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Lloyds Tsb Customer Ready To Start A Claim.


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both me and my hubby have been Lloyds bank customers since the year dot (actually since 1980 seperatly and since 1990 joint account)

Basically we have four accounts :

hubby has a classic account with £400 overdraft

hubby and me a classic joint account with no overdraft

me: gold account with £800 overdraft

select saver account:no overdraft but no money in it lol just child benefit paid in once a month

gold credit card




basically hubby only pays out two things each month and is totally fed up of lloyds and their charges paying out and sending you a letter the next day to tell you are overdrawn when they have already charged you,paying a direct debit making you £5 overdrawn and charging you this has been going on for a while and they are too helpful and when i queried in december for being charged for a october overdrawn in overdrawn i got 'we gave you a few months grace as a gesture of good will (£90 for £12 over) and then i said but you can't charge such high fees to which i was told 'IT DOES COST US THAT MUCH EACH TIME YOU GO OVERDRAWN AND BE GRATEFUL WE DON'T CHARGE YOU INTEREST ON YOUR'E OVERDRAFT, WE COULD CHARGE YOU MORE FOR EACH LETTER WE SEND, THE £90 charges IS JUSTIFIED. why if it is unlawful are they still charging customers this high amount when they are having to pay it back and

basically what a attuide, since their xmas present to me it has spurred me on to get all my charges back.

so first though i am worried my account with the £800 overdraft pays all my bills and i regulary go up to my overdraft and since october have not gone overdrawn however i have inncurred charges dating from the 6 years, i am worried they will cancel ALL my accounts and make me pay the overdraft and the loan/credit card (even though i am paying them and not missed any payments ever) before it is settled with them re.unfair charges and close my account with all my direct debits etc, as my hubby wishes to pursue claim as well do you have to put claims in together or can he go first with his account then if successful in his claim pay my overdraft off so i can move my direct debits to make a claim also, if he claims do i have to also at the same time basically? only wondering if one claim is pursued then based on that they close his account and mine too before i can make a claim too


hubby will be wanting to claim for the full six years and isn't bothered about losing his account really as totally fed up of them, never really helped him and was unsypathtic to us both especially when i took ill in pregnancy was hospitilised and during that time he had to take unpaid time off, he phoned bank and ask for grace for a few weeks , they ignored him sent his account to a collection agency after they asked him to pay his overdraft back of £400, we both made appointment to go in, i borrowed a loan through them to pay off his overdraft, and was then told to get a 2nd job to make the payments(i was eight months pregnant at the time and looked it too) so you can understand the distain for them.


we haven't got any savings and need a rough idea of cost of doing this. and basically a plan step by step, tried looking through board very good advice but it looks so daunting and overload of information mind blowing although excellent i'm stressed already that i will not do it right or miss something out and will mess it up. so can someone give me a list and then i can go through the stages and find info off the board one step at a time but need a overall plan of action.


thanx in advance.


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Hi & Welcome Mel:)

Firstly your loans and credit cards are safe, unless you are way behind in payments, which you said you're not, so don't worry about them.

You could do your sole accounts seperate first, see how you get on then go for the joint accounts.

I would open a parachute account just in case they decide to close any of your accounts, but they don't usually do this.

It will cost £10 for your initial SAR (getting the statements off them), then you have to pay a fee for filing at Court, this depends on how much your claim is for, eg it will cost £120 for a claim between £1000 & £5000. Then it will be another £100 if your claim is over £1500 for your Allocation Questionnaire. You will get all these back when they settle.

Have a look at the following couple of links to give you a basic idea of the process:





Good luck, let us know how you get on.



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ok thanx barty, when working out the charges do you find each individual charge on the statement and then add interest using the money saving expect calculator. do you recommend filing online using hmcs or going to the real court if they refuse or dispute the amount. do you add the total up of charges and then add with interest ontop, so i mean each charge plus interest but then seperate and have 3 columns, charge and what for, date, interest so they can see how interest was calculated. sorry to sound a bit thick just want to make sure it is done right. thanx in advance

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been reading a bit more it says do not add 8% unless it goes to court therefore when sending a total do i state amount owed to me minus interest and expect to get money less interest as settlement if they settle before court and only expect to get interest added if it goes to court.

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When writing to Lloyds in the prelim or LBA do not make reference to the 8% or show any calculations relating to it.


If they settle in full before court (very rare) then you are not entitled to the 8% at all.

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whoops sorry caps left on, have just been looking at the data protection subject acess letter and am a little confused. it states that i am asking for a complete history of banking transactions and charges , but but hubby has banked with them since 1980 so they will only send 6 years worth to him won't lol ( had vision of large lorry and reams of paper being offloaded at door !!!) the last bit of the letter i don't understand and have copied that bit below whats hitherto???



However, please note that the above address is the one which you normally use to communicate my private business to me and which you have hitherto found to be acceptable.

I would be happy to collect the Data from my local branch. is there no need to add name next to account number and where account is held...sorry i just want to make sure i do each stage correctly as i understand making mistakes complicates matters. and do i send that letter to here:


Copy Statement Unit

Lloyds TSB Bank plc

Swallow House

10 Swallow St


B1 2AL


and make the cheque payable to copy statement unit.

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