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    • Just an update, finance company rejected my complaint saying they've found damage but can't tell when it's from even though I've shown them how the front end is misaligned in the advert photos compared to another identical model car they're selling.  Dealership now want to charge me to get the car brought back to me but will only discuss over the phone which seems off. They're also saying no damaged was picked up by JLR main dealership before I purchased it but my local JLR dealerships till this day haven't mentioned the damage to me because they don't go into stuff like that for some reason lol  Ombudsman case is still open, not sure if I should leave the car with them or just pay to have it brought back.
    • Hi all, I get esa and pip,  I have £1200 in arrears that I owed my ex partner, I have been paying £100 per month to clear this debt that was setup by standing order, as I have complex needs I forgot about this standing order and have overpaid mainternance by around £4000, I told CSA I am happy for my ex partner to keep overpayment I do not wish to seek anything back, however they have declined to take of the sum of £1200 and are still saying I owe this to my ex partner. In my second question it was announced that pip would stop for mental health, I don't understand the link below Disability benefits system to be reviewed as PM outlines "moral mission" to reform welfare - GOV.UK WWW.GOV.UK The Prime Minister has outlined a package of sweeping reforms to put work at the heart of welfare and... Does this mean my money is going to stop? I have spoken to my key worker and I am already recieveing help from mental health team and complex needs team along with connections and mind, I just don't get what is going on.
    • No, i haven't had one for about 10+ years. I am thinking of just going to the court in person and pay at the counter
    • I’m pleased to report the dealer has provided a full refund. He admits the vehicle wasn’t as described. This now closes the matter  
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bexterwho v Cahoot


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Hi all

 

Thought it was about time I started a thread on here. MCOL filed on 12/02/07. Acknowledged on 21 February and on same day sent letter claiming I had not told them account details or breakdown of charges (despite a/c number being on claim and having sent breakdown twice). Today sending letter with breakdown of charges. Let the fun begin!

 

ps Claiming £666.40 on a Cahoot credit card.

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Thanks.

 

All a bit scary but there's so much info on here I'm not too worried. I just know I'll start to get very anxious in the days leading up to the court date if it gets that far.

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  • 2 weeks later...

I have today received the defence from Abbey along with an offer for half the claim amount (excluding court fees). I'm obviously not going to accept this but I've read that a couple of people have written to them at this stage offering settlement for slightly less than the full amount and they have accepted it. I'm tempted to write and ask for £700 prior to sending in the AQ (the total claim is £746). Any opinions on whether I should do this? The idea of getting settlement now is very tempting and will avoid all the work involved in doing the court bundle etc which is a nice idea! I'm also going on holiday in April and am worried that I might miss deadline dates while I'm away. So... any thoughts, should I go for it? Does anyone have a sample letter I could use? Should I mark it 'without prejudice' or not? I'm thinking not since I'd want to use it in court to show that I have tried to settle.

 

Thanks in advance

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  • 2 weeks later...

Surprise surprise, not heard anything from Abbey. I've just phoned the court to check on progress as I'm off on holiday tomorrow for 2 weeks, and apparently they are still waiting on the AQ from Abbey. It was due on the 31st March. Now, should I email James to chase him up on this, bring my claim to his attention and hopefully get a settlement out of him, or should I leave it until I get back from my holiday? If I wait and they haven't returned the AQ by the time I get back, will their defense be struck out?

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  • 1 month later...

Does anyone know how long it normally takes from sending in the AQ to getting a court date. The deadline for my AQ was the 4th April, its now the 30th May and I have heard nothing from the court. Is this normal? I last called them about 2 weeks ago and they said my case was with the judge for allocation, they said the same when I called 2 weeks before that. Am I being impatient or does it normally take this long?

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Ok, just phoned the court and apparently an order was prepared on Friday and should be in today's post. I have a court date on the 20th August. Bit anxious about this, especially after the recent losses with Lloyds, but will start reading what I have to do now. Any advice/support would be welcomed!!

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  • 4 weeks later...

Help!!! I am putting together my court bundle - very last minute but I have been away and it is due in tomorrow. Am I right in thinking that all I need is the stuff in Bookworms basic bundle plus all letters to and from Cahoot, interest spreadsheet and statements. Should I put anything else in? Do I need to find terms and conditions? Please help me, I'm panicing now!!! Also, I have a letter that I sent to Cahoot in response to their 'without prejudice' offer. Can I include this as it references a letter which was 'without prejudice'.

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probably a bit late now, but you need to include, bookworms basic bundle, all letters to and from Cahoot but NOT those that have 'without prejudice' on them as they cannot be submitted without Cahoot's permission. Don't panic, they certainly will not be going to Court! give them an email the day before Court (if it gets that far) to confirm their attendance. A full (or very near) full offer should follow.

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Thank you for your help. I submitted the bundle on Wednesday, now its just playing the waiting game. Abbey are due to submit their's on the 4th july, I presume they won't bother, or do they submit them even though they have no intention of going to court? If they don't submit it, does the case get thrown out and I win by default?

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well in my particular case, they had no record of a Court date and so submitted no bundle at all. who knows what's going on with their admin, poor things must be inundated. I gave them a ring the day before Court to see what they were up to, that's when they settled.

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I won!!!!!!

Just received a letter from Abbey with a full settlement offer, including interest. They said they will raise a cheque and send to me. Can't quite believe how quickly they have done this. I only sent the bundle to them on Wednesday, so they must have received it on Thursday and sent the letter the same day, with the post office strike yesterday. Obviously got to wait to get the cheque in my grubby mitts but, looks like the fight is over. Woo hoo!!!! Not sure how to change the title of the thread or move it to wins, can a mod do this?? Everyone who's still going, keep at it. Looks like they might be starting to get themselves more organised now and settling a bit earlier.

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Congratulations!! I'm waiting for my cheque too, but have got their settlement agreement in writing, so that's fantastic. Remeber to write to the Court to withdraw your claim (after you have received the cheque!)

 

Another one bites the dust!

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  • 2 weeks later...

Just to update, got my cheque sent through last week Wednesday and emailed and posted a letter and spreadsheet to them asking for wasted costs. I've given them 7 days to pay up or a wasted costs order will be going to the courts.

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