Thames Water

[smallwren]

Hi,

 

We have a problem..

 

We moved into our rented property on the 6th February 2006 and since then we have never recieved a water bill.

 

We have tried calling on several occasions and asking for a bill and asking to have a Direct Debit set up but there alwasy seems to be a problem with our account. Every single time someone has said they will sort it and call us back to set up a DD but they never do.

 

I know it seems odd to want to pay a bill but i am sure if we don't do it soon we are going to get landed with a massive bill that we won't be able to afford to pay.

 

I have been told that if they don't bill you after 1 year they can't claim it back from you - is this true?

 

Is there any way i can get some help and start to pay this?

 

Thanks

 

Jenny

[kelly101]

Hi Jenny,

 

I had similar problems with Southern Water. I am now paying my bill with a budget plan where I call the shots. However, I didn't know about this site:

 

Publications - About Ofwat - Customers and Complaints

 

I'm not sure about avoiding payment of the bill but it's worth a look. Make sure any future correspondence about setting up a Direct Debit is written. Then you'll have them by the gonads so to speak . I made the mistake of phoning them so I have no proof of correspondence.

 

Good luck.

 

Kelly

[nemogbr]

I had the same problem with Thames Water.

 

I kept calling them and in the end I received a bill for a 1 and a half year's worth of charges for water.

 

they also threatened to cut my supply.

 

I asked for a metre and they failed to turn up twice.

 

I am now paying £100.00 per moth till April.