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    • we get where you are coming from, you are entitled to the refund, you were returning off peak....but, revenue protection would not be there to screen travellers during off peak times as its utterly pointless in most scenarios.   why screen off peak travellers in off peak time? they are not losing any peak time ticket revenue?? pointless.   unless they see from data that a pertis machine has had unusually high usage that morning I cant see the point.   I don't think this issue is as widespread as you perceive , looking at available data there less than 100 pertis machines left across the whole uk...        
    • hi   Thank you for your reply.   nice link . thank you very much.   I know I will get my refund. it has been offered. I have been told I am right about the situation. It does seem like this is in debate but this was clarified a long time ago.   Do you think I would be wasting my time to try and stop it happening to others?   I just would not want this happing to anyone else.   Thank you again                
    • Just ask for the refund you appear to be entitled to.  They'll either pay it or they'll explain to you why they won't.  Forget everything else.   Or you could try here:  https://www.railforums.co.uk/forums/disputes-prosecutions.152/
    • you stated :   "I would expect revenue officers are quite aware of the time of day they are manning barriers. i'd also go as far as to say they don't bother to do this in off peak times... as there would be little point, no loss of revenue to protect".     They were there when I should have had an off peak option, they did not give it me!! I asked for the lower fare. they refused!! And threatened a fine!! ( i did not know the jargon , that is true)  but "lower fare option "  should be o.k for them to understand.   When I say, to the effect, that there was a lower fare option listed on your computer before I left the station  Please can I have that as this higher fare seems far too much. Is there another option?   No.   I had full fare or a hefty fine options only.   you stated:   "your intended return was off-peak, but you didn't tell them.."   I asked for the lower fare, they refused. repeatedly. They had the option to charge the low fare but absolutely refused and threaten a fine.   I do not have to know any jargon.  I just said it was too much and there was a lower option before i departed and  why can't I have that? They said no and that I had to pay the high fare.   Which is untrue. They should have said that was o.k and gave any restrictions on the ticket!   you stated "this thread is getting boring and repetitive. "   You could help me and the many others  who may read this) who would like advice and offer suggestions of things to ask or mention with the complaint.   What would you say? How can I stop this from happening to others?   I have been told I was right by the staff at the station. So I know I am in the right.   Please can you be a bit more friendly and helpful?  Come on, lets try and do some good here.   I was hoping people might suggest some ideas.   Perhaps we can move onto the questions I should ask or things I should state regards my complaint. with time running out?  If not for me,  for other travellers, who will be going through this same ordeal if we do not help them.   kind regards.          
    • yes because 1000's of people believe a DCA is a bailiff and they are not and that penalty charges are lawful, they are not, so blindly cough up...   worth a few letters / free emails to try it on pays for the staff drinks down the pub that night with free money.   dx  
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THFC4EVER v Egg**WON**

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Hi,

 

After reading lots on this site, I decided to start the process of reclaiming charges on my Egg card. Here is where I'm up to:

 

05/02/2007 We sent "Preliminary Approach For Repayment" letter

 

13/02/2007 They sent a letter denying that the charges were unlawful, and saying "You now have six months...to take your complaint to the Financial Ombudsman Service..."

 

22/02/2007 We sent "Credit or Store Card - Letter Before Action" letter

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From one spurs fan to another - Good Luck!

  • Haha 1

<(o.o)> Smackbat

 

:) Smile.co.uk - £4,400 WON 12/10/06

:)Smile.co.uk - £156 WON Feb 07

:)Smile.co.uk - £280 WON 25/06/07

:mad: Egg PLC - £3,420.72 - Defence filed 24/06/07

:? Alliance & Leicester - DPR Request sent

:? Woolich PLC - To Start

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Hi,

 

After reading lots on this site, I decided to start the process of reclaiming charges on my Egg credit card. Here is where I'm up to:

 

05/02/2007 Sent "Preliminary Approach For Repayment" letter

 

10/02/2007 They sent "Putting Things Right" letter which was a 100% offer with conditions

 

12/02/2007 We sent "Rejection of Settlement Offer (conditions attached)" letter

 

17/02/2007 They sent amended "Putting Things Right" 100% offer letter without the offending conditions in the acceptance form!

 

18/02/2007 We sent their completed without conditions acceptance form

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27/02/2007 They sent a letter which was a 100% offer with conditions

 

28/02/2007 We sent "Rejection of Settlement Offer (conditions attached)" letter

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01/03/2007 They phoned to ask why we'd rejected the conditions, but when we said "No conditions or it's court" they agreed to remove them all as requested! They will write to confirm.

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Strange, given that they sent a letter denying that the charges were unlawful, that they seem so reluctant to go to court to prove it!!! :roll:

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HI

 

Did you use the online secure messaging for all your correspondence with egg?

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Kingmils - No, all interaction had been via post before they telephoned.

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Wow, less than a month from start to 100% settlement offer.

 

Well done!

 

Do you mind me asking how much you reclaimed?

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02/03/2007 They sent an amended 100% offer letter without the conditions

 

05/03/2007 We sent their completed without conditions acceptance form

 

10/03/2007 They sent a confirmation of payment letter

 

12/03/2007 I checked my bank account and the money had gone in, so this is finished. We won :-)

 

The amount of this claim was (only) £40.00, and we received £40.00.

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