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    • Moorcroft are sending a rep round to my house this week. What is the best way to handle this? Ignore and not answer the door or engage with them? I haven't acknowledged anything since I started on this journey and defaulted on my cards in December 2022
    • Very sorry but with the best will in the world, I don't think we can at all understand what the situation is here. Please can you try rewriting this on a word processor and maybe send a copy of what you have written to a friend and working out together so that the story is complete but as brief as possible. Maybe a list of dates as well. If you can do that and then repost your story we can have a look
    • Hi, I am a local authority tenant and was in a 3 bed house. At the end of last year, my last child moved out and so did my spouse as we are now going through a divorce which meant that I was in the house alone and decided that I needed to downsize not only for myself but to offer the property to a family that needed it. I registered on the local authority housing bidding site as i was asked to do and I was accepted and given a priority banding as I was downsizing and they were desperate for my house. I have been extremely lucky and after about 6 weeks was accepted for a new build from a housing association via the housing gateway. I viewed the property 2 weeks ago and had to sign the tenancy last week when they were doing bulk signups for the houses and that is the day I moved. In between viewing and sign up, I contacted my current local authority landlord and asked how I give notice as I had been accepted for a property I had bid on and was moving.  The lady told me how to do it online and then said that I needed to give a full weeks notice which wasnt a problem as I had enough time.  (I was also told a weeks notice was what i would need to give by another staff member about a month ago when I phoned up for another housing related question.  I dont have any of this in writing.) I have now moved, handed back the keys and I am now being told that I need to give 4 weeks notice which I cannot afford. I hav e spoken to the council again explaining that I was told a week and that to be honest, if I knew they were going to charge me 4 weeks I would not have been able to move and would have stayed in the other house.  I thought I was doing the right thing. They said that calls are recorded and they asked me when I called in and was told a week and they would listen to the telephone conversation and if it was correct what I was told, they would see what they could do to reduce the notice period. They have now emailed me back and said that they have listened to the conversation and the lady said 4 weeks notice and I am liable for 4 weeks rent.  Now I may well of misheard her when I thought she said a full weeks notice she may have said 4 weeks notice but I am sure she said a full weeks notice and i was told a week by another member of staff a few weeks ago. I have emailed her back and said that I may of misheard but I would like to listen to the phone recording myself.  As yet they havent responded. I think its unreasonable for them to make me give 4 weeks when I had to sign the new tenancy with little notice or loose the property.  And it was all done through their gateway, and they will have a tenant in there pretty much straight away getting rent from them. I am on a very low income, I am on my own, I have serious medical issues and I am really getting myself stressed out over this. Any advice would be so appreciated.  Can I insist they let me listed to the recording? RH  
    • Susan Crichton is at the Inquiry today. She seems to have trouble remembering a lot of things but seems to find it easier if it's something that shows her in a good light.
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slater vs ltsb


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And so it begins!!

 

i am right at the beginning of sorting this claim,so my first question is...

 

Do i send the letter requesting a copy of my charges to my local branch or somebody else?

 

After reading several of the other threads it looks like i could be in for quite a wait before all this gets sorted,any idea's on the average length of time its taking to get your claim successful?

 

cheers everyone ;)

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And so it begins!!

 

i am right at the beginning of sorting this claim,so my first question is...

 

Do i send the letter requesting a copy of my charges to my local branch or somebody else?

 

After reading several of the other threads it looks like i could be in for quite a wait before all this gets sorted,any idea's on the average length of time its taking to get your claim successful?

 

cheers everyone ;)

 

Use this address.

Penny Berryman

Senior Manager

Data Protection Dept.

Lloyds TSB Bank PLC

The Pentagon

48, Chiswell Street

London

EC1Y 4XX

 

 

Also please start a thread in the Lloyds forum post any questions you have there. I advise reading the FAQs and step by step instructions this will aid you through the process.

Lloyds new thread

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Hi

You could hand it in at your local branch, make sure you get a signed receipt for your £10 fee, but I would just send it recorded to the address Livelylad quoted.

Good luck, let us know how you get on.

Barty:)

I WON!!!! :D :D :D

http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/1774-barty-lloyds-tsb.html

 

IF I HAVE BEEN HELPFUL PLEASE CLICK THE SCALES:)

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  • 5 weeks later...

hi again everyone,i recieved my copy of charges today :D

 

now this might be a silly question,but,do i add up EVERYTHING on the sheets or are there certain things i am supposed to leave off the calculation?

 

i have on the sheets:

 

o/draft interest

unpaid d/d

account charge

o/draft excess fee

unpaid s/o

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o/draft interest

unpaid d/d

account charge

o/draft excess fee

unpaid s/o

 

1 - only the amount of interest that relates to the charges

 

2 - yes

 

3 - probably not - sounds like it is a standard charge that relates to facilities of the account

 

4 - yes

 

5 - yes

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anyone help,i have tried to open both the statement of charges simple works speadsheet and the advanced one but they wont open?

 

is there another one i could use?

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it's ok now,i've sorted it :rolleyes:

 

i wasnt saving the file,i was just trying to open it :oops:

 

 

can i just clarify that i send my prelim letter to the following address?

 

 

customer care

lloyds tsb

125 colmore row

birmingham

b3 3sf

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