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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Claiming on a Business account? Lets join forces?


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Innocent,

Thanks for your post , sorry for responding on your behalf....but at least we are in full agreement about how to go about this, ie; take it seriously, but don't be intimidated by them, and your rewards will not only be financial, but also satisfaction.

..........otherwise....I've always got those compromising photo's of the Bank Managers wife to use !! :D

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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photoman

 

thanks for your reply i will speak to mcol on monday and will post ther advice in case it helps anyone else.

 

answers to your questions are as follows

 

1. Q...how did i arrive at that figure

A.... only claiming for cheques &ddi's

2. A... only legit charges yes no arrange ment fees etc

interest.... ( actual charges Are 26010 Interest 10280 +4000 mcol fee

i used a template on moneysavingtips to work out the interest to charge(all my charges are between Jan 01 &May 03 so alot of interest to be reclaimed)

 

thanks photoman for replying it a great help to be pointed in the right direction

 

thanks again

Scott

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Thanks innocent

 

Was not being funny, so please do not take any offence

 

There were a number of claims you have won and a business a/c claim which appeared dormant for 6 months - now know why

 

Any advice given will be greatfully received

 

This is my 1st claim and is a business a/c for c£9k, with BoS so expecting a battle, Of which I want to win. When this is out the way do expect to start 3 other business claims- all sizeable.

 

Does anyone know if it applies to interest penalties when repaying a business loan early - 3 months interest another c £16k claim with Banking Ombudsman who are "homers" - Complete breach of OFT 620 regulations - seeing if the regulatory body with sort that out but not much hope.

 

Thanks

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Hi

 

Im claiming from the BOS. basically theyve siad they are not giving me bak my 2800 pounds because it was lawful what they were doing and that it doesnt apply to business customers. Im now on the LBA. Is this different for a business account? can anybody show me the templates for business customers.

 

:grin:

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Thanks innocent

 

Was not being funny, so please do not take any offence

 

No thankyou....... no offence taken!?! :D

And thanks Photoman too ;) Very eloquent and we agree on much

 

There were a number of claims you have won and a business a/c claim which appeared dormant for 6 months - now know why

 

:rolleyes: me being too slow (and initally nervous) and gaining knowledge

 

Any advice given will be greatfully received

 

This is my 1st claim and is a business a/c for c£9k, with BoS so expecting a battle, Of which I want to win. When this is out the way do expect to start 3 other business claims- all sizeable.

 

I am a little nervous giving advice about business accounts.

....And then there are a multitude of business accounts: sole trading, partnerships, and limited companies ...

(limited companies seem to be causing a few issues for some people as (in theory) only the limited company should be able to claim for charges (not any one person), and if that company is dead......:mad: ?? Surely if you proove you were 100% shareholder.... anyway.... another thread, another day, another time...)

 

I can say that it seems that most banks deal with personal and business claims very similar procedurally...

....that is to say for example.....

*natwest/Rbos always defend, await aq but settle long before a court date "usually"...

*whereas "barclays" wait until the court date is set "usually"....

*whereas "cap 1" settle almost without a fight....

 

There are distinct trends, and albeit different be certain YOU WILL WIN!!!!

 

When you talk about Bos.... just to clarify Bos? or RBos? Personally I would not be concerned about them being a Scottish company; if you bank with them in England??

 

Obviously, to the aid of someone else here, you are ware of the differences between claiming between personal and business accounts (even at prelim and LBA stage) and you have highlighted the FAQ's in your reply....

 

Personally, I would read read and re read as many BoS threads as possibe (personal or business) particularly the larger claims, like yours, and be prepared for what they will throw at you.... no doubt very similar.

 

Does anyone know if it applies to interest penalties when repaying a business loan early - 3 months interest another c £16k claim with Banking Ombudsman who are "homers" - Complete breach of OFT 620 regulations - seeing if the regulatory body with sort that out but not much hope.

 

I dont know enough about this! Personally this sounds a little like a ERC (mortgage) claim and they are in all sorts of **conerns** here at the mo... be careful...

 

Anyway, sorry if rambling.... a little tired.... hope I help a little :-)

 

Innocent

:D CLICK MY SCALES IF I HAVE BEEN USEFUL :D

*

BARCLAYCARD WON £307

*

CAPITAL ONE WON £2.1k

*

NATWEST WON £3.4k

*

LLOYDS TSB CURRENT

Start 26/4 LBA 7/6 conLBA 22/1 N1 12/3 AQ 3/5/07ONHOLD

MORE THAN/ LLOYDS MCARD

Start 2/11 CONTL LBA 15/1/07 NOW RE-RESEARCHING

MONUMENT VISA

Start 1/11 CONTL LBA 15/1/07 NOW RE-RESEARCHING

NATWEST BUSINESS

RESEARCHING

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Hi all, great idea, thanks Photoman. I will be pursuing my brother's business account when he has a parachute account, or changes to another bank from HSBC, so will be following this thread with interest :)

Crash

 

 

 

 

DAY 1: 12/09 - S A R to British Gas

DAY 45: 27/10 - Data Non-Compliance sent off

DAY 67: 18/11 - N1 Deemed served

DAY 114: 03/01 - Judgment served £60 cheque rec'd; Prelim sent for overpayment refund of £393.06

24 Days: E2Save Settled in full £70

59 Days: Barclaycard claim Settled in full £134.39

162 Days: Halifax Settled in full £1543.80

179 Days: Barclays1 Settled in full £2450.45 + £447.02 in costs

254 Days: Barclays 2 Settled in full £1450.91

 

Advice & opinions offered are personal, and are offered informally, without prejudice & without liability. Should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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hi all,

not been around for a while, as both computers crashed within 24 hours, anyway, £800 later, im back now

my claim is for a ltd business against crapwest, 4000 + CI

 

not heard a thing from them since i refused their offer of £2,300, 2 days after defence was filed, back in january

my AQ has long gone, and my court date is 30th march, so have 10 days to get my court bundle submitted

anyone got any advice as to altering the court bundle etc. for ltd business claim with CI , or is it ok as it is?

 

many thanks

 

Bobandsue:confused:

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With any claim in progress.......

 

 

 

....... stick with the claim "as is".......:)

:D CLICK MY SCALES IF I HAVE BEEN USEFUL :D

*

BARCLAYCARD WON £307

*

CAPITAL ONE WON £2.1k

*

NATWEST WON £3.4k

*

LLOYDS TSB CURRENT

Start 26/4 LBA 7/6 conLBA 22/1 N1 12/3 AQ 3/5/07ONHOLD

MORE THAN/ LLOYDS MCARD

Start 2/11 CONTL LBA 15/1/07 NOW RE-RESEARCHING

MONUMENT VISA

Start 1/11 CONTL LBA 15/1/07 NOW RE-RESEARCHING

NATWEST BUSINESS

RESEARCHING

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Hi all,

well been on this site for months now with 1 claim won and a few ongoing so i know what i'm doing ish, but i do have a question regarding a business loan i was forced to take out to pay off my unauthorised overdraft on my business account, now all the overdraft was down to charges, so my question is, can i claim this back too, and if so why, what are the reasons.

i know i might sound a bit thick asking this but i'm sure i read somewhere when i first joined this forum that someone had a loan refunded that was to pay an overdraft off that was made up of charges.:confused:

OK I GIVE IN

 

Halifax £3600 charges, won with C/I £6400

 

NatWest S.A.R-05/06/06

Bug**r all recieved 03/11/06

Prelim guesimate sent for £3000 03/11/06

Cr*p one CONNED statements 08/06 ROFLMAO

Cr*p one charges=£976

con int 34.9% £1,003.75 £1,979.75.

 

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Hi all,

well been on this site for months now with 1 claim won and a few ongoing so i know what i'm doing ish, but i do have a question regarding a business loan i was forced to take out to pay off my unauthorised overdraft on my business account, now all the overdraft was down to charges, so my question is, can i claim this back too, and if so why, what are the reasons.

i know i might sound a bit thick asking this but i'm sure i read somewhere when i first joined this forum that someone had a loan refunded that was to pay an overdraft off that was made up of charges.:confused:

 

Yes, there is a strong case for claiming back a loan that was taken out to repay borrowing when a fair portion of that borrowing was down to charges.

I believe several of the senior members have been working on this area, and also drafting up some spreadsheets to help tackle this. Bill-K posted a rough draft of such a spreadsheet he is working on, so maybe try posting a question on one of the threads he frequents (in the chambers of spreadsheets maybe)

Bassically, what you would be reclaiming is the interest you paid on the loan, plus any interest you choose to levy on that claim (ie Statutory or Contractual).

What makes this all a little more difficult to work out though is the following:

1/ If you have already reclaimed your charges, then you would not be reclaiming the basic loan amount also, otherwise this means that you would be attempting to claim the same sum back twice. You would however have a good case for reclaiming the interest portion of the loan that you paid that was as a result of the original charges.

2/As the Terms and conditions of your loan would be different to the Terms of a current account, there may or may not be a clause for remedy of a default within it, ie; if you fail to make a payment then said loan would not incur a charge, as that would come out of the origination account. So I suppose that could make claiming contractual interest on top of the interest more contentious. I suppose though that one could argue that the repayments resulted in your paying more interest or losing interest on the account they came from?

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All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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Yes this was claimed in the case of a user back in July.

You need to reconcile the loan to payments that would clearly show that it was used to repay/offset charges.

Should not be too difficult.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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I have come up against another scenario that others may be faced with.

Its the case of claiming from an ex partnership business account.

If there was no legal agreements drawn up on the formation of the partnership the banks maintain that the other partner could later lay claim to 50% of the charges that may be refundable.

In my case no such agreement was ever made.

I submitted in my arguement that I took on the liabilities when the other partner left and therefore considered that I was entitled to all of the refund since I had paid off all the debts.

I informed the bank that should a claim be made later by the ex partner that I would challenge this in Court.

The bank was happy for me to give this in writing and will keep it on file.I therefore thought it would be good to let others know as it is discretionary as to whether they will agree........depends on the strength of your arguement I suppose.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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thanx for the info, really helpful:)

OK I GIVE IN

 

Halifax £3600 charges, won with C/I £6400

 

NatWest S.A.R-05/06/06

Bug**r all recieved 03/11/06

Prelim guesimate sent for £3000 03/11/06

Cr*p one CONNED statements 08/06 ROFLMAO

Cr*p one charges=£976

con int 34.9% £1,003.75 £1,979.75.

 

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What is it with BOS Business Charges? They appear to be dominating this thread, which makes me feel at home here as I've just tallied up the last 6 years BOS charges on our Limited Company account which amount to £13760 with interest = £15986.

 

The letters on this site (and particulars of claim wording) are suitable for Limited Co so I'm getting mine off today. Since I had great success with personal accounts claim against BOS, will address correspondence again to HBOS in Halifax. This will help since I don't want to upset our 'friendly' bank manager.

 

I'm just wondering how hard it's going to be to set up a parachute account for a Ltd Co? Don't think you could have two in the same name with two banks? Any advice on this would be really helpful.

 

Thanks for everyone's support on the site - this is going to be a scary one for me. I won £6k on BOS personal account, but this is bigger and the ramifications of being left without a business account a bit daunting. Are there any success stories for business account wins?

 

Lou

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I bank with Co-op via the Federation of Small Business. Membership if you don't already have it costs circa £70 a year and all banking transaction costs are free. Certainly worth joining the fs.b and C0-op are not a bad bank from a Ltd Co point of view.

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Thanks Andrew - We are members of FSB so I'll make some calls today!

 

I've just sent the letter to BOS claiming total of £15986! I've sent it to registered office as I don't want our (lack of genuine) Relationship Manager at local branch to hear about it just yet... OK, he scares me!

 

Let battle commence. Lou.

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hi

 

thank god i have found this thread, i thought i was alone, i too am in business with my hubby, i have gone through all the letters etc and have had to take Barlcays to court for my info, they will send me notification of charges for 2000-03, even received call from the main man Mr. Townsend., there argue that they do not keep such records for more than 3 years. I have info to the contray, however i have a court date for 13 april for 10 mins, i was wondering what i should take with me to court apart from the pack of info i have already sent. also if someone could simlify the interest charges on overcharges or show me how you have worked it out with and example that would help loads. The guy who is trying to claim loads are you using the fast claim track and if so can you expalin how you do it.. I know its a big ask but i don,t want to fall at this hurdle without even getting to the gud bit.:o

 

hells bells

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im ready to send this into court on monday, i would appreciate any comments as i m paying £35.00 to ammend my original POC form. Please note this is a BUSINESS ACCOUNT

 

Claim No xxxxxxx account No….xxxxxxx

PARTICULARS OF CLAIM

 

 

1. The Claimant had an account with the Defendant which between the dates of

01/12/2000 And 01/06/2004 the defendant applied numerous default charges.

 

2. During the period in which the Account had been operating the Defendant debited numerous charges to the Account in respect of purported breaches of contract on the part of the Claimant and also charged interest on the charges once applied. The Claimant understands that the Defendant contends that the charges were debited in accordance with the terms of the contract between itself and the Claimant.

 

3. A list of the charges applied is attached to these particulars of claim.

 

4. The Claimant contends that:

 

a) The charges debited to the Account are punitive in nature; are not a genuine pre-estimate of cost incurred by the Defendant; exceed any alleged actual loss to the Defendant in respect of any breaches of contract on the part of the Claimant; and are not intended to represent or related to any alleged actual loss, but instead unduly enrich the Defendant which exercises the contractual term in respect of such charges with a view to profit. b) The contractual provision that permits the Defendant to levy such charges is unenforceable by virtue of the common law. The precedent for the law relating to contractual penalties was set in the case of Dunlop Pneumatic Tyre Co Ltd v New Garage Motor Co Ltd (1915) AC 79. Additionally, in the case of Murray v Leisureplay (2005) EWCA Civ 963 it was held that a contractual party may only recover damages in respect of its actual loss or liquidated losses. They are also contrary to common law.

 

5. Accordingly the Claimant claims:

 

a) the return of the amounts debited in respect of charges in the sum of £ xxxxand any interest charged thereon;

 

b) Court costs;

 

c) Interest pursuant to section 69 County Courts Act as set out on the attached list of charges or at such rate and for such periods as the court deems just.

 

6. Alternatively, if the charges are a fee for a service, then they must be reasonable under S.15 of the Supply of Goods and Services Act (1982).

 

I believe that the contents of these particulars of claim are true

 

 

Signed: Date

THANKS FOR ANY REPLIES

SCOTT

JUST A NOTE AS IT MIGHT HELP SOMEONE IF YOU AMMEND YOUR POC IT HAS TO BE IN RED INK .......

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Yes, I agree. I'm a limited company and need to focus myself on putting the right words on paper. The thought of having to go back and change things, potentially losing more time until Deal Day is not a good one (sorry Scott, hope you get the wording right)...

 

Lou

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Hi everybody-am in process of claiming for both personal (£6758) and business (£11952) accounts with the Bank of Scotland.Heard nothing from Bank re business account despite having sent two letters. Phoned local court today and was told that I would have to consult a solicitor because of the amounts involved. Starting to crap it ! Will the fact that I don't have an overdraft or loan with my business account go against me ?

Any advice much appreciated x

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Any Chance we can have a separate thread for Limited Companies? There are differences and I believe this thread is predominantly for sole traders and self employed business? Any thoughts?

Andrew

Just start a thread yourself?

Then put a link to it in your signature?

I gather there are plans afoot to start a Forum to help all business claimants, so keep your eyes out for CAG notices, and maybe do occasional searches.

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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