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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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elliesnan v jd williams and kays catalogues


elliesnan
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l have just looked at my credit file and have found that kays have put big red no payments on my file. Been reading through some threads so could someone confirm for me that as they have not been able to supply CCA that they should not be passing on data to a third party? s there a template letter anywhere that l can send them if not how long should l give them to remove the data they have put on credit report. Thanks

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l finally found a nice letter in the general debt forum so ive picked bits out of it basically saying no cca you cannot put any adverse comments on my credit reference file so ive given them 7 days to reply and ive threatened them with informing the relevant authorities if they do not comply

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  • 2 years later...

the JD Williams account has been round a couple of DCA'S over the last couple of years, a "BEMUSED" letter sees them off. Latest DCA a company l've never come across b4 called UK SEARCH LTD have sent this reply.

Having read your letter and put forward your query to JD Williams the replt was as follows DEBTOR RAISED SAME DISPUTE WHEN ACCOUNT WAS WITH WESCOT (THAT WAS THE LAST DCA WHO QUICKLY GAVE UP)

You were advised at the time all disputes had previously been dealt with (no its not still waiting for CCA) and if there were any further disputes you were to put them in writing and forward them to JD Williams apparantly you have not done this.(strange) We have been advised to carry on and collect, however l will await your reply b4 l allow this account to proceed.

 

I am totally bemused by this reply what sort of response should l give if any.

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found a good letter on another thread so thinking of sending this

22 February 2010

YOUR REF:

Dear Sir

In response to your undated letter received by me on 18 February 2010

You should take note that I do not acknowledge any

debt to yourselves or your client.

I am informing you that this alleged debt is the subject of an unresolved dispute between myself and your client. Please be aware that as such I have no intention of entering into any dialogue with your company.

This matter has already previously been passed around numerous agencies whilst in dispute with JD Williams and subsequently returned to JD Williams very quickly on emergence of the facts. I am also aware of the OFT Guidelines on collection Practices in as much as you should cease collection activity and return this account to your client whilst an unresolved dispute exists.

Should you choose not to return this account to your client, I require you to send me a document copy of your formal complaints procedure by return. Furthermore, should your next letter be anything other than to confirm the return to your client I will view this as a direct act of Harassment and will take action accordingly

 

I look forward to your response and due diligence in this matter.

 

Yours faithfully,

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  • 1 month later...

just to update on this, the DCA have now passed this on to a solicitors called Incasso ( funny how the addy on the envelope is the same one as the DCA) naughty! Sending a strongly worded letter to the solicitors and a letter to DCA asking them for their complaints procedures before l report them for breaching OFT collection guidelines.

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  • 2 weeks later...

these muppets are really getting on my nerves! they have sent a reply saying if l want them to ask JD Williams for a credit agreement l will need to send them a £1! What planet are they on. They do not seem to understand any of the letters l have sent them and the one l sent to the so called solicitors has come back clearly from the DCA! l do not really know what sort of reply l can send as we seem to be going round in circles. They have sent me a copy of their complaints procedures. Any help as to what reply if any l should give would be gratefully accepted.

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advice anyone pls? I'm thinking of just ignoring them now and see what steps they want to take next cause l really cant think of anything else l can write to them to get it through their thick skulls! lol

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