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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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pabtyf vs Marbles


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Hi, I have a question I know there have been a quite few charges on my marbles account which I would like to claim back.

 

However, last year I noticed that I had been paying PPI which I had cancelled in 2002 (most of the time this was the cause of the charges!). I contacted them by phone in an attempt to get the money (plus any charges incurred) refunded after several days talking to them about it they refunded 6 months worth of PPI payments to my account (should have been 4 years worth!) claiming that they could find no record of the original letter I sent cancelling the agreement.

 

Will this affect my claim in any way?

 

I also have another issue with them regarding direct debit, they keep sending me the forms which I keep filling in and returning. Then the next month I get a late payment charge / letter again. When I speak to them they say that my bank (Abbey) has cancelled the direct debit. Abbey say that they have no record of one being set up!! :mad: I think this is just their way of ensuring that they get their nice big late payment fee off me every month!! (hope it come back and bites them on the a@@e !!)

______________________________________________

Pabtyf Vs Marbles Card £976 won :)

Pabtyf Vs Abbey S.A.R

Pabtyf Vs A&L Credit Card CCA Request sent

Pabtyf Vs Halifax Had first rejection

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  • 3 months later...

I Forgot about this thread!

I was claiming £976 in charges

 

They rejected claim first of all, I called them to confirm, their position and they sent me an offer of £300 which I gave careful consideration for about half a second then rejected.

Another offer of £600 which again was rejected....

A final offer of £976 with no court action or anything :) Bargain..

 

This is not as hard as it sounds! now to go after Abbey bank, Halifax and MBNA (A&L)! see what they come up with

______________________________________________

Pabtyf Vs Marbles Card £976 won :)

Pabtyf Vs Abbey S.A.R

Pabtyf Vs A&L Credit Card CCA Request sent

Pabtyf Vs Halifax Had first rejection

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No I didn't, main reason was I couldn't get my head around working it out, but what they offered covered virtually the whole balance anyway so I'm happy (ish) :)

______________________________________________

Pabtyf Vs Marbles Card £976 won :)

Pabtyf Vs Abbey S.A.R

Pabtyf Vs A&L Credit Card CCA Request sent

Pabtyf Vs Halifax Had first rejection

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