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    • I purchased a bathroom tap for £125 from online company, 'QS SUPPLIES', in May 2020. It was duly fitted and all was fine until December 2020 when the top lever came away from the base of the tap rendering it useless. I immediately contacted QS SUPPLIES using their online complaints procedure and submitted a photo, as required. When after a few days I had heard nothing from them I called their CUSTOMER SERVICES team and was told that they were waiting for a response from the manufacturer, a company called 'SANEUX', I pointed out that my contract was not with the manufacturer and that I expected QS SUPPLIES to deal with my complaint. I was then advised to email them again, which I did...twice.... when they finally responded to my second email they asked me to send another photo of the faulty tap. This time, their response was that their,  TECHNICAL TEAM had looked at the photo and decided that the tap, "APPEARED TO BE FORCED", and therefore they would be, "UNABLE TO OFFER A REFUND ON THIS OCCASION".  So after  7 months of use and at a cost of £125, this company, on the strength of one slightly grainy photo have decided I am entitled to nothing. I have applied to be reimbursed by my credit card company under Section 75 but I am still determined to attempt to get QS SUPPLIES to take responsibility and would really appreciate any advice about the best way to go about this.  
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    • Welcome. please follow the advice given above as to reading around the various stories and then monitor this thread for a full reply tomorrow  
    • Hi Everyone,  I am the seller in this case and want to thank the buyer for their support.  The bike was delivered to the local Hermes Parcel Shop really well packaged and sealed on the 3rd Feb with a receipt obtained.  Sadly the parcel was emptied on route to the buyer.   I had listed the bike for collection only however the buyer messaged and asked if we could arrange a courier to which I agreed and they organised that.  When the bike went missing I contacted the local police as the Hermes parcel shop said they would not release CCTV to me.  We got all this from the Police.  since then the buyer has tried his very best which I am grateful with Hermes and parcel2go but is struggling.  Any help is appreciated. 
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
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    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
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Argos


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I bought a DVD player two weeks ago from Argos. Only a cheap thing, £19.99.

 

From the moment I set it up, it only played 1 DVD! I got it to play another one on Wednesday night, but now it has stopped doing that one again!! I have returned it yet as I haven't had time to go back to Argos, but I'm going to go at the weekend.

 

My problem is I think I've lost the receipt. If I print off a copy of my statement showing it was purchased from there, would that be enough? I only want a replacement that might work properly!

 

I've checked the DVD's and they are the right regions and there is nothing wrong with them, it just won't play them and says there is a disk error!

Dani

 

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Return the item for another type of DVD Player because the one purchased may be defective in design.

 

You have to try to return it without receipt first. You seem to be pre-empting what the customer service at Argos would say. Your first task is to return the item for replacement citing possible fault. Tell them you lost your receipt and tell them the date of purchase. Show your credit card statement if you have it.

 

When the customer service refuse to replace your item, ask for the store manager and insist on replacement.

 

The store manager should solve the problem.

 

Good luck

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In all my dealings with Argos they have always been very fair even without a receipt, as long as you dont want a cash refund you wont need the receipt as long as you're polite and to the point they'll change it for you

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I recently tried to return an item that can only be brought at Argos and exchange it for exactly the same item (it was a present for my daughter but when opened parts were missing) but the store refused as I didnt have a receipt.

The CS was really poor and I was basically told tough..receipt or nothing as it didnt have the argos code label on it so i may not have purchased it from there. I was told I could bring my bank statement in though as proof of purchase but when I explained I had brought lots of other items she said that they couldnt take that either then.

Argos once upon a time was excellent in my opinion for customer service but over the last 12 months they seem to be getting worse

*Won* Woolwich £5300

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  • 4 weeks later...

I forgot to post how I got on till now!

 

You were all right - Argos were brilliant, I showed them my bank statement, and they exchanged it for a different model, same spec, which now works perfectly and plays all my DVD's!!

Dani

 

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