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Thames Water

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We have a problem..


We moved into our rented property on the 6th February 2006 and since then we have never recieved a water bill.


We have tried calling on several occasions and asking for a bill and asking to have a Direct Debit set up but there alwasy seems to be a problem with our account. Every single time someone has said they will sort it and call us back to set up a DD but they never do.


I know it seems odd to want to pay a bill but i am sure if we don't do it soon we are going to get landed with a massive bill that we won't be able to afford to pay.


I have been told that if they don't bill you after 1 year they can't claim it back from you - is this true?


Is there any way i can get some help and start to pay this?





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Hi Jenny,


I had similar problems with Southern Water. I am now paying my bill with a budget plan where I call the shots. However, I didn't know about this site:


Publications - About Ofwat - Customers and Complaints


I'm not sure about avoiding payment of the bill but it's worth a look. Make sure any future correspondence about setting up a Direct Debit is written. Then you'll have them by the gonads so to speak :p. I made the mistake of phoning them so I have no proof of correspondence.


Good luck.




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I had the same problem with Thames Water.


I kept calling them and in the end I received a bill for a 1 and a half year's worth of charges for water.


they also threatened to cut my supply.


I asked for a metre and they failed to turn up twice.


I am now paying £100.00 per moth till April.

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