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Tiamai v Clydesdale


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This is a biggie for us, we were in MAJOR MONEY DRAMA when we were with the Clydesdale, ended up passing all of our debt problems to trading standards and clydesale were one of the ones who were complete gits!

 

Claiming a current account, (had an overdraft of £800 that jumed to £1300 incl charges when the debt got handed over) and a mastercard.

 

Sent letters asking for summery of charges or statements 21st Jan. sent the two letters seperate with two cheques. got a letter on teh 25th returning one cheque (they must be processing them together, they were both in my husbands name) and asking husband to call in with ID and a signature! Which he did, the day we got the letter.

 

The statements have untill the 6th march to turn up!

 

tia, scotland

 

also, all that debt, a whopping £13500 is now CLEARED!!! through sheer hard bloomin work!

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You only need to pay one fee as the SAR request for information is for the person, not individual accounts.

 

Good luck.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Has anyone else had a letter from Clydesdale saying 'that due to high volume of requests we have received in relation to this high profile issues, I regret that we are not yet able to provide you with the information requested' ??

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has anyone else gotten a letter from them saying that they will not be able to provide yoru statements/charge details with the 40 days as they have received such high volumes of requests?

 

It says I am within my right to complaine, but is it worth it?

 

what happens if I do complaine?

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Any bets it the same computer generated text as in this thread:

 

http://www.consumeractiongroup.co.uk/forum/yorkshire-bank-clydesdale-bank/60364-wobs-yorkshire-bank.html

 

I suggest having a look at this thread and pre-empting their delaying tactics.

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6986-data-protection-act-non.html

 

Remember they have 40 days to comply. The DPA doesn't say 40 days unless you're a bit busy! ;)

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has anyone else gotten a letter from them saying that they will not be able to provide yoru statements/charge details with the 40 days as they have received such high volumes of requests?

 

It says I am within my right to complaine, but is it worth it?

 

what happens if I do complaine?

 

Yes i have receivwed the same letter. I well peeeeved of.

 

What have you done about yours?

 

Cheers

Richard

Claiming Against:

BANK ACCOUNT

  1. Yorkshire Bank - S.A.R - (Subject Access Request) Sent

CREDIT CARDS

  1. Yorkshire Bank
  2. Royal Bank of Scotland
  3. Halifax
  4. Barclaycard
  5. Morgan & Stanley
  6. Capital One - SAR Sent

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Hi nd, I received 2 letters yesterday(both the same) with the exact same thing. Due to the high volume blah blah blah... Yesterday was day 40 for me but I received the statements as well! A bit confusing! Gil8967

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hiya Richard, not done anything about it yet, just brousing through to get ideas before I make a decision.

 

Will probably send a letter to the bank saying its not good enough bla bla bla... they never gave us extra time to pay their unfair charges did they?

 

Its worded so you look at it, and go well, what can I do? then you re-read it, and its got the 'like it or lump it' attitude....

 

tia

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Well, after the letter asking for more time, guess what dropped through the letter box today?

 

Statements.

 

And after looking over them, it amounts to a total of £558.50, over 6 years or £501.00 over 5.... I dont know whether to be happy or disapointed, I was sure it was more than that.... but anyway... next stage, asking for it back.

 

What really annoys me is that they charge you an irregular fee, then they charge you again with a service charge! Plus, they seem to vary quite a bit in what they charge you, hmmm.... picking a number at random Clydesdale?

 

And from the mastercard, £90, all late fees.

 

Should I just lump it all in together or claim them seperate?

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I've merged your threads as it is easier to follow your progress if it is all together.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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