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working family tax credits overpayment


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Hi, I am hoping that some one can help me with the massive cock up by the government on overpayment of working family tax credits. I have been sent a bill for around £5000 that they want back this month!! I have never misled them and have always told them of all changes, but they still say I was overpaid and want their money back. I disagree, its not my fault - any help gratefully received.

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Hi, Snowwhite.

 

I have been in the same situation a couple of years back and understand the distress it causes. I asked for my case to be re-investigated, this took a few weeks, finally they replied and the sum owed was less than half their original figure. I asked if they could deduct this from future payments at an amount that I could afford, which didn't leave my family struggling.. We settled at £10 per month. Twelve months down the line I reclaimed and they said there had been a mistake, they sent me all the money that they owed me.

The agency is so incompitant and inconsistant. I urge you to challenge their decision. Don't let your family suffer due to their incompitance.

 

Best Wishes.

Happyolddog.

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Hi Snowwhite. I concur totally with happyolddog as I also had a similar experience with WFTC. They demanded almost £5K back from me which (after what felt like weeks worth of phone calls and letters) was negotiated down to £3.5K. However, I didn't keep to the agreement to pay back (I knew I was in the right) and several months later received a letter saying "due to administrative error"............... i.e., I didn't owe them a penny!!!!

 

I know how stressful the process is - at the end of the day, you're only awarded WFTC in the first place because you're not a millionaire! But try not to worry too much. Stay calm and professional with them, negotiate as much as you can, ask for their proof as to how they've decided you've been overpaid (they could've made an error!) and............ if you do end up having to pay them back......... make sure the repayment is at a level that doesn't put you and your family in any financial hardship.

 

Good luck,

Hedgey

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