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Did you use the SAR template from this site and did you send them the £10 fee?

 

They're entitled to 40 days from receipt of the request to provide the data so when did you send your request?

If in doubt read the

FAQs

 

If still in doubt - ask!

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You could give them a call. The Legal and Compliance department number is 0207 116 4753. If they're not dealing with it they certainly should know who is!

If in doubt read the

FAQs

 

If still in doubt - ask!

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