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Direct phone number to Halifax Visa complaints dept


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A direct line, without any "press 1" automated service - the line is directly picked up by Visa Complaints Officers.

01383 743354

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Is there a number for the thanks department?

DPA Letter sent 28 Feb

  • Statements Received 24 Mar
  • Prelim sent 24 Mar
  • LBA sent 12 Apr
  • MCOL 26 Apr
  • Acknowledged 3 May
  • Coming soon:

£2810 inc int. Halifax. Done and Dusted 16/05/06

Dont forget to donate

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Is there a number for the thanks department?

 

:D LMAO at that

:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

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  • 4 months later...

wow! i just phoned the number and have been advised that the statement charges - yesterday i was told that this would cost me £100 is no magically free!! - the officer 'assumed' that this was to do with previous charges levied on my account and that the statements would be accompanied with an offer to settle - even before i know what the damage has been over the past 6 years.

 

i will of course be asking for it ALL!!!!

 

brilliant! brilliant! brilliant!!

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fingers crossed indeedy! did they say they'd send an offer letter with the statements? i'm amazed really, i keep telling all my friends about it, i know one man in particular who is in thousands of debt and his charges are astronomical...he's on to it now too!

 

best wishes x

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and that the statements would be accompanied with an offer to settle - even before i know what the damage has been over the past 6 years

 

Please post back here if you actually receive an offer letter (or even your statements!).

 

Forgive my cynisism, but three accounts in now with Halifax and have ceased believing what there telephone ops say!!!:-? :|

 

Good Luck.

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I have just received my statements from Halifax Visa saying:

 

" In relation to the recent statment issued by the Office Of Fair Trading, Bank of Scotland has agreed to reduce their credit card fees to £12. This took effect as of 1st August.

 

The fees you were charged were in line with the terms and conditions of your account and in view of this, we will not be refunding any charges applied. Up until 1st August, existing t & C applied...."

 

Any advice?

 

Should I still send LBA?

I have just received full settlement from Halifax bank of £30,28.31. They have obviously realised their charges were too high and now reduced them, as like Goldfish, but I'm a little confused whether to proceed as usual or not..

 

Thanks

 

Carol:idea:

:cool: 20/07/06 - DPL sent

11/08/06 - Chased and faxed DPL letter to Halifax

1 week later received full set of statements (4 yrs)

:o 19/08/06 - Request for £2908.31 letter sent inc interest

:-| 22/08/06 - Standard resp rec'd

:oops: 5/09/06 - Offer of £236 rec'd (are they avin a laff?)

5/08/06 - Sent LBA

8/09/06 sent letter, will accept as part settlement from Halifax not full etc.

12/09/06 - Rec'd offer of £657 (6 mnths charges as full settlement)

15/09/06 - sent letter will accept as part payment on understanding I will recover the remainder etc...

:confused: 19/09/06 - Rec'd another offer of £717? No Deal!

25/09/06 - submitted moneyclaim for full amount + court costs

:D 29/09/06 - Halifax settled in full, £3,028.31

23/10/06 - Halifax credit card settled in full

20/1106 - MBNA stettled in full

23/1106 - Halifax cardcash settled in full

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Hi Bran1507,

You need to start a thread for your Halifax action, and post your questions in there. Then your Q's can be answered without confusing any other threads.

 

The letter you have received sounds like their standard 'go away' letter. You should stick to the process and timescales you have set out and continue your case. just as you did with the Halifax bank account.

 

Good Luck

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Help , i recieved this letter from the Halifax within the 14 days in which i gave them to reply but i dont know what to do next??? do i write and tell them i am taking them to court or do i contact them by phone ????? am at a loss please help.

 

 

Thank you for your letter, received at this office on 29th Septembr 2006. i am sorry to learn that you are unhappy with charges applied to your account. we'r keen to deal with your concerns as quickley as possiable. a customer relations manager will investigate the points you have raised and you will receive a reply shortly, but certanly no later than 4 weeks. you will find a copy of our leaflet enclosed which tells you how we handle your complaint. your concerns will be dealt with as quickly as possiable but to help us deal more efficiently with your enquiry. sincerely peter barry customer relations officer halifax bank. any ideas would be great thanks , they owe me £1500.00

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As i read it Beve....1st letter was a prelim letter with 14 days for them to reply...

They have ....you aint happy ,or havin any of it .LBA letter now stating `I want full refund ,no further dialogue will be entered into etc etc(templates lib ),they then have 14 days to comply if not file at court .You can use Money Claim On Line or the form obtained from the courts (N1 i believe check this).I think its downloadable.

Please check with others i am,by no means an expert at this,this is just what ive been reading.

It looks like you just had a fob off letter that many have had,its normal.

The important part is to know the process ,time lines and stick to them.

I guess a lot of us here on this forum have not had the experience or the need to deal with this type of situation and it all seems a little daunting,but remember this ,no bank ,as far as i have read,has actually contested this in a court.They wont.

All the people here are like you and i,we are following a well trodden process to refund of charges.

Again as i said seek advice from many,read all that you can,and maybe join the chat room ,it will empower you to understand each letter that is sent to you.

Good luck...

Im after the Halifax too....well I.F.com . Barstewards.

 

Ps..to all ....i never get offended, if proved wrong ,so post quick to sort out any misinformation.

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Is there a number for Halifax bank accounts not visa? (sorry if Ive missed it)

Allyxia

KEEP FIGHTING FOR YOUR MONEY - EVEN WHEN IT GETS TOUGH

The Banks are somewhere which lends you an umberella when it is sunny, and takes it away when it rains

 

HSBC £1200 - Settled in Full

Cap 1 2 X £100 - Settled in Full

Nationwide £1641 - Settled in Full inc Default and CCJ Removed by Court Order

NatWest £2215.60- Settled in Full and Removed Default Natice

Woolwich £3690 - Settled in Full

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Cheers aardvark.

 

Also read the threads - about them being sooooooo helpful!!!

 

Well they gona love me then!!!

 

Im going to give them one more chance to send the statements of my account before starting court action!!!

Allyxia

KEEP FIGHTING FOR YOUR MONEY - EVEN WHEN IT GETS TOUGH

The Banks are somewhere which lends you an umberella when it is sunny, and takes it away when it rains

 

HSBC £1200 - Settled in Full

Cap 1 2 X £100 - Settled in Full

Nationwide £1641 - Settled in Full inc Default and CCJ Removed by Court Order

NatWest £2215.60- Settled in Full and Removed Default Natice

Woolwich £3690 - Settled in Full

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  • 4 months later...

I just called them, the first thing they asked was how I got the number! I just said I searched on the internet. They offered to send the charges, statements and an offer. Easy peasy! :D

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  • 1 month later...

Hi everyone,

 

I've just called the compaints dept on 01383 743354 and spoke to a very helpful lady called Lynn Ritchie.

She advised that my statements would be sent out today free of charge so fingers crossed.

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  • 4 weeks later...

I'm just about to come to the end of the 40 Day compliance period for a claim against the Halifax. I thought I'd give them quick, polite courtesy call to see if I could establish a reason for the delay before further progressing my claim.

 

I spoke to someone in Legal Services who said 'Oh we don't deal with that sort of thing here, but please call this number - 01422 391152.'

 

Just to warn people, this number contains a recorded message that merely says 'if you are callng regarding a Subject Access Request, please note that this should be with you within the next 40 Day given period.' The message repeats, then after approx. 2.5 mins the line disconnects.

 

Hopefully this will prevent anyone else going through this absolutely useless, meaningless and shameless fob-off.

 

No more well-intentioned attempts at dialogue. I'm preparing Non-Compliance as I post :grin:

 

Regards

Mac

 

PS: will also cross-post this in my own thread for maximum exposure

  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

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Hi Mac,

 

Did you try calling the complaints dept on 01383 743354?

 

As I said in my previous post they were very helpful and my statements were sent free of charge within a couple of days.

 

No harm in trying them eh!!

 

Good luck anyway.

  • Haha 1
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Thanks ralfc

 

That number's for credit cards - although I do have a card my primary claim at the moment is for a current account. I didn't see the 'Visa' in the thread tile at first! Thanks for your help anyway.

 

Mac

  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

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  • 4 weeks later...

Tried this number yesterday, was given a different one as they now have a dedicated helpline - this was a fax line as it screeched down the phone! Rang first number back told they don't take phone calls anymore you have to write. Address is:

 

DSAR

Customer Relations

Fifth Floor

Collinsons

Trinity Road

Halifax

HX1 2RG

 

If anyone manages to get any joy from calling the number however please let me know as i'm a bit miffed off!!

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