is 20.18 roughly ???? but trying to read their breakdown is quite a feat! there is a less figure but they say 20.18 pence standing charge for day rate and night rate is something like 10.14p oh, they did say the price would be coming down in april! yeah thanks hydro!

 

Your day rate even being very generous should be under 13 pence per unit which is 1 kilo watt and your night rate should be half this and that's very generous You should ask your supplier the rate per unit night and day they will tell you. The rate should be clearly shown on your bill whether for gas or electricity Many suppliers have day rates under 10 pence per one day unit. 1 electric unit is 1 kilo watt not so for a gas unit reading.

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doh, yes i've worked it out now this is what is says

night 4.77p each

day 9.73p each

night 4.77p each

day 10.76p each

 

then

standing charge at 18.910p for 51 days

standing charge at 20.930p for 38 days (I realise now that is 18p charge a day (god knows what or why the reasoning for that is) do you have that too, a rate for the unit and then a daily rate?

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doh, yes i've worked it out now this is what is says

night 4.77p each

day 9.73p each

night 4.77p each

day 10.76p each

 

then

standing charge at 18.910p for 51 days

standing charge at 20.930p for 38 days (I realise now that is 18p charge a day (god knows what or why the reasoning for that is) do you have that too, a rate for the unit and then a daily rate?

 

Your £85 per month +£10 is what most people would use each month as a direct debit to cover both gas and electric or if just all electric £105 per month by direct debit ,Why though if you have a district heatig scheme are you bothering with storage heaters.Your £85 per month is quite reasonable but excessive if you pay extra for the district heating as well. Your standing charge works out at £17.60 each quarter similar to anyone with a standing charge for gas and electric The unit 10.76 9.73 and 4.77 seem average unit figures per kilo watt depends on the supplier everyone has a standing charge but some are absorbed in the unit rate depends on what tariff you choose or are offered by the supplier.

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