Adlee v Abbey-New here!!

[adlee]

Hi, this site looks fantastic although most of it seems to be going over my head at the moment!!

I am currently trying to reclaim approx £3,300 in bank charges from Abbey, and am looking for advice on what to do next.

After 2 letters to them, and a payment of £300 (of which I have accepted as part payment) from them, I am not sure whether court is the next step?

I have recieved a letter from them today saying that they 'cannot agree to refund any further charges'. This seems to be rather unfair if you ask me!!

Should I be rejecting this or filing a claim?

Any advice would be gratefully recieved.

With thanks,

Leona

[mrsfoot]

Hello and welcome to the Consumer Action Group!

There are a few things that you must do before sending letters off left right and centre. By following the steps correctly you save yourself and others a lot of work!

• Read the FAQs. Print them out and take 2 -3 days to understand what it is you are about to do…..you wouldn’t just jump into a lake for a swim unless you knew how to swim, would you??
  
• Understand the process. Don’t try to start halfway through, it won’t work. Its time consuming but at least you won’t be making any mistakes in getting your money back!
  
• Read through the relevant forum for your bank claim. Here you will find others journeys, celebrations and queries, most of which will help you in your claim.
  
• Start a thread in your forum, and keep it in your favourites so you can find it easier. Call it your name v bank name for example. Here you can log your own journey, ask questions and most of all offer another thread for a newer person to read (see you are giving something back already)
  
• It’s your claim; you have to do the work! Its not easy, can be very frustrating and at times you will feel like throwing the towel and letting them get away. But keep on going, seek advice from mods / site helpers/ or anyone else who is on the forum, great place for this is the chat room, try it out!

Please please read the FAQs before you do anything else.

 

Good luck